A Delhi consumer commission has directed Punjab and Sind Bank to refund Rs 10,000 to a customer whose ATM transaction failed to dispense cash but debited his account. The bank was also ordered to pay significant compensation for delayed reversal, mental agony, and litigation expenses, reinforcing consumer rights in banking disputes.
A Delhi consumer commission has directed Punjab and Sindh Bank to refund Rs 10,000 to a customer whose ATM transaction failed to dispense cash but debited the amount. The bank was also ordered to pay compensation for delayed reversal, mental agony, and litigation expenses, highlighting a deficiency in service.
Panchkula police have busted a cyber-fraud gang, arresting two individuals, Manoj Kumar and Anil, for allegedly targeting elderly and less-educated people. The accused tricked victims into revealing ATM PINs, swapped their cards, and withdrew money. Police recovered 70 ATM cards, a POS machine, and mobile phones, with further investigation underway to identify other gang members and affected ATMs in Haryana and Delhi.
The finance ministry has announced that all banks, including Regional Rural Banks, will remain open on Sunday, September 27, 2026, to ensure public convenience amidst a proposed three-day strike by the United Forum of Bank Unions (UFBU) starting September 28, 2026. The strike, if it materialises, seeks a 5-day banking week and pension reforms.
The incident involved compromise of an employee's email account, resulting in unauthorised access to certain data.
Bankers said the impact could become more visible from September 29 as customers could withdraw larger amounts of cash, although ATM operations are increasingly managed through third-party cash-loading arrangements.
A consumer court in New Delhi has directed the Bank of India to refund Rs 10,000 to a woman and provide additional compensation for a failed ATM transaction that was not reversed for several months, citing deficiency in service and violation of RBI guidelines.
Samajwadi Party president Akhilesh Yadav has criticised the BJP government, posing 12 questions regarding the banking sector. He highlighted issues such as recurring bank charges, reduced interest rates, demonetisation's impact, missing locker valuables, and poor working conditions for bank employees, accusing the government of weakening banks and exploiting vulnerable communities.
Police in Meghalaya have busted an interstate ATM theft racket, arresting six individuals in connection with a break-in at a bank ATM in the Ri-Bhoi district.
Police in Thane district have arrested 10 individuals for allegedly operating a work-from-home scam. The fraudsters reportedly lured job seekers, collected their bank details and SIM cards, and then diverted their money into illegal online betting platforms. The racket was exposed following a complaint, leading to a raid in Mumbai where several electronic devices were seized and the accused apprehended.
A consumer commission in Nagpur, Maharashtra, has penalised Axis Bank for deficiency in service, ordering a refund and compensation to a customer over a failed ATM transaction from 2018.
Kerala's Vigilance and Anti-Corruption Bureau conducted a surprise inspection at the Vaikom Circle Inspector's office following allegations of bribery. The officer is accused of using a bank account opened in an Assam native's name to receive illicit payments from the soil mafia, lorry operators, and criminal accused, with Rs 2.28 lakh reportedly credited within a month.
The National Payments Corporation of India (NPCI) is set to consider linking the ATM interchange fee to the Wholesale Price Index (WPI), alongside a potential hike from the current 19 to 21-22, which could impact customer charges for transactions beyond the free limit.
A two-day weekend would help employees recover physically and mentally. They would return better prepared for branch work that demands patience, judgment, and accuracy, asserts Tamal Bandyopadhyay.
The goal is to ensure that your bank works for you, providing liquidity and convenience without charging you for the privilege of holding your own money.
Banking services across India, particularly at public sector banks, are set to be disrupted for three days starting Monday due to a nationwide strike by bank unions. The strike, called by the United Forum of Bank Unions (UFBU), is primarily to press for a five-day working week and other demands, despite the finance ministry's appeal for dialogue.
Rajasthan Police arrested Wasim Hussain in Gurugram for his alleged role in a cyber fraud case. A Jaipur resident was swindled out of Rs 22 lakh after fraudsters, posing as an American citizen, promised a job abroad for his son and demanded various clearance fees. Hussain allegedly provided mule bank accounts used to receive part of the defrauded amount.
Gurugram police have arrested a wanted accused linked to several ATM thefts amounting to lakhs of rupees. The accused, Aashiq, is a proclaimed offender and has multiple cases registered against him.
Mumbai Police have arrested two men within hours of them allegedly stealing over Rs 63 lakh from an ATM cash van in Kandivali. A significant portion of the stolen cash has been recovered.
Two men from Jammu and Kashmir and Rajasthan have been arrested for allegedly duping a Delhi resident of Rs 6 lakh in a digital arrest cyber fraud. The accused impersonated law enforcement officials, threatened the victim, and induced him to transfer money. Investigations revealed links to multiple other cyber fraud complaints and a Cambodia-linked digital trail.
Your credit card may have security controls you rarely use. Here are seven settings that can help prevent unwanted or fraudulent transactions.
Twenty individuals were arrested in Lonavala, Maharashtra, for operating an illegal call centre that defrauded foreign nationals. The accused impersonated representatives of companies like Amazon and Google, threatening victims with fake drug cases to extract banking details and money.
A report by IIT-Bombay professors recommends reducing the Merchant Discount Rate (MDR) on UPI transactions from 0.40 per cent to 0.08 per cent. It suggests that banks should fund the UPI ecosystem using their net interest margins from CASA deposits, rather than relying on MDR. The report also addresses transaction costs, credit card MDR, and ATM withdrawal allowances, aiming to ensure UPI's long-term sustainability and public trust by proposing remuneration only from large merchants.
The State Consumer Disputes Redressal Commission has directed Bank of India to compensate a senior citizen for losses incurred due to unauthorized ATM transactions, citing deficiency in service and failure to adhere to security protocols.
The Reserve Bank of India (RBI) has suggested that customers of one bank be allowed free use of ATMs of other banks, including for cash withdrawal, from April 1, 2009. The RBI move has made banks with large ATM networks cry foul.
The RSS-affiliated Swadeshi Jagran Manch (SJM) has urged the government to reconsider imposing a merchant discount rate (MDR) on UPI transactions above Rs 2,000, arguing that the costs do not warrant such a move. This comes after the government announced a 0.4 per cent fee on merchant transfers over Rs 2,000 from October 15, while assuring that person-to-person and small payments remain free. SJM co-convener Ashwani Mahajan highlighted that banks have not demanded MDR and that UPI has reduced their transaction costs.
They had also sought to be allowed to charge consumers for use of own-bank ATMs.
Delhi Police have arrested a 26-year-old man allegedly involved in uprooting and cutting open an ATM in east Delhi's Mandawali area. The accused, identified as Robin, was apprehended from Rajasthan's Bharatpur and is associated with an interstate ATM cutter gang.
The Jammu and Kashmir Crime Branch has filed a chargesheet against 15 individuals in the Kishtwar minor's rape and death case. The chargesheet alleges a criminal conspiracy to conceal the sexual assault, intimidate the victim's family, and illegally terminate her advanced pregnancy. The 15-year-old tribal girl died on August 20 following an alleged abortion attempt after being repeatedly sexually assaulted by a teacher, resulting in pregnancy. Accused include the main perpetrator, health workers, and community elders involved in the cover-up and pressure tactics.
Economic think tank GTRI has urged the Indian government to withdraw the proposed UPI charges, set to begin on October 15, arguing that the digital payment system should remain free for merchants and consumers. GTRI warns that these charges could lead to higher prices, reduced earnings for small businesses, and weakened household demand, while also benefiting international card networks by eroding UPI's price advantage. The think tank also called for an independent audit of UPI's running costs.
The war between hackers and banks over ATM security will be dynamically redefined, notes Atanu Biswas.
Beneficiaries of kerosene, LPG and fertiliser subsidies will be able to get direct cash transfers through banks, ATMs or even mobile banking after the UIDAI's recommendations to plug leakages in the system are implemented.
The number of free transactions in a month at non-home ATMs is kept at three.
Delhi Police have arrested a man suspected of leading an organised ATM fraud gang involved in over 50 cases of cheating. The arrest has resolved at least five cases, with the accused linked to numerous incidents across Delhi.
Life Insurance Corporation of India has tied up with UTI Bank to provide their common customers the facility to pay premium by using the private sector bank's ATMs in the country.
Sonbhadra police have arrested five individuals from Rajasthan for operating an inter-state cyber crime racket involving blackmail, extortion, and impersonation, which allegedly led to a man's suicide.
The CBI has registered a case against USA-based Christian missionary group The Timothy Initiative (TTI) and its associates for allegedly misusing Rs 92.55 crore in foreign funds for missionary activities, violating the Foreign Contribution (Regulation) Act, 2010. The case, based on a Union Home Ministry complaint and ED investigation, highlights the alleged use of foreign debit cards and attempts to conceal identities.
After launching the ATM service at Thiyagaraya Nagar Head Post Office, Chidambaram said that Rs 4,909 crore had been allocated for the IT modernisation of Department of Posts in the interim budget for 2014-15.
The Reserve Bank of India on Friday permitted banks to increase charges on ATM cash withdrawals beyond the mandatory free monthly usage by Rs 2 to Rs 23 per transaction from May 1.
Currently, the fee is Rs 15 per financial transaction. This has been recommended to be revised to Rs 16.50, plus service tax (12%), taking the amount to Rs 18.48.
