'Where rostering systems are automated and duty time software interfaces directly with DGCA, the assertion that they suddenly discovered crew shortages is simply implausible.' 'If adequate crew planning hasn't materialised within 12 to 24 months from inception, how will 45 days -- from December 5 to February 12 -- suddenly resolve matters?'
The board of InterGlobe Aviation, the parent of IndiGo, has already set up a crisis management group in the wake of the significant operational disruptions that started on December 2.
According to sources, the crisis-ridden airline cancelled 137 flights at Delhi airport and 21 services at Mumbai airport.
IndiGo's CEO, Pieter Elbers, announced that the airline has stabilized operations after recent disruptions, focusing on resilience, root-cause analysis, and rebuilding. The airline had to cancel hundreds of flights due to planning issues linked to new pilot duty rules, crew shortages, winter weather and operational bottlenecks.
The country's largest airline IndiGo, which faced massive operational disruptions earlier this month, saw its domestic market share slide to 63.6 per cent in November, according to official data. Air India Group, comprising Air India and Air India Express, and SpiceJet had their respective market shares in November rise to 26.7 per cent and 3.7 per cent, respectively.
Pilots' body Airlines' Pilots Association (ALPA) India on Friday took 'strong' objection to safety regulator Directorate General of Civil Aviation (DGCA)'s 'selective and unsafe' relief to domestic carrier IndiGo, amid widescale cancellations, saying the decision sets a dangerous precedent.
Civil Aviation Minister Ram Mohan Naidu addressed the Lok Sabha regarding the recent IndiGo flight disruptions, assuring that the airline will be held accountable and strict action will be taken for non-compliance and passenger hardship.
Gandhi said it is ordinary Indians who pay the price in delays, cancellations and helplessness.
IndiGo has processed refunds totalling Rs 610 crore and delivered 3,000 pieces of baggage to passengers after recent flight disruptions, according to the government.
A bench of Chief Justice Devendra Kumar Upadhyaya and Justice Tushar Rao Gedela also asked how could other airlines take advantage of the crisis situation and charge hefty sums for tickets from the passengers.
The Delhi High Court agreed to hear a plea regarding mass flight cancellations by IndiGo, while the Supreme Court acknowledged the chaos as a 'serious matter'. IndiGo has cancelled 500 flights, leaving many passengers stranded.
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The airline announced that it will fully refund all bookings cancelled between December 5 and December 15 and will offer a waiver on all cancellation and rescheduling requests.
Indigo airlines cancelled 13 flights from Hyderabad airport, causing chaos and frustration among passengers. The cancellations were attributed to technology and operational issues.
The compensation would be in addition to the amount that needs to be provided to passengers for flight cancellations under DGCA norms.
In another development, aviation safety regulator DGCA in an order on Sunday late evening extended the time by Monday 6 pm for IndiGo CEO Pieter Elbers and Chief Operating Officer and Accountable Manager Isidro Porqueras to submit reply to its show cause notice over the ongoing disruptions in the airline's operations.
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Domestic carrier IndiGo has cancelled over 180 flights from three major airports on Thursday, as the Gurugram-based airline struggles to secure the required crew to operate its flights in the wake of new flight-duty and rest-period norms for pilots.
The Directorate General of Civil Aviation-appointed panel investigating the flight disruptions at IndiGo is likely to summon the airline's CEO Pieter Elbers and Chief Operating Officer Isidre Porqueras on Wednesday as part of the ongoing probe, according to a source on Monday.
Not meaning to miss the important day, the couple appeared on a large screen at the venue through video conferencing from Bhubaneswar, greeted the guests and apologised for not being personally present.
The Delhi High Court refused to entertain a PIL seeking compensation for passengers affected by IndiGo flight cancellations, citing an ongoing related case.
IndiGo has seen its pilots' strength depleting by 378 pilots in the last nine months despite its chief operating officer and Accountable Manager, Isidro Porqueras stating to the DGCA in a letter last December that "the overall impact of implementing the proposed changes above (now-implemented FDTL) norms would amount to an approximate 3 per cent increase in crewing requirements.
Aviation watchdog DGCA has set up a four-member committee to carry out a comprehensive review and assessment of the circumstances that led to the massive flight disruptions.
InterGlobe Aviation, the operator of IndiGo, has approached the Delhi high court seeking a refund of over Rs 900 crore it claims to have paid as Customs duty on aircraft engines and parts re-imported into India after overseas repairs. The petition came up for hearing on Friday before a bench of Justices Prathiba M Singh and Shail Jain.
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Civil Aviation Minister K Rammohan Naidu on Friday said various operational measures, including keeping new flight duty norms in abeyance, will help address the IndiGo flight disruptions, and complete restoration of services is expected in next three days.
The aviation regulator stated that the "primary cause" of the disruptions was IndiGo's failure to make "adequate arrangements" to meet the revised staffing, duty-time and rostering requirements under the newly implemented Flight Duty Time Limitations scheme.
The Supreme Court declined to expedite a hearing regarding the widespread IndiGo flight cancellations, acknowledging the government's intervention in the matter.
Long queues, passengers in tears, and repeated flight cancellations created a morning of severe disruption at Ahmedabad's Sardar Vallabhbhai Patel International Airport on Saturday, as IndiGo continued to face nationwide operational delays.
Air India, IndiGo and SpiceJet have told the government that the country's airline industry is under extreme stress and on the verge of "stopping operations", as they sought revision in ATF pricing and financial support.
DGCA provided temporary relief to IndiGo, which is partially owned by Rahul Bhatia, by rolling back the night duty definition to 12 am-5 am from 12 am-6 am earlier, and allowing its pilots to do six night-landings from two earlier, besides other relaxations.
Civil Aviation Minister Ram Mohan Naidu said the reduction in airport charges is aimed at containing airfare increases and supporting both airlines and passengers.
Aviation regulator DGCA intensifies scrutiny of IndiGo following widespread flight cancellations. The airline will offer travel vouchers to affected passengers.
The broader conflict in West Asia, the largest international market for Indian carriers, has forced a sharp reduction in daily flights relative to the summer schedule.
An IndiGo flight from Kuwait to Hyderabad was diverted to Mumbai following a bomb threat email. The flight landed safely, and security checks were conducted.
Rajiv Gandhi International Airport in Hyderabad received a threat email claiming a 'human bomb' on an IndiGo flight from Jeddah, leading to its diversion to Mumbai where it landed safely. Authorities are investigating the threat.
The airport received emails on late Sunday night targeting British Airways' (BA 277) from Heathrow, Lufthansa's (LH 752) from Frankfurt and IndiGo's 6E 7178 from Kannur.
IndiGo cancelled over 1,000 flights on Friday and said operations are expected to normalise in the next 10 days, as the country's largest airline received flight duty norms relaxation from watchdog Directorate General of Civil Aviation (DGCA), which will probe the disruptions that have impacted thousands of passengers for four straight days.
