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India suspends postal services to US amid new customs rules

Postal services to the United States have been temporarily suspended, as US-bound air carriers have denied carrying shipments due to a lack of clarity in new norms issued by the American customs......

India to resume postal services to US from Oct 15

India Post will resume international postal services of all categories to the US from October 15, according to an official statement issued on Tuesday. IMAGE: Kindly note that this image has been......

Govt makes active SIM link mandatory for messaging apps

The Centre has issued directions that would ensure app-based communication services, the likes of WhatsApp, Signal, Telegram, and others, are continuously linked to a user's active SIM card.......

SC refuses urgent hearing on IndiGo crisis, says govt has taken steps

The Supreme Court on Monday refused to accord urgent hearing to a plea seeking judicial intervention into cancellation of hundreds of flights by IndiGo, saying the Centre has taken note of the......

DGCA issues show-cause notice to IndiGo CEO over flight disruptions

The Directorate General of Civil Aviation has formally issued a show-cause notice to IndiGo’s chief executive officer Pieter Elbers — holding the airline accountable for large-scale operational......

Improve Customer Service, Banks Told, Or Else!

In 2023-2024, 95 scheduled commercial banks received over 10 million complaints from their customers.The process of KYC at many banks has become 'HYC' -- harass your customer, points out Tamal......

Can AI Improve Customer Service At PSBs?

'AI analyses body language, etiquette, and communication skills, providing an in-depth performance matrix and a ranking system to help employees identify areas of improvement.' Illustration:......

'Technology alone won't help win customer's confidence'

'How responsibly banks use AI will be the decisive factor going forward.' Kindly note that this illustration generated using ChatGPT has only been posted for representational purposes. The......

Bajaj Finserv targets a 22% profit CAGR, double customers in 5 years

Bajaj Finserv – the holding company of Bajaj group’s financial services business – has laid out plans for the next five years. Photograph: Courtesy, Bajaj Finserv During this period, it is......

Selling Land Is Not a Service, Rules Supreme Court

The Supreme Court has said that selling land or property is not a service under the Finance Act, 1994, so such sales cannot be charged with service tax. Illustration: Dominic Xavier/Rediff The......

Customer Service

News for Customer Service

India suspends postal services to US amid new customs rules

India to resume postal services to US from Oct 15

Govt makes active SIM link mandatory for messaging apps

SC refuses urgent hearing on IndiGo crisis, says govt has taken steps

DGCA issues show-cause notice to IndiGo CEO over flight disruptions

Improve Customer Service, Banks Told, Or Else!

Can AI Improve Customer Service At PSBs?

'Technology alone won't help win customer's confidence'

Bajaj Finserv targets a 22% profit CAGR, double customers in 5 years

Selling Land Is Not a Service, Rules Supreme Court

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