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IndiGo restores 2,200 flights; CEO says 'worst is behind us'

IndiGo's chief executive Pieter Elbers told employees that the airline has stabilised operations after a period of disruption, saying the worst was over and that the country's largest airline was......

India suspends postal services to US amid new customs rules

Postal services to the United States have been temporarily suspended, as US-bound air carriers have denied carrying shipments due to a lack of clarity in new norms issued by the American customs......

Indian airlines cancel US flights as Iran shuts airspace

Air India on Thursday cancelled at least three flights to the United States, and certain services to Europe will face some delays due to Iranian airspace closure, according to a source. At least......

500% US Tariff Threat Looms Over India

A 500 per cent tariff would effectively shut out India's goods and services exports to the US. IMAGE: President Donald John Trump watches US Senator Lindsey Graham, centre, speak to reporters......

Live selfie, location lock: India tightens KYC rules for crypto exchanges

In an effort to eliminate illegal activity in the digital asset market, India's Financial Intelligence Unit has unveiled stringent new Anti-Money Laundering and Know Your Customer protocols for......

Improve Customer Service, Banks Told, Or Else!

In 2023-2024, 95 scheduled commercial banks received over 10 million complaints from their customers.The process of KYC at many banks has become 'HYC' -- harass your customer, points out Tamal......

Can AI Improve Customer Service At PSBs?

'AI analyses body language, etiquette, and communication skills, providing an in-depth performance matrix and a ranking system to help employees identify areas of improvement.' Illustration:......

Budget 2026: Is Customs Amnesty Scheme On The Cards?

Total pending Customs arrears, including amounts under litigation, court stays and cases where the appeal period has not expired, stood at about Rs 1.36 trillion at the end of December 2024.......

'Technology alone won't help win customer's confidence'

'How responsibly banks use AI will be the decisive factor going forward.' Kindly note that this illustration generated using ChatGPT has only been posted for representational purposes. The......

IndiGo moves Delhi HC seeking Rs 900 crore Customs duty refund

InterGlobe Aviation, the operator of IndiGo, has approached the Delhi high court seeking a refund of over Rs 900 crore it claims to have paid as Customs duty on aircraft engines and parts......

Customer Service

News for Customer Service

IndiGo restores 2,200 flights; CEO says 'worst is behind us'

India suspends postal services to US amid new customs rules

Indian airlines cancel US flights as Iran shuts airspace

500% US Tariff Threat Looms Over India

Live selfie, location lock: India tightens KYC rules for crypto exchanges

Improve Customer Service, Banks Told, Or Else!

Can AI Improve Customer Service At PSBs?

Budget 2026: Is Customs Amnesty Scheme On The Cards?

'Technology alone won't help win customer's confidence'

IndiGo moves Delhi HC seeking Rs 900 crore Customs duty refund

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