Call centres, once the engine room of India's BPO exports, are evolving too. Depending on the complexity, 30 to 50 per cent of voice and chat volumes are now handled by conversational AI.
India has revoked all visas issued to Pakistani nationals effective April 27, advised Indian nationals in Pakistan to return home, and suspended visa services to Pakistani nationals. The move comes in retaliation to the Pahalgam terror attack that killed 26 people and alleged cross-border links to the attack. This escalation follows India's previous actions against Pakistan, including expelling Pakistani military attaches, suspending the Indus Water Treaty, and shutting down the Attari land-transit post.
Mumbai International Airport (MIAL) has proposed a significant increase in User Development Fee (UDF) for international passengers, while domestic passengers will be charged a UDF for the first time. However, MIAL also proposed a 35% reduction in landing and parking charges, aiming to balance infrastructure development with cost-effective air travel for airlines. The new tariff structure is subject to approval by the Airport Economic Regulatory Authority (AERA).
Dense fog blanketed parts of Delhi on Wednesday morning, reducing visibility and disrupting over 100 flights and 26 trains. The India Meteorological Department (IMD) reported minimum visibility of 200 metres in moderate fog at Safdarjung and 150 metres in dense fog at Palam. The IMD has issued an orange alert for Delhi, with dense to very dense fog reported in several areas. Cloudy skies are expected throughout the day, with light rain or drizzle likely in some areas.
Singapore Airlines (SIA) is engaged in confidential talks with Tata Sons for merging Vistara with Air India, the flagship carrier of the Republic of Singapore informed the stock exchange in the Southeast Asian nation on Thursday in a first acknowledgement of a possible integration of the two airlines. "In line with its multi-hub strategy, SIA is currently in confidential discussions with the Tatas to explore a potential transaction in relation to the securities of Vistara and Air India. "The discussions seek to deepen the existing partnership between SIA and Tatas and may include a potential integration of Vistara and Air India," SIA said in a notification to the Singapore stock exchange. SIA owns 49 per cent stake in Vistara and is among the four airlines run by Tata Group.
The 56-year-old judge, enrolled as an advocate in 1992, was appointed as an additional judge of the Allahabad high court on October 13, 2014 and took oath as a permanent judge of that court on February 1, 2016.
Villagers living near the International Border and Line of Control in Jammu are on high alert following the recent terror attack in Pahalgam, preparing underground bunkers and accelerating crop harvesting. The incident has heightened security concerns despite a renewed ceasefire agreement between India and Pakistan in 2021. Residents are demanding swift action against the perpetrators and their handlers.
The Civil Aviation Authority of Nepal has suspended two employees of the air traffic controller department for "carelessness", according to CAAN spokesperson Jagannath Niroula.
The recent spate of technical glitches in aircraft has prompted the Directorate General of Civil Aviation (DGCA) to issue an order on July 18, making aircraft maintenance engineers (AMEs) with category B1/B2 licences the final authorities in certifying planes. This has put the spotlight on the availability of such personnel. According to the order, airlines were resorting to frequent one-off authorisation by the Category A certifying staff at transit stations, which is not in line with existing regulatory provisions.
The airport had temporarily suspended operations on Saturday due to strong winds and heavy rainfall caused by cyclones.
A Russian tennis player was refused boarding by a Polish airlines and then denied a ticket by German airlines Lufthansa.
The aircraft, which departed from New Delhi, was in Pakistani airspace when a male passenger fell seriously ill, according to sources from the Civil Aviation Authority (CAA).
More than 30 flights of various Indian airlines, including Vistara, Air India and IndiGo, received bomb threats on Saturday, according to sources.
The civil aviation ministry plans to put in place strict norms to prevent incidents of hoax bomb threats to airlines, including placing the perpetrators on the no-fly list, a senior official said on Thursday.
So should airlines play the keening, trance-like Siddi folk music from the Kutch peninsula? The Sufiana Kalam of Kashmir? Carnatic music? Rabindra Sangeet? Bihu melodies? Classical music from the Hindustani gharanas? Ghazals? Bhajans? Bollywood hits?... asks Kanika Datta.
This versatile lentil salad can be a whole meal by itself or an accompaniment to a light evening repast.
Though India's airlines are certainly bleeding, they haven't yet faced the ignominy of shutting down.
Boxing Federation of India (BFI) chief Ajay Singh will be up against secretary general Hemanta Kalita, vice-president Rajesh Bhandari, and Kerala State Amateur Boxing Association secretary D Chandralal when the BFI holds its long-awaited elections on March 28.
India has recorded the second-highest increase in domestic airfares in the Asia-Pacific (APAC) and West Asian regions, climbing by 43 per cent in the first half of 2024 compared to pre-pandemic levels in 2019, second only to Vietnam (63 per cent). India ranks third in fare increases during the same period in international skies, behind the United Arab Emirates (UAE) and Malaysia. The airfare study conducted by Airports Council International (ACI), which represents 617 airports in this region, was done in partnership with Flare Aviation Consulting.
Days after its Delhi-bound aircraft returned to Chicago due to unserviceable lavatories, Air India on Monday said its probe found that polythene bags, rags, and clothes had been flushed down and were stuck in the plumbing.
Air India has covered a lot of ground since privatisation and its global coverage will further increase in the years ahead, the airline's chief Campbell Wilson said on Wednesday. He also said the interior refit of the single-aisle fleet, serving domestic and short-haul international destinations, is underway, and will be completed by mid-2025.
Deepa Gahlot pick 10 films about women's bonding to watch on OTT.
We live in hope that India and its airlines might finally grow up, notes Anuli Bhargava.
The pilot fraternity is rallying behind the crew and the captain as they believe that if any action was needed against them, it would have been taken on November 27 or immediately after the incident.
A staggering 12,000 police officers and personnel will be deployed in Lahore and Rawalpindi during the matches.
Demand for the Christmas period is expected to rise further in the coming days.
Singapore Airlines' deal with Tata Sons (Tata) will inject a further SGD 360 million ($267 million) into Air India. It will give SIA a 25.1 per cent stake in the enlarged Air India group following its takeover by Tata and merger with Vistara Airlines. The November 2022 deal between Singapore Airlines and Tata Sons to further inject $267 million into Air India is one of the key strategic initiatives for future growth mentioned in the quarterly financial report. This agreement is still subject to regulatory approval. SIA in the statement said, "The merged entity will be four to five times larger in scale compared to Vistara, with a strong presence in all key airline segments in India.
So far this week, more than 90 flights have received bomb threats and most of them have turned out to be hoaxes.
New airline Akasa Air on Thursday took delivery of the first 737 Max aircraft from Boeing in Seattle, USA, a statement said.
With airlines reporting multiple technical malfunction incidents, aviation regulator DGCA on Monday said it conducted spot checks and found that there is an insufficient number of engineering personnel certifying planes of various carriers before their departure. Before each departure, an aircraft is checked and certified by an aircraft maintenance engineer (AME). The DGCA has now issued guidelines for airlines on the deployment of AME personnel and directed them to comply by July 28.
'He has been one of the clearest thinkers in the history of business.'
Starting November 12, Vistara aircraft will be operated under the Air India banner, to be identified by a special four-digit flight code beginning with "2".
A strong dust storm and gusty winds followed by rain hit Delhi-NCR on Friday evening, causing trees to be uprooted in several parts and leading to traffic congestion. Thunderstorms caused power disruptions in several parts of the city, primarily due to trees and branches falling on electricity cables. The India Meteorological Department (IMD) has issued an orange alert, recommending people stay indoors and avoid unnecessary travel.
The explosion forced airline flights over the Gulf of Mexico to alter course to avoid falling debris.
Lenders of bankrupt airline Jet Airways, led by the State Bank of India (SBI), on Thursday told the Supreme Court that successful bidder Jalan Kalrock Consortium (JKC) was "unwilling" to pay the dues and that the "liquidation" was the only option left. The bench led by Chief Justice of India (CJI) DY Chandrachud was hearing the SBI-led consortium plea against the NCLAT's March order upholding ownership transfer of the bankrupt airline to JKC.
Amid a spate of hoax bomb threats to multiple airlines, the IT ministry has asked social media platforms to observe due diligence obligations and promptly remove or disable access to misinformation within the strict timelines prescribed under IT rules.
From November 12, Vistara aircraft will be operated under Air India's banner, identifiable by a special four-digit flight code beginning with '2'. For example, flight UK 955 will become AI 2955, making it easier for customers to recognise when booking on airindia.com after this date.
More than 100 flights were delayed at the Delhi airport on Friday morning due to bad weather conditions, an official said.
From highways connecting once-remote regions to aviation networks carrying millions, India's infrastructure story is one of transformation.
The incident was reported on January 30, and it came to light after the United States-based traveller, identified as Meenakshi Sengupta, lodged a complaint against the flight attendant.
