Pavan Vaish, one of the co-founders and the chief executive officer of IBM Daksh, has announced that he will leave IBM by the end of February. IBM announced it had completed the integration of IBM Daksh and its business process outsourcing (BPO) operations would be rebranded as IBM Global Process Services.
Bengaluru remains the top outsourcing hotspot for fourth successive year.
US-based Sutherland Global Services announced the acquisition of Adventity Global Services, a business and financial research and analytical services company.
India's top business process outsourcing (BPO) companies posted a total revenue of Rs 32,246 crore (Rs 322.46 billion) in 2010-2011.
India's top business process outsourcing (BPO) companies posted a total revenue of Rs 32,246 crore (Rs 322.46 billion) in 2010-2011.
Citizens need to only call the centre, expected to be located in Banglore, to file RTI applications, for a fee.
The way BPO was conceived has undergone a huge change. Clients are looking more for innovation than just cost arbitrage; they look for more value and want to outsource all functions not core to them.
Information technology services major Cognizant is at an advanced stage of negotiations to acquire Genpact, the business process outsourcing (BPO) giant.
The establishment of the El Paso site follows Patni's recent move to open a nearshore center in Queretaro, Mexico.
Tata Consultancy Services has become the second-largest insurance business process outsourcing provider in the UK, after winning two deals worth 250 million pound (around Rs1,800 crore).
Gartner has forecast that revenue from BPO services within the domestic market will grow by 31.1 per cent from $521 million in 2009 to reach $683 million in 2010 and experience steady growth through 2014 to touch $1.6 billion by 2014.
Business process outsourcing player Intelenet Global Services on Wednesday announced the launch of its new centre in Krakow, Poland.
Bhargava along with Harsha Raghavan, the former India head of Candover Investments, have formed Steer Capital.
At the Adi BPO here nearly 500-600 young girls and boys work round the clock to outsource to the customers of leading companies like Videocon, Tata and others.
India and five Central Asian countries on Thursday decided to establish a joint working group on Afghanistan at the senior officials' level, ministry of external affairs secretary (West) Reenat Sandhu said.
The US celebrates its independence day on July 4. But since it was Sunday, the American government had declared Monday as a holiday.
Credited as the the man behind India's burgeoning BPO industry, Bhasin founded Genpact in 1997.
With the economy giving positive signals, hiring is back. However, so is attrition, with disgruntled employees demanding more or moving to greener pastures to make up for lost time and money.
Bhasin will now take over as a non-executive vice-chairman of the company.
Continuing its inorganic growth strategy, Aegis, the Essar group's business process outsourcing arm, has signed a deal to acquire UCMS Group, an Australian firm, through an all-cash transaction worth AUD 54 million (around Rs 203 crore).
The company currently has slightly less than 3,000 people in India.
Kenneth Haywood, the US national who gave the Indian police a slip, remains a mystery. Rediff's Matthew Schneeberger investigates.
Shivakumar, who was declared guilty by a Bangalore fast track court for the rape and murder of Pratibha Murthy, an employee of the Hewlett-Packard run business process outsourcing arm, was given a life term till death on Friday.
The high-profile race to buy India's second-largest business process outsourcing (BPO) company, WNS Holdings, ended abruptly today after the company informed the US Securities and Exchange Commission (SEC) that it had decided to stop discussions with interested parties regarding a possible change of control.
The plethora of new pricing schemes from telecom companies, like 'one paisa per second' billing, has squeezed the margins of their business process outsourcing partners.
The demand for global solutions is pushing Indian BPOs to grow aggressively into global centres, said a senior executive. For instance, in the past 18 months, WNS has expanded its presence in the Philippines, Romania, and now Latin America. Analysts believe the trend will only increase in the days ahead, as clients look for outsourcing partners that can support critical processes from multiple delivery centres.
The budget proposes to reduce surcharge on domestic companies to 7.5% from 10%.
Setting up of rural BPOs is no longer being perceived as just corporate social responsibility. These are viable businesses.
A course in accent training is something usually associated with Business Processing Outsourcing. However, investigations have now revealed that the Lashkar-e-Tayiba has been imparting accent training too to potential terrorists.
Unfazed by the global economic slowdown, the top 20 Indian BPO firms grew their exports earnings by 15% in 2009-10 to touch revenues of $6.1 billion.
Aping the success of business process outsourcing industry, companies are keen on transferring all or part of their recruitment activities to external service providers, cutting down their human resource expenses significantly, say experts.
Going by the adage 'necessity is the mother of invention', business process outsourcing knowledge process outsourcing units in Gujarat keep finding unique ways to cut cost amidst economic slowdown.
Accounting regulator ICAI is planning to come out with accounting norms for the software and the BPO industry.
Firstsource raised $275 million (around Rs 1,265 crore) through foreign currency convertible bonds in 2007 to fund the acquisition of MedAssist.
The situation in the state may force some foreign companies to look for alternative cities in India.
IT and BPO industry body Nasscom's chairman Pramod Bhasin said the industry faced a 'brutal year in many respects' in the last financial year and the companies and customers were passing through 'extraordinary pain'. As a result, BPO customers are undergoing restructuring, internal and management changes and change of decision-makers, he said at the Nasscom's BPO Strategy Summit 2009 in Bangalore.
Andhra Pradesh has become the first state in India to introduce community service as a punishment for those serving up to six months in jails for minor offences.
What impact will the Budget have on the IT sector?
HCL BPO, the business process outsourcing arm of HCL Technologies, is scouting for acquisitions in the media, publishing and entertainment (MPE) segment to enable it to grow its pre-press, ad production and editorial services to print, online and other mediums.
Though domestic IT majors like Infosys Technologies, Tata Consultancy Services and HCL Technologies painted a gloomy picture of the IT sector in the coming quarters, technology bellwether Cognizant Technology Solutions and Genpact, India's largest Business Process Outsourcing firm, not only posted better results but have also given decent guidance to the markets.
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