On Tuesday, UK-based Standard Chartered's outsourcing of key banking jobs to India came under the lens of US authorities.
Indian information technology (IT) and businesses process outsourcing (BPO) firms that are heavily dependent on business visas can heave a sigh of relief as the United States Department of Labor (DoL) has decided not to change the Labor Condition Application (LCA) norms for now, said industry sources.
Companies say they have ensured that services to clients remain unaffected.
Ganesh Natarajan answered many IT-related questions during an hour-long rediff chat on Tuesday.
The $100-billion export-driven sector has been vocal on the need to move up the value chain with increased automation, offering services bundled with software products and platforms.
VJIL Consulting Ltd said it has informed promoted subsidiary Mercury Commerce Outsourcing Ltd for carrying on business processing outsource work.
Nasscom to set a committee to look for successor of Som Mittal.
According to the agreement, RuralShores, one of the largest rural BPO organisations in the country, would be establishing GMR's BPO at Kakinada SEZ in the East Godavari district of Andhra Pradesh.
The deal, which values Firstsource at Rs 800 crore (Rs 8 billion), would give Goenka a foothold in the information technology sector.
The company's net profit stood at $38.5 million in the January-March quarter of 2012, Genpact said in a statement.
In its rise to the top of the voice-based BPO business, the Philippines has brought a great deal from the Indian industry but has also learnt from its mistakes.
To achieve his objectives, the chairman of Dell India has a blueprint that spans across organic and inorganic (acquisitions) growth opportunities besides capitalising on Dell's "existing solutions for clients".
The BPO's board will meet on Friday to finalise deal.
Infosys BPO, the business process outsourcing subsidiary of the information technology giant, has signed an agreement to acquire all the share capital in Portland Group, an Australian company, for A$34 million (Rs 180 crore).
The business process outsourcing (BPO) sector in the Asia-Pacific region will touch $9.5 billion in 2016, up from $5.9 billion in 2011, according to Gartner.
Demand for digital technologies and resumption of normal economic activities will drive sales for IT companies, and the sector will post a revenue growth of up to 9 per cent in 2021-22, a report said on Thursday. Rating agency Icra gave a "stable" outlook for the sector, whose size is pegged at over $180 billion by industry lobby Nasscom, including the business process outsourcing business. The IT services sector's revenues will rise between 7-9 per cent in rupee terms and between 5-8 per cent in dollar terms in 2021-22, it estimated.
With an expanding domestic market, increasing cost and higher attrition rate, outsourcing action is shifting to tier-III and IV cities.
Headstrong buy the biggest deal in Indian BPO space
The job fair was jointly conducted by the State Employment Mission and the Koraput district administration recently.
After information technology, it's now the turn of Indian business process outsourcing services companies to harness China as a delivery location.
Industry chieftains, strategists and analysts were unanimous that a slowdown, if at all happens again, won't affect the prospects of the $17-billion industry.
The Indian business process outsourcing (BPO) industry gave a thumbs-down to the US Call Centre and Consumer Protection Bill, terming it another "protectionist" measure by the country.
The peace between erring employees and the company was brought in after the intervention of Nashik Deputy Labour Commissioner R S Jadhav.
The 35,000 square foot facility would increase Capgemini's BPO's total capacity in India to over 4,500 seats, the company said.
Mumbai-based business process outsourcing firm Firstsource plans to sell US-based MedAssist, a health care business it acquired in 2007. Firstsource had paid $330 million for the acquisition.
The worldwide business process outsourcing market is forecast to grow by 6.3 per cent globally and 17.9 per cent in the Asia-Pacific during the year 2011, says a study by market research firm Gartner.
The strike has been on for four days at the Nashik centre of the business process outsourcing company, which has a headcount of 23,874.
In 2000, it was projected as the next big thing to happen in healthcare, for its potential to replicate the outsourcing success stories in information technology and business process outsourcing.
At present, at least, five over $500-million deals are being discussed for potential acquisition.
Refining its inorganic growth strategy further after carrying out acquisitions in consulting and analytics areas down the years, Cognizant Technology Solutions is understood to be scouting for business process outsourcing firms specialising in insurance in the US and Europe.
The name of the company could not be disclosed as per the confidentiality clauses of the agreement inked by Tech Mahindra.
Teekli and Bagar, dusty hamlets in Gurgaon and Jhunjhunu, where most women are found in purdah and are not permitted to venture outside their homes are gradually witnessing a silent revolution through BPO that allow women to find jobs within the boundaries of the village and in turn become financially independent.
Philippines might have emerged as the new capital for call centre works, but the country still has a long way to go to match India in the overall business process outsourcing (BPO) segment not just in terms of size of the industry, but also in terms of range of services.
Global business process outsourcing in the financial services sector has the potential to reach a market size of $250 billion, with India playing a key role, says a study by global consulting and research firm Everest Group.
India's Business Process Outsourcing (BPO) sector is facing stiff competition from the likes of Mexico, Malaysia, Philippines, China, Canada and Ireland that are posing a grave threat to the growth of India's BPO sector, said the Associated Chamber of Commerce and Industry of India.
From compulsory drinking binges to confused parents, a new book throws interesting light on India's outsourcing industry, discovers Aseem Chhabra.
The alliance focuses on the support of US loan servicing loan modification initiatives as defined under the Home Affordable Modification Program or alternative loan modification programs, Bangalore-headquartered Infosys said.
Swaminathan D ('Swami' Swaminathan), the current COO and senior vice president of Infosys BPO, is now the CEO and MD.
With the political crisis over the Centre's announcement of creating a separate Telangana state casting its effect on the state capital, two business process outsourcing (BPO) companies have moved their employees to nearby hotels, even as other information technology (IT) companies have beefed security.
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