The Lok Sabha was informed that over 1 crore public grievances were received in the last five years through the Centralised Public Grievance Redress and Monitoring System (CPGRAMS). The government has taken several measures to improve the accountability and efficiency of the grievance redressal mechanism.
Jammu and Kashmir has shown significant progress in addressing public grievances through the JK Samadhan portal, achieving an 88 per cent disposal rate. District administrations and key departments have played a crucial role in this achievement, with high disposal rates and positive citizen feedback.
Eight years after publishing a toothless handbook and compendium on citizens' charters in May 2003, the government on Wednesday took the first step of declaring its intent to bring a law for redress of grievances, but only half-heartedly. The draft unveiled is silent on the quantum of punishment to the erring public servants.
Besides, it has been decided that a complaint received from a citizen will not be closed until an appeal filed against it is disposed of.
Over 61,000 public grievances related to a range of issues are received by the Prime Minister's Office every month, Union Minister Jitendra Singh said on Wednesday.
The grievance redressal mechanism of many big e-commerce players is not up to the mark as the number of complaints received by the National Consumer Helpline has risen sharply over the last four years, Consumer Affairs Secretary Rohit Kumar Singh said on Thursday. Addressing an event organised by the Public Affairs Forum of India (PAFI), Singh said the number of complaints registered on the National Consumer Helpline (NCH) has gone up to 90,000 in November compared to 40,000 in the same month last year. "Four years back, the number of complaints pertaining to e-commerce transactions was 8 per cent of the total complaints.
CPGRAMS -- an online platform available to citizens 24x7 to lodge their grievances to public authorities on service delivery -- has existed for close to two decades. But it has never been this active, points out Tamal Bandyopadhyay.
The Jammu and Kashmir government has directed the JKBOSE to take strict action against private schools found to be arbitrarily increasing fees and violating established regulations.
The Indian government has blocked 300 websites and applications involved in illegal gambling and betting activities, including online sports betting platforms, online casinos, and satta/matka networks, as part of its efforts to create a safe and responsible online gaming ecosystem.
A man has approached the Sitapur district magistrate with an unusual complaint -- claiming he can't sleep at night out of fear as his wife 'turns into a nagin'.
The Centre received 5.59 lakh public grievances against various government departments in the first half of this year, with the Department of Financial Services (DFS) getting most of such complaints, according to an official report.
The Indian government has stated that it does not maintain centralised data on incidents of hate speech, racial slurs, harassment, and discrimination against people from the Northeast, emphasising that policing and public order are the responsibility of state governments.
Besieged by accusations of failing to provide good governance in the state, Uttar Pradesh Chief Minister Akhilesh Yadav has suddenly risen to the occasion and started a government call centre to attend to public grievances.
The Haryana government has signed an MoU with the central government to implement Jal Jeevan Mission 2.0, focusing on water quality, sustainability, and long-term resource management with an investment of Rs 3,000 crore.
The NCERT's class 8 textbook is under scrutiny for its content on judicial corruption, potentially leading to its removal after government concerns and objections from the judiciary.
The Delhi High Court has directed the removal of defamatory social media posts concerning the alleged molestation of a journalist on a flight, citing a violation of the accused's right to dignity and fair trial. The court also criticised media houses and actor Richa Chadha for amplifying unverified allegations.
The University Grants Commission's (UGC) new regulations on promoting equity in higher education institutions have sparked protests and legal challenges. This article explains the regulations, the concerns raised, and the government's response.
'Once the actual scope is understood, it becomes evident that the framework is about internal redress and course correction, and in no way criminalisation.'
'In the last one year, we have added more than Rs 1.7 trillion, and we are on track.'
In 2023-2024, 95 scheduled commercial banks received over 10 million complaints from their customers. The process of KYC at many banks has become 'HYC' -- harass your customer, points out Tamal Bandyopadhyay.
The one-page form will mandatorily seek the taxpayers name.
'Just like oral hygiene, cyber hygiene must become a daily habit,' says Beena Vaheed, executive director, Bank of Baroda. 'It is not enough to rely only on banks, companies, or the government. Each of us must play our part.'
The Supreme Court has directed all states and Union Territories to report on the implementation of guidelines for addressing mental health issues and suicide among students in educational institutions. The Centre has also been asked to file a compliance affidavit.
Sanjay Malhotra has made structural changes to banking regulation to bring down costs and increase efficiency. Plus, he kicked off a benign interest regime. But there are challenges ahead.
'It will increase the contribution to gratuity, which is something the employer has to give.'
'Given that the population is almost evenly split, the Indian economy cannot grow without women participating in the workforce.' 'While women's participation has increased, it is still well below 40 per cent,' says Kartik Narayan, CEO of the professional networking and jobs platform, Apna.
'The rescue of 17 children represents exemplary police action that merits considerable appreciation.' 'However, this encounter was profoundly unfortunate because somebody has lost his life.'
The Kerala High Court has suspended toll collection on the Edappally-Mannuthy stretch of NH 544, citing the failure of the NHAI to provide safe and unhindered access to the highway due to ongoing construction and poor maintenance.
Some cases are pending for two years.
Authorities relaxed the curfew in Leh, Ladakh, allowing markets to reopen after week-long restrictions following violent clashes. The situation is gradually returning to normal with increased security measures.
Concerned over the rise in mis-selling of products by banks and non-banking financial companies (NBFCs), the Reserve Bank of India (RBI) is examining whether to come up with norms to curb such practices. Observing that pushing financial products, such as insurance, indiscriminately to unaware consumers may be detrimental to their well-being, RBI Deputy Governor M Rajeshwar Rao said, "We are examining whether it necessitates framing of guidelines to address mis-selling of financial products and services by REs (regulated entities)."
Slum-dwellers Shabhanam and Azharuddin are clueless about the status of the complaint regarding their missing daughter which they had lodged with Arvind Kejriwal's public grievance redressal system as its helpdesk has remained "unmanned" ever since the Aam Aadmi Party government quit office in Delhi.
Now with the Prime Minister insisting on quick resolution of all pending grievances, it is highly likely that all backlogs of complaints will be resolved very soon.
The submission was made before Justice Yashwant Varma who was hearing a batch of petitions concerning the suspension and deletion of accounts of several social media users, including Twitter users.
A separate and dedicated window for grievance redressal has been launched recently.
The government on Friday tweaked IT rules to pave the way for setting up of grievance appellate panels, which will settle issues that users may have against the way social media platforms initially addressed their complaints regarding content and other matters.
Salient features of the National Sports Governance Bill that promise to overhaul several aspects of sports governance and the grievance redressal system for athletes and administrators alike in the country.
"This entire period is highly sensitive in terms of law and order, healthcare, sanitation, education, and disaster management. Hence, all related departments and district administrations must work with coordination and accountability," Adityanath said, according to an official statement.
Citing evolving needs and aspirations of the citizens, he said that the civil service must adapt to contemporary challenges to remain relevant.
Union minister Jitendra Singh said on Friday that the number of public grievances received by the government has increased from 2 lakh in 2014 to nearly 22 lakh at present, and added the 10-fold rise reflects the trust people have shown in the current dispensation.
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