News for '-customer-service'

Air India to buy 470 planes from Airbus, Boeing in a landmark aviation deal

Air India to buy 470 planes from Airbus, Boeing in a landmark aviation deal

Rediff.com14 Feb 2023

Air India will purchase 220 planes from Boeing for $34 billion, with an option to buy 70 more aircraft that could take the total transaction value to $45.9 billion, a deal that US President Joe Biden described as a "historic agreement". While announcing the Boeing-Air India deal on Tuesday, Biden also asserted that together with Prime Minister Narendra Modi, he was looking forward to deepen the ties between India and the US. As per an announcement from the White House, Boeing and Air India have reached an agreement under which the airline will purchase 190 B737 MAX, 20 B787, and 10 B777X for a total of 220 firm order valued at $34 billion at list price.

14 million cyber-attacks blocked DAILY, says report

14 million cyber-attacks blocked DAILY, says report

Rediff.com3 Oct 2022

Rapidly changing geo-political scenarios such as the ongoing Russia-Ukraine war have made a significant impact on cybersecurity. Despite their best efforts, cybersecurity teams of enterprises may not be able to plug all vulnerabilities, according to a report by Indusface, a software-as-a-service security firm.

Portal for info on unclaimed bank deposits to be ready in 3-4 months: RBI

Portal for info on unclaimed bank deposits to be ready in 3-4 months: RBI

Rediff.com6 Apr 2023

Reserve Bank of India on Thursday said a centralised portal would be ready in three to four months wherein depositors and beneficiaries can access details of unclaimed deposits across various banks. As of February this year, about Rs 35,000 crore of unclaimed deposits were transferred to RBI by public sector banks in respect of deposits which were not operated for 10 years or more. "In order to improve and widen the access of depositors/beneficiaries to such data, RBI has decided to develop a web portal to enable search across multiple banks for possible unclaimed deposits based on user inputs," RBI Governor Shaktikanta Das said while announcing the first bi-monthly monetary policy for the current financial year.

Amazon back as world's most valued brand, Apple down to No 2

Amazon back as world's most valued brand, Apple down to No 2

Rediff.com19 Jan 2023

Amazon has reclaimed the top spot as the world's most valuable brand despite its brand value falling 15 per cent this year from $350.3 billion to $299.3 billion, said a new report. According to brand valuation consultancy Brand Finance's report, "Global 500 2023", while Amazon is back at No 1, its brand value has fallen by over $50 billion this year, with its rating slipping from AAA+ to AAA. This is as consumers evaluate it more harshly in the post-pandemic world. Brand Finance's research has found that perception of customer service at Amazon has fallen - at the same time as delivery times have lengthened.

How To Make Banks Treat Customers Fairly

How To Make Banks Treat Customers Fairly

Rediff.com10 Apr 2023

Nobody is held accountable for lapses, no matter how badly it affects the person or business whose accounts are frozen. Nor is there compensation for losses. Most people get to know their accounts are blocked only when a cheque bounces, points out Debashis Basu.

H-1B, L-1 visa fees to be hiked massively

H-1B, L-1 visa fees to be hiked massively

Rediff.com5 Jan 2023

The Biden administration has proposed a massive hike in immigration fees, including the much sought-after H-1B visas for high-skilled foreign workers, which is very popular among Indian tech professionals. Under the proposed rule, published by the US Citizenship and Immigration Services (USCIS) on Wednesday, the application for the H-1B visa increases from $460 to $780, and L-1 from $460 to $1,385. The application fee for O-1 visas has been proposed to increase from $460 to $1,055.

Highlights of RBI's 1st bi-monthly monetary policy of FY23

Highlights of RBI's 1st bi-monthly monetary policy of FY23

Rediff.com8 Apr 2022

Following are the highlights of the RBI's first monetary policy statement of 2022-23 unveiled by Governor Shaktikanta Das: Policy repo rate unchanged at 4%; marginal standing facility rate & bank rate too remain unchanged at 4.25%. Monetary stance to be accommodative with focus on withdrawal of accommodation to keep inflation within target. GDP growth projection for FY'23 slashed to 7.2% from 7.8%; growth projections based on assumption of crude oil (Indian basket) price at $100 a barrel during FY'23. Inflation forecast hiked to 5.7% for FY'23 from 4.5%.

Emails show Air India top brass aware of 'peeing' incident

Emails show Air India top brass aware of 'peeing' incident

Rediff.com21 Jan 2023

According to e-mails accessed by ANI, the Air India cabin crew supervisor had reportedly sent out emails on November 27 at around 1 pm to the head of the Inflight Service Department (IFSD), base operations in India, Lead HR head of IFSD, and head of the northern region of IFSD and of complaints (customer care), informing them about the incident.

Tata's Plan To Make Air India Great Again

Tata's Plan To Make Air India Great Again

Rediff.com8 Mar 2023

It offers a real opportunity for the flag carrier to compete on the world stage, backed by a leading conglomerate with deep pockets like the Tatas, observes Indrajit Gupta.

Air India's 5-year plan - 30% domestic market share

Air India's 5-year plan - 30% domestic market share

Rediff.com16 Sep 2022

The Tata Group-owned Air India has readied a five-year transformation plan, which is expected to take its domestic market share to 30 per cent, up from 8.4 per cent logged in June. IndiGo leads with a market share of 58.8 per cent. The transformation plan--Vihaan.AI-unveiled on Thursday revolves around tripling the domestic market share with investments in new aircraft, technology and improvements in customer service.

How Tatas plan to make Air India world's most advanced airline

How Tatas plan to make Air India world's most advanced airline

Rediff.com16 Feb 2022

Virtually addressing employees of Air India across the globe, he said for the airline to be the best again there will be an organisational redesign, and it will "require a huge transformation, probably the largest transformation and the change all of you would ever go through". The carrier will expand its "outreach both domestically and internationally" and it has the desire to connect India with every part of the globe, he added.

HDFC Bank plans digital launches in 2-3 qtrs

HDFC Bank plans digital launches in 2-3 qtrs

Rediff.com23 Mar 2022

With the banking regulator lifting restrictions on HDFC Bank's digital initiatives, the largest private sector lender is now girding up to launch a clutch of customer-facing applications (apps), which will act as stepping stones in its journey to morph into a technology (tech)-led bank from a conventional one. Following repeated outages in its digital offerings, the Reserve Bank of India (RBI) had barred HDFC Bank from issuing new credit cards in December 2020 and prevented it from going ahead with its digital launches. The embargo on issuing credit cards was lifted in August 2021 and the ban on digital launches was lifted last week.

Davis Cup Finals group stage to be played in Sept

Davis Cup Finals group stage to be played in Sept

Rediff.com17 Mar 2022

US WNBA All-Star Griner's detention in Russia extended

Ask Mayank: How To Manage Money While Abroad

Ask Mayank: How To Manage Money While Abroad

Rediff.com18 Aug 2022

Mayank Goyal, founder and CEO, moneyHOP, will answer queries related to how to best manage your money while travelling internationally.

Have You Read This Story About Hope?

Have You Read This Story About Hope?

Rediff.com13 Mar 2023

'The Elephant Whisperers is a hopeful story of respect and cooperation with nature in an era rife with conflict and threat to our beautiful planet.'

TCS aims to achieve $50 bn revenue by 2030

TCS aims to achieve $50 bn revenue by 2030

Rediff.com8 Mar 2022

IT major TCS is planning to revamp the organisation structure to align with customers more closely, as it aims to achieve $50 billion (about Rs 3.89 lakh crore) revenue by 2030, a source aware of the development said on Tuesday. The company had garnered $25 billion in revenue in 2021. "TCS has now charted its roadmap and long-term strategy to reach the next $25 billion revenue. "It aims to get to $50 billion by the close of the decade," the source told PTI.

Gujarat, Karnataka are best states for start-ups

Gujarat, Karnataka are best states for start-ups

Rediff.com4 Jul 2022

Gujarat and Karnataka have been ranked as the best performers in developing startup ecosystem for budding entrepreneurs, according to the ranking of states and Union territories by the Department for Promotion of Industry and Internal Trade (DPIIT). Among smaller states having population of less than one crore, Meghalaya has been adjudged as the best performer. The rankings are based on the initiatives taken to develop the startup ecosystem for promoting budding entrepreneurs.

Hiring by e-commerce firms set to rise in 2022

Hiring by e-commerce firms set to rise in 2022

Rediff.com30 Dec 2021

From a location perspective, the last quarter saw Kolkata and Gurgaon as top regions for employment in these sectors and among roles, sales and office services stood out.

What To Do If You Are Laid Off

What To Do If You Are Laid Off

Rediff.com12 Jul 2022

'Re-evaluate your career goals and be ready to embrace challenges. ' 'Work thoroughly on your resume by highlighting the key skills and major areas of work.' 'Check and apply for jobs posted by employers regularly.' 'Stay positive.'

Tatas bring in talent from group companies to revive Air India

Tatas bring in talent from group companies to revive Air India

Rediff.com16 Apr 2022

Due to the group's presence across multiple businesses, it is in a unique position in the aviation industry to bring the best of talents.

Indians' search for overseas jobs remains steady

Indians' search for overseas jobs remains steady

Rediff.com13 Dec 2021

Undeterred by travel restrictions being put in place in anticipation of a third-wave of Covid-19 pandemic, there has been a steady growth in overseas job searches by Indians with the US, Canada, the Middle East and the UK topping the list, according to a report. The search activity from India for jobs in other countries was highest between November 2019 and April 2020, where it witnessed a 72 per cent jump, but it declined sharply after the second wave of Covid-19 hit the world, forcing nations to reinforce travel restrictions, global job site Indeed said in a report. However, soon after the world recovered from the second wave of the pandemic, job searches for overseas opportunities picked up and continued to remain steady, it stated.

'There is space for a brand like Vistara'

'There is space for a brand like Vistara'

Rediff.com17 Aug 2022

'I am seven months into the job, but it feels like seven years.'

Akasa Air take off likely in late May or early June

Akasa Air take off likely in late May or early June

Rediff.com25 Jan 2022

Seeking to further democratise air travel with dependable and affordable services, airline Akasa Air is aiming to start flights in late May or early June after getting its first Boeing 737 MAX aircraft in April. Bullish on the long term growth potential of the country's civil aviation sector, ace investor Rakesh Jhunjhunwala-backed carrier is looking to have 18 planes in its fleet by the end of March 2023. Despite COVID clouds continuing to cast a shadow on the airlines, Akasa Air CEO Vinay Dube is more than optimistic as he asserted that "if you look at the long term future of commercial aviation in India, it is as exciting as anywhere in the world".

Your Health Insurance Queries Answered

Your Health Insurance Queries Answered

Rediff.com20 Jan 2022

Rakesh Kaul, CDO, Edelweiss General Insurance, answers your health insurance queries.

7 Ways To Avoid Start-Up Failure

7 Ways To Avoid Start-Up Failure

Rediff.com28 Jun 2022

Companies that do not know why they are doing good also do not know why they are failing when they are on a downward slide, notes Baqar Iftikhar Naqvi, founder and CEO, Upriver, a sales accelerator firm.

Rs 26,697 cr lying in dormant bank accounts: Sitharaman

Rs 26,697 cr lying in dormant bank accounts: Sitharaman

Rediff.com30 Nov 2021

As much as Rs 26,697 crore was lying in dormant accounts of banks, including cooperative banks, as on December 31, 2020, Finance Minister Nirmala Sitharaman informed the Rajya Sabha on Tuesday. This money is lying in nearly 9 crore accounts which have not been operated for 10 years. As per information received from the Reserve Bank of India (RBI), as on December 31, 2020, the total number of such accounts in Scheduled Commercial Banks (SCBs) was 8,13,34,849 and the amount of deposits in such accounts was Rs 24,356 crore, Sitharaman said in a reply.

Hiring sentiment highest in India, 17% firms keen on freshers: Survey

Hiring sentiment highest in India, 17% firms keen on freshers: Survey

Rediff.com22 Sep 2021

Fresher hiring sentiment is highest in India, with 17 per cent employers keen on recruiting fresh graduates in the July to December 2021 period against 6 per cent globally. According to the Career Outlook Report by TeamLease EdTech, conducted across 18 sectors and 14 cities, the hiring sentiment in the country has registered a 2 percentage point increase over the February-April 2021 period. In terms of sectors, those that have been able to withstand the impact of the pandemic and witnessed a stronger hiring sentiment are information technology (31 per cent), telecommunication (25 per cent) and technology start-ups (25 per cent).

2022: 5 Skills To CHANGE Your Career

2022: 5 Skills To CHANGE Your Career

Rediff.com18 Nov 2021

Industry leaders are predicting hybrid cloud to be the next biggest trend in cloud computing.

Why are electric two-wheelers in India catching fire?

Why are electric two-wheelers in India catching fire?

Rediff.com12 May 2022

Nearly a decade ago, the first fully electric vehicle (EV) caught fire on the road in the US. It was a model from Tesla, the world's most admired EV maker. A metal fragment punctured the underbelly of the vehicle, penetrating its battery pack, leading to a fire. Indian lawmakers and automakers have had nine years to study the incident (in fact, three Tesla Model Ss caught fire in two months in 2013) but seem to have learnt little.

Lebanon government resigns over deadly Beirut blasts

Lebanon government resigns over deadly Beirut blasts

Rediff.com11 Aug 2020

In a televised address, Diab said endemic corruption was behind the deadly blast which devastated the Lebanese capital last week. "One of the examples of corruption has exploded in the port of Beirut," Diab said, adding that state was incapable of taking on the confessional system because the two were deeply intertwined.

IPO Is Right Time For LIC To Take Hard Decisions

IPO Is Right Time For LIC To Take Hard Decisions

Rediff.com2 Mar 2022

LIC identifies the problems well, but what the markets will watch is how nimble it is with the solutions.

Planning To Transfer Home Loan?

Planning To Transfer Home Loan?

Rediff.com5 Oct 2021

A balance transfer to another lender entails substantial cost and time.

Now on all private banks can collect tax, pay pension

Now on all private banks can collect tax, pay pension

Rediff.com24 Feb 2021

The finance ministry on Wednesday allowed all private sector banks to participate in government-related business, like collection of taxes. pension payments and small savings schemes. At the moment, only few large private sector are allowed to conduct government-related business.

Why Should Crude Oil Prices Go Up?

Why Should Crude Oil Prices Go Up?

Rediff.com17 Feb 2022

If international crude oil prices zoom past the current level of about $90 per barrel and move towards $100 and beyond, middle-class consumers are not going to keep quiet about their discomfort, points out Arun Balakrishnan, former chairman and managing director, Hindustan Petroleum.

'India is Amazon's second-largest technology hub'

'India is Amazon's second-largest technology hub'

Rediff.com16 Sep 2021

India is the second-largest technology hub for Amazon globally and its teams are powering innovations not only for customers in the country but globally as well, a top company executive said on Thursday. Speaking at Amazon India Career Day, Amazon global senior vice president and country head India Amit Agarwal said the e-commerce company employs over one lakh professionals in India across diverse areas from engineering, supply chain, content creation, marketing, video and others. "India is also the second-largest technology hub for Amazon globally, with some of the most talented software developers, product managers, machine learning scientists, and research scientists as part of the team," he said.

How to AVOID ONLINE SCAMS

How to AVOID ONLINE SCAMS

Rediff.com23 Feb 2021

Niranjan Upadhye, general manager, fraud risk management, Worldline India, tells you how to quickly spot a scam and save yourself from grief.

Festivals boost demand for gig workers as economy opens up: Experts

Festivals boost demand for gig workers as economy opens up: Experts

Rediff.com21 Oct 2021

Amid the ongoing festival season in the country, the hiring of gig workers has zoomed across sectors as the businesses have begun opening up leading to an uptick in consumer sentiments and rising pent-up demand, according to experts. "In the third quarter, with the onset of festive season, we are witnessing a 400 per cent spike in the hiring for gig workers. Earlier, in the first quarter of this year, as many businesses and companies were not operating at full strength, growth was muted. "However, things began picking up and became more promising from the second quarter, as the demand for gig workers across sectors grew," Taskmo, a subsidiary of Quess Corp, co-founder Prashant Janadri told PTI.

Crowd capacity 25 per cent for third India-Aus Test in Sydney

Crowd capacity 25 per cent for third India-Aus Test in Sydney

Rediff.com4 Jan 2021

CA and Venues New South Wales are working together to ensure the safety of patrons attending the Pink Test on January 7

What IndiGo Learnt From The Pandemic

What IndiGo Learnt From The Pandemic

Rediff.com1 Dec 2021

'Everyone says never waste a crisis.' 'When we went into Covid and we were in total lockdown, we were at work.' 'The planes were not flying and we wondered what to do.' 'We looked at each of our performance metrics -- what are customers complaining about, how do employees feel, how do investors feel?'

Taj rated as the world's strongest hotel brand

Taj rated as the world's strongest hotel brand

Rediff.com25 Jun 2021

Tata group's hospitality firm Indian Hotels Company Ltd (IHCL) on Friday said its 'Taj' brand has been rated as the strongest hotel brand in the world. According to the 'Hotels 50 2021' report by Brand Finance, Taj topped the strongest brands list for having stood resilient in spite of the challenges posed by the pandemic, besides other achievements.