News for '-customer-service'

Sitharaman urges banks to boost deposits

Sitharaman urges banks to boost deposits

Rediff.com19 Aug 2024

Finance Minister Nirmala Sitharman on Monday held a performance review meeting with heads of public sector banks and asked them to make concerted efforts to garner deposits. Deposits have been growing 300-400 basis points lower than the credit growth in the last few months, creating an asset-liability mismatch for banks. During deliberations on the deposit mobilisation, she said that while the credit growth has picked up, mobilisation of deposits could further be improved to fund the credit growth sustainably, and asked banks to make concerted efforts to garner deposits by conducting special drives.

After Air India, Vistara announces VRS for permanent ground staff

After Air India, Vistara announces VRS for permanent ground staff

Rediff.com30 Jul 2024

Indian carrier Vistara on Monday announced voluntary retirement scheme (VRS) and voluntary separation scheme (VSS) for its permanent ground staff ahead of its merger with Air India, which had announced similar plans for its non-flying permanent staff two weeks ago.

Lava dials up ambitions for smart wearables market

Lava dials up ambitions for smart wearables market

Rediff.com20 Aug 2024

With the recent launch of smartwatches, home-grown smartphone maker Lava is looking to secure a strong foothold in the Indian wearables market. The company aims to capture up to 20 per cent of this segment over the next few years, according to a senior executive.

Watch Out For These Car Launches!

Watch Out For These Car Launches!

Rediff.com12 Aug 2024

Mahindra is coming up with the Thar Roxx. MG Motor India announced a third electric vehicle Windsor. Hyundai and Kia are expected to introduce updated versions of the Alcazar and Carnival respectively.

Hero MotoCorp to vroom on new launches and uptick in rural growth

Hero MotoCorp to vroom on new launches and uptick in rural growth

Rediff.com23 Aug 2024

Hero MotoCorp (HMCL) saw strong volume performance in the first quarter of the current financial year (Q1FY25), but margins disappointed due to weak spare part sales and negative electric vehicle (EV) margins. The company hopes for a strong festive season due to better rural sentiment. Revenue grew 16 per cent year-on-year (Y-o-Y) to Rs 10,140 crore, operating profit was up 21 per cent to Rs 1,460 crore, and adjusted net profit grew 19 per cent Y-o-Y to Rs 1,120 crore.

When Your First Start-Up Fails... 7 Things To Do

When Your First Start-Up Fails... 7 Things To Do

Rediff.com19 Aug 2024

Going back to the board, analysing mistakes and efficiently addressing them can help entrepreneurs establish successful start-ups in the long run, says Vikram Bhandari, the chief technology and innovation officer at Riveron, a business advisory firm.

AI Disruption Is REAL & Happening FAST!

AI Disruption Is REAL & Happening FAST!

Rediff.com28 Aug 2024

When AI is used to enhance operational efficiency, businesses can deliver the same product or service but with improved quality, faster, or even at a reduced cost

America's customer service champions

America's customer service champions

Rediff.com14 Mar 2007

BusinessWeek's first-ever ranking of 25 client-pleasing brands included JetBlue, until it got stuck on the runway.

Top 10 Skills To Succeed At Work

Top 10 Skills To Succeed At Work

Rediff.com26 Mar 2024

Digital literacy is emerging as the professional language of 2024. It is the ability to process complex data sets, deploy critical communication technologies appropriately and validate your importance at your workplace, explains Jagdeep Kochar, managing director, Baker & Taylor India.

The Machine That Saved Tanishq

The Machine That Saved Tanishq

Rediff.com29 Aug 2024

Stories are legion about the Karatmeter's use at that time. Hundreds of people standing in queue for testing, customers breaking down after discovering the actual purity of their jewellery and then becoming irate about the jeweller who had gypped them, the local jewellery industry leaning heavily on the Tanishq franchisees to desist from using it, some jewellers even threatening violent action.

BEWARE Of Such Scams!

BEWARE Of Such Scams!

Rediff.com29 Jul 2024

What is digital house arrest? It is a tactic cybercriminals use to confine victims to their homes and scam them, explains Tamal Bandyopadhyay.

Kotak Bank barred from onboarding customers online, issuing fresh credit cards

Kotak Bank barred from onboarding customers online, issuing fresh credit cards

Rediff.com24 Apr 2024

Cracking down on repeated non-compliance of IT norms, the RBI on Wednesday barred Kotak Mahindra Bank from onboarding new customers through its online and mobile banking channels and issuing fresh credit cards with immediate effect after the regulator found "serious deficiencies" in the lender's IT risk management. These actions, the RBI said, are necessitated based on significant concerns arising out of Reserve Bank's IT examination of the bank for the years 2022 and 2023 and the continued failure on part of the bank to address these concerns in a comprehensive and timely manner.

'67 Toppers In NEET Are Impossible'

'67 Toppers In NEET Are Impossible'

Rediff.com20 Jun 2024

'In the history of India this kind of scores and ranks has never happened in exams.'

Domestic air traffic rises 4.8% to 126.48 lakh in Feb

Domestic air traffic rises 4.8% to 126.48 lakh in Feb

Rediff.com15 Mar 2024

Domestic air traffic rose 4.8 per cent on an annual basis to 126.48 lakh in February, while more than 1.55 lakh passengers were affected by flight delays during the same period, according to official data released on Friday. In February, Air India's market share rose to 12.8 per cent from 12.2 per cent while that of IndiGo marginally dipped to 60.1 per cent from 60.2 per cent in January. The domestic air traffic climbed to 126.48 lakh in February compared to 120.69 lakh in the year-ago period, the Directorate General of Civil Aviation (DGCA) said.

Is customer service your calling?

Is customer service your calling?

Rediff.com12 May 2005

Convergys India Services is recruiting Customer Care Officers.

Harley, Triumph blaze a trail, give Enfield a tough ride

Harley, Triumph blaze a trail, give Enfield a tough ride

Rediff.com19 Feb 2024

It has been seven months since the iconic motorcycle manufacturers, Harley-Davidson and Triumph, embarked on their journey in India with the backing of partners Hero MotoCorp and Bajaj Auto. According to data shared by the Indian majors, both brands are already creating ripples in the above 350cc category. The increase in sales has prompted a ramp-up in production and even the doubling of retail touchpoints for one of them.

How To Start A Business: 14 Tips

How To Start A Business: 14 Tips

Rediff.com1 Apr 2024

Business success often involves a combination of planning, implementation, and continuous learning, says rediffGURU Harsh Bharwani.

Insurance: How You Can Lose Money

Insurance: How You Can Lose Money

Rediff.com22 Mar 2024

In numerous instances, family members are unaware of an insurance policy's existence, let alone its details.

5 Important Job Skills AI Can't Replace

5 Important Job Skills AI Can't Replace

Rediff.com19 Dec 2023

What humans have -- that no machine can mimic -- is the ability to foster positive and authentic relationships with coworkers, managers and clients, says Job Van Der Voort, CEO and co-founder of Remote.

Trai issues norms for better customer services

Trai issues norms for better customer services

Rediff.com6 Jan 2012

It has mandated all operators to set up a complaint centre.

How mobile app Haptik can redefine customer services

How mobile app Haptik can redefine customer services

Rediff.com10 Nov 2014

The app, named after the German word 'Haptik' that means the same as 'haptic' in English, is available both on the iOS and Android platforms.

RBI panel suggests a host of customer-centric initiatives for banks

RBI panel suggests a host of customer-centric initiatives for banks

Rediff.com5 Jun 2023

An RBI-appointed panel on Monday recommended hosts of customer-centric initiatives for banks, including online settlement of claims by heirs of deceased account holders, flexibility for submission of life certificates by pensioners and a centralised KYC database. The report of the Committee for Review of Customer Service Standards in RBI Regulated Entities (REs) has also suggested that the operations of accounts should not be stopped pending periodic Know Your Customer (KYC) updates. It recommended that there should be a time limit for the return of property documents to borrowers after the closure of the loan account, failing which a penalty should be imposed on the lender.

Kirana store has better customer service than MNCs

Kirana store has better customer service than MNCs

Rediff.com23 Apr 2013

Most MNCs do not deliver their lofty 'customer service' promises in India.

Fast-tracking customer service in a slowdown

Fast-tracking customer service in a slowdown

Rediff.com6 Mar 2009

Acquiring new customers is important, but surely hard times provide an opportunity to ensure that existing ones are happier (management consultants call them 'sticky customers'), asks Kanika Datta?

'Banking system has learnt lessons from 2008 crisis'

'Banking system has learnt lessons from 2008 crisis'

Rediff.com15 Mar 2024

'They have since only tried to improve systems. Also, with regulatory guidance from time to time, we are in a position to assess a situation and react in time.'

LIC's market share drops to 59% till September from 68.7% in a year

LIC's market share drops to 59% till September from 68.7% in a year

Rediff.com10 Oct 2023

The share of Life Insurance Corporation of India (LIC) in monthly new business premium (NBP) in the life insurance sector declined to 58.50 per cent in September 2023 from 68.25 per cent in September 2022 -- a drop of 975 basis points -- owing to shortcomings in the product and distribution side of business. However, the market share saw a marginal uptick from the 57.37 per cent recorded in August this year. According to the monthly business data released for September 2023 by the Life Insurance Council, the NBP of LIC up to September 2023 stood at Rs 92,462.62 crore as compared to about Rs 1.25 trillion in the same period a year ago.

Airtel: Spend on customer service or brand makeover?

Airtel: Spend on customer service or brand makeover?

Rediff.com8 Dec 2010

Bharti Airtel says the makeover is in tune with the paradigm change the industry is about to witness.

Can Threads Be The 'Twitter Killer'?

Can Threads Be The 'Twitter Killer'?

Rediff.com24 Jul 2023

'If Threads doesn't become a distinct identity, and just a text version in the shadows of Instagram, then it may fizzle out.'

How Women's participation in startup has increased

How Women's participation in startup has increased

Rediff.com7 Nov 2023

Women account for 35 per cent of the 860,000 people employed in startups in 2022, compared to 19 per cent in the corporate sector.

For Tata Sons, Air India is a passion and a national mission: Chandrasekaran

For Tata Sons, Air India is a passion and a national mission: Chandrasekaran

Rediff.com10 Aug 2023

Tata Sons chairman N Chandrasekaran on Thursday said the best of artificial intelligence and machine learning will be deployed at Air India and emphasised that the airline is not just another business for the group but a passion and a national mission. As Tata Group steers the transformation of loss-making Air India since taking control in January last year, Chandrasekaran said that he most of the time receives "caring criticism" about the airline that also further strengthens the commitment. Speaking at an event in the national capital where Air India's new brand identity and aircraft livery were unveiled, he said the focus is on upgrading all human resources aspects in the airline.

Unilever goes cloud-only in landmark transformation

Unilever goes cloud-only in landmark transformation

Rediff.com5 Apr 2023

Unilever completed one of the largest cloud migrations in the consumer goods industry, with a little help from Accenture and Microsoft, and has become a cloud-only enterprise. Accenture and Microsoft, together with their joint venture, Avanade, worked with Unilever to deliver the transformation in 18 months with minimal disruption to business operations, Accenture said in a release. The release added that it has not only helped ensure and optimise operations for Unilever but also provides a platform to drive innovation and growth.

India Inc making workplace more inclusive for persons with disabilities

India Inc making workplace more inclusive for persons with disabilities

Rediff.com4 Dec 2023

As the world celebrated International Day of Persons with Disabilities (PwD) on December 3, corporate India has kept up with efforts to make workplaces more inclusive and accessible. Organisations across sectors are taking initiatives such as equipping offices with practical work tools like Braille-friendly and voice-enabled lifts and screen readers. While inclusion has gained pace, only 11.3 per cent (or 3.4 million out of 30 million) Indians with disabilities have jobs.

'The agenda is 'insurance for all by 2047''

'The agenda is 'insurance for all by 2047''

Rediff.com31 Dec 2023

'If you want it to grow well and serve the true needs of the economy, it needs a lot of freedom and flexibility, which comes in terms of the reform objective set by the regulator.'

NCB busts Zambada, biggest LSD cartel on darknet, arrests 3

NCB busts Zambada, biggest LSD cartel on darknet, arrests 3

Rediff.com1 Aug 2023

The Narcotics Control Bureau on Tuesday claimed to have busted the "biggest" darknet-based LSD cartel operating in India with the seizure of more than 13,000 blots and Rs 26 lakh in cash and the arrest of three persons.

'Huge demand for life insurance products in India'

'Huge demand for life insurance products in India'

Rediff.com1 Jan 2024

'As our per capita income increases and various demographic segments emerge, the need for various kinds of protection and risk covers will become even more explicit.'

How Amazon Works With Indian Railways

How Amazon Works With Indian Railways

Rediff.com13 Oct 2023

'Building a whole product with the railways was challenging; we had to figure out how to load and unload a train when it stops for only about five minutes at a station.' 'We also helped them understand the revenues this would generate for them.'

'AI is going to be used as a weapon by the bad guys'

'AI is going to be used as a weapon by the bad guys'

Rediff.com17 Oct 2022

'This is a race where every technology can be used by the bad guys and good guys.'

Airbus selects Tata Technologies as strategic supplier

Airbus selects Tata Technologies as strategic supplier

Rediff.com20 Dec 2021

Global engineering and product development digital services firm Tata Technologies on Monday said it has been selected by European aerospace major Airbus as a strategic supplier. The company will become an engineering, manufacturing engineering and services strategic supplier (EMES3), Tata Technologies said in a statement. "This is an outcome of an extensive seven month long multi-phased procurement assessment process that covered all Airbus divisions, subsidiaries, and affiliates across engineering, manufacturing engineering, and customer services engineering functions," it added.

UEFA to refund Liverpool fans after CL final chaos

UEFA to refund Liverpool fans after CL final chaos

Rediff.com7 Mar 2023

The final was delayed by 36 minutes after thousands of Liverpool supporters were unable to get into the Stade de France for the match

NSE lifts lid on dabba trading, tippers, issues warnings to 24 platforms

NSE lifts lid on dabba trading, tippers, issues warnings to 24 platforms

Rediff.com18 May 2023

New-age tech tools and 'mystery shoppers' are helping the country's top bourse stay ahead of the curve against dabba trading platforms and entities dolling out unsolicited investment tips. In the past one month, the National Stock Exchange (NSE) has issued close to two dozen warnings and advisories against such activities. "We saw a rise of dabba trading or illegal trading platforms after the pandemic.