News for 'customer-support'

Why India's Local-First AI Strategy Could Be A Winner

Why India's Local-First AI Strategy Could Be A Winner

Rediff.com26 Feb 2026

Country's startups are carving a unique path by prioritising local, application-led innovation over the global pursuit of scale.

'We have been building AI before it became mainstream'

'We have been building AI before it became mainstream'

Rediff.com20 Feb 2026

'Today, we are at a stage where we have launched a voice-to-voice model that supports 14 Indian languages.'

Is AI Really Boosting India's Economy?

Is AI Really Boosting India's Economy?

Rediff.com12 Feb 2026

'The real risk is not that AI will fail to transform India's economy.'
'The risk is that it already is -- while our measurement systems continue to look the other way,' observes Nishant Sahdev, a theoretical physicist at the University of North Carolina.

British, Kuwait Airways flights get bomb threat at Hyderabad airport

British, Kuwait Airways flights get bomb threat at Hyderabad airport

Rediff.com6 Dec 2025

According to Hyderabad Airport GMR, British Airways flight 277 and Kuwait Airways flight 373 received the bomb threat. The BA 277 flight travelling from Heathrow to Hyderabad landed safely at 5:25 AM. Following the landing, standard safety protocols were initiated.

'India Has More Job Opportunities Than Skilled People'

'India Has More Job Opportunities Than Skilled People'

Rediff.com23 Jan 2026

'Given that the population is almost evenly split, the Indian economy cannot grow without women participating in the workforce.' 'While women's participation has increased, it is still well below 40 per cent,' says Kartik Narayan, CEO of the professional networking and jobs platform, Apna.

IndiGo Flyers Get Refunds, Bonus Vouchers

IndiGo Flyers Get Refunds, Bonus Vouchers

Rediff.com17 Jan 2026

IndiGo has informed DGCA that 'all refunds for IndiGo flight cancellations during the period of December 3-5 have been fully processed and cleared to the original source of payment.'

Fog disrupts flight ops across northern India

Fog disrupts flight ops across northern India

Rediff.com21 Dec 2025

The Airports Authority of India (AAI) on Sunday issued an advisory warning that fog conditions in parts of northern India are affecting visibility and may lead to delays or changes in flight operations at select airports.

Amid IndiGo chaos, Hyd-bound flight diverted over bomb threat

Amid IndiGo chaos, Hyd-bound flight diverted over bomb threat

Rediff.com4 Dec 2025

An IndiGo flight from Kuwait to Hyderabad was diverted to Mumbai following a bomb threat email. The flight landed safely, and security checks were conducted.

Now, Take a Swadeshi Ride with Bharat Taxi

Now, Take a Swadeshi Ride with Bharat Taxi

Rediff.com3 Dec 2025

The Bharat Taxi platform is already positioning itself as the world's largest driver-owned mobility network, with more than 51,000 drivers across cars, autos, and bikes registered in New Delhi and Saurashtra, Gujarat.

DGCA Moves In As IndiGo Turbulence Continues

DGCA Moves In As IndiGo Turbulence Continues

Rediff.com11 Dec 2025

The DGCA has formed two specialised teams to internally monitor IndiGo's daily operations.

India's festive hiring rises 17%; gig, temp roles see 25% surge this year

India's festive hiring rises 17%; gig, temp roles see 25% surge this year

Rediff.com11 Nov 2025

Overall hiring volumes grew by 17 per cent year-on-year across key consumption-linked sectors during the August-October period, driven by heightened consumer sentiment, attractive festive promotions, and wider geographic penetration, according to a report.

Core areas light up Havells India as consumer durables dim the spark

Core areas light up Havells India as consumer durables dim the spark

Rediff.com6 Nov 2025

The July-September quarter (Q2) performance of consumer electricals and durables major Havells India in 2025-26 (FY26) was broadly in line with Street estimates. While the top line was supported by robust growth in the wire and cable, switchgear, and lighting segments, the consumer durables segment restricted overall gains.

Meta expands safety tools to safeguard older adults from online scams

Meta expands safety tools to safeguard older adults from online scams

Rediff.com22 Oct 2025

Meta has announced new anti-scam features and awareness initiatives, including safety tools and tips to protect users, particularly senior citizens from cyber fraud and online scams, as the social media giant stepped up efforts to help people stay safe online.

AI: '8 Out Of 10 Jobs At Risk'

AI: '8 Out Of 10 Jobs At Risk'

Rediff.com29 Sep 2025

AI will erase outsourcing jobs, redefine skills and disrupt global giants within five years, predicts Vinod Khosla. The IT legend urges young people to become generalists: Adaptable thinkers who can learn quickly, connect dots across disciplines and shift careers as technologies evolve.

'India Inc needs to embrace AI and not fret'

'India Inc needs to embrace AI and not fret'

Rediff.com11 Sep 2025

Knowledge workers and mid-career professionals in India are hopeful that artificial intelligence will positively impact their roles, even as concerns about job displacement persist, especially among younger professionals, a top official of a human capital management solutions provider has said. At a time when AI has become a critical part of an organisation's functioning, many professionals see the positive possibilities of AI.

Amazon, Flipkart deploy war rooms for Rs 1.2 trillion festival battle

Amazon, Flipkart deploy war rooms for Rs 1.2 trillion festival battle

Rediff.com23 Sep 2025

At the stroke of midnight, live dashboards lit up simultaneously across Amazon India's World Trade Centre headquarters and Flipkart's Outer Ring Road office in Bengaluru. In sprawling "war rooms" at both the companies, executives monitored real-time data streams tracking payment speeds, inventory levels, and delivery logistics as millions of shoppers flooded online platforms.

How To Apply For The SBI Bank Clerk Exam

How To Apply For The SBI Bank Clerk Exam

Rediff.com7 Aug 2025

The last date to submit your application for the SBI Bank Clerk Examination for Junior Associates is August 26.

How to Choose Right Home Insurance

How to Choose Right Home Insurance

Rediff.com28 Jul 2025

Understand policy inclusions and exclusions to avoid surprises during claims.

AI, ML tools used by brokers may come under Sebi lens

AI, ML tools used by brokers may come under Sebi lens

Rediff.com23 Jun 2025

The proposed guidelines cover several key parameters, including governance, investor protection, disclosure, testing frameworks, fairness and bias, and data privacy and cybersecurity measures.

Tesla starts hiring in India, and the jobs are...

Tesla starts hiring in India, and the jobs are...

Rediff.com18 Feb 2025

American electric carmaker Tesla has opened recruitment for various roles in India, including business operations analyst and customer support specialist, in what could be a precursor for the company's entry into the country. As per the job postings on the company's website, the posts are for the 'Mumbai Suburban' area.

Elon Musk Wants You!

Elon Musk Wants You!

Rediff.com19 Feb 2025

The Tesla careers page reveals there are 14 staff vacancies, of which 13 are based in Mumbai.

Goa Crime Branch Arrests 34 in IPL Betting Racket

Goa Crime Branch Arrests 34 in IPL Betting Racket

Rediff.com9 Apr 2025

Assets Worth Rs 40 Lakh Seized

India's BPO Industry Gets AI Makeover

India's BPO Industry Gets AI Makeover

Rediff.com29 May 2025

Call centres, once the engine room of India's BPO exports, are evolving too. Depending on the complexity, 30 to 50 per cent of voice and chat volumes are now handled by conversational AI.

Tesla's entry will help grow EV market in India: BMW

Tesla's entry will help grow EV market in India: BMW

Rediff.com6 Apr 2025

BMW Group India is unfazed by the prospect of Tesla entering the electric vehicle market here and feels it will help grow the segment, according to its Managing Director and CEO Vikram Pawah. The group, which sold a total of 1,249 units of electric cars in India across two brands -- BMW and MINI -- has already sold 646 units in the first quarter of 2025 and is keeping its forecast of 15 per cent of its total sales in India coming from EVs, Pawah told PTI in an interview.

Trump says Musk's plan to build Tesla factory in India is 'very unfair'

Trump says Musk's plan to build Tesla factory in India is 'very unfair'

Rediff.com20 Feb 2025

President Donald Trump has said if Elon Musk's Tesla built a factory in India to avoid that country's tariffs, it would be unfair to the US. Trump's comments came amid moves by him to increase tariffs significantly. On February 13, hours before Prime Minister Narendra Modi's bilateral meeting with Trump at the White House, the US President announced reciprocal tariffs.

Woman jumps from moving rickshaw to escape drunk driver

Woman jumps from moving rickshaw to escape drunk driver

Rediff.com3 Jan 2025

A woman jumped from a moving autorickshaw to save herself from the drunk driver on Thursday night in Bengaluru, her husband said.

She Finds Jobs For Army Wives

She Finds Jobs For Army Wives

Rediff.com24 Feb 2025

'We are running this initiative to find good job opportunities for military wives, which should be remote because then they can stay with their husbands and be part of the corporate world,' Supriya Parashar tells Prasanna D Zore/Rediff.com.

Qcom industry may add 150,000 gig workers in 2025

Qcom industry may add 150,000 gig workers in 2025

Rediff.com21 Feb 2025

Quick commerce (qcom) industry is poised to lead gig workforce hiring in 2025, propelled by a surge in demand for faster deliveries, expansion by existing players, entry of new competitors, and evolving consumer preferences in the post-pandemic era, according to industry experts. The qcom industry currently employs nearly 260,000 people - around 200,000 delivery personnel and 60,000 dark store workers, according to TeamLease Staffing.

UPI Credit Card: Read Before You Swipe

UPI Credit Card: Read Before You Swipe

Rediff.com30 Jan 2025

'If you are not prudent, you may exceed your budget, and if it happens too often, you may end up in debt.'

CBIC clarifies rules, says no GST to apply on pre-paid gift vouchers, cards

CBIC clarifies rules, says no GST to apply on pre-paid gift vouchers, cards

Rediff.com2 Jan 2025

In a recent clarification, the Central Board of Indirect Taxes and Customs (CBIC) provided insights into the goods and services tax (GST) treatment of transactions involving vouchers. According to the CBIC, vouchers can be categorised into two types.

Why Was Your Health Claim Rejected?

Why Was Your Health Claim Rejected?

Rediff.com8 Jan 2025

Health insurance claims are often denied due to exclusions in policy terms. Buyers frequently overlook the fine print or misinterpret clauses.

Vistara-Air India merger: How these two distinct brands will blend

Vistara-Air India merger: How these two distinct brands will blend

Rediff.com4 Nov 2024

In about a fortnight, Vistara - known for its premium service - will take off on its final flight before merging into the legacy of Air India. Set for November 12, the merger has sparked discussions on how these two distinct brands will blend.

India's internet economy likely to reach $1 trillion by 2030: Experts

India's internet economy likely to reach $1 trillion by 2030: Experts

Rediff.com17 May 2024

India's internet economy is estimated to reach $1 trillion by 2030, primarily due to e-commerce, which is expected to be worth $325 billion and rank third globally, according to industry experts. Last year marked a crucial turning point for India's e-commerce sector, with notable changes in consumer trends, technology, and regulations. InGovern Research Services, a leading corporate governance advisory firm, hosted a virtual roundtable to deliberate on the notable developments in India's e-commerce sector in 2023, with a particular focus on the essential role of customer trust in fueling its ongoing expansion.

AI Disruption Is REAL & Happening FAST!

AI Disruption Is REAL & Happening FAST!

Rediff.com28 Aug 2024

When AI is used to enhance operational efficiency, businesses can deliver the same product or service but with improved quality, faster, or even at a reduced cost

Infosys profit jumps 30% to Rs 7,969 crore in Q4

Infosys profit jumps 30% to Rs 7,969 crore in Q4

Rediff.com18 Apr 2024

IT company Infosys on Thursday said its consolidated profit jumped 30 per cent to Rs 7,969 crore in the fourth quarter ended March 2024. The company posted a profit of Rs 6,128 crore in the same period a year ago, according to a regulatory filing. The consolidated revenue of Infosys during the reported quarter increased by 1.3 per cent to Rs 37,923 crore from Rs 37,441 crore in the same quarter a year ago.

Crypto unicorn CoinSwitch lays off 44 employees citing role redundancy

Crypto unicorn CoinSwitch lays off 44 employees citing role redundancy

Rediff.com30 Aug 2023

The move comes barely a week after fellow crypto unicorn CoinDCX laid off 12 per cent of its workforce - an estimated 80 employees - amid challenging macroeconomic conditions and regulatory uncertainty in the sector. CoinSwitch has 519 employees, according to its LinkedIn profile. This means around 8 per cent of its workforce were shown the door.

Looking For A Broker? Read This!

Looking For A Broker? Read This!

Rediff.com1 Nov 2023

'The stockbroker should have a good balance sheet to support its scale of operations. It should also have proper risk management in terms of margins so that it doesn't go bankrupt during extreme market movements.' 'The broker must have a track record of navigating several market cycles in an ethical and transparent manner.'

E-com start-up Dukaan lays off 90% staff for AI bot

E-com start-up Dukaan lays off 90% staff for AI bot

Rediff.com11 Jul 2023

E-commerce startup Dukaan has replaced 90 per cent of its customer support team with an artificial intelligence (AI) chatbot, founder and CEO Suumit Shah informed on Tuesday. Attributing the decision to prioritising profitability, he said customer support costs reduced by 85 per cent while resolution time went down from over two hours to three minutes. "We had to lay off 90 per cent of our support team because of this AI chatbot. Tough? Yes. Necessary? Absolutely," Shah tweeted.

Insurance: How You Can Lose Money

Insurance: How You Can Lose Money

Rediff.com22 Mar 2024

In numerous instances, family members are unaware of an insurance policy's existence, let alone its details.

Discount vs traditional brokers: Cost dynamics, challenges ahead

Discount vs traditional brokers: Cost dynamics, challenges ahead

Rediff.com9 Oct 2023

The equity cult has grown at a rapid pace in India in the last few years, with retail investors latching on to the stock markets like never before. At 126.6 million, the number of dematerialised (demat) accounts, where investors hold their securities in electronic form for trading purposes, are at record high levels. The growth rate, on an annualised basis, stood at 27 per cent in 2022-2023, up from barely 6 per cent a decade ago.