In 2023-2024, 95 scheduled commercial banks received over 10 million complaints from their customers. The process of KYC at many banks has become 'HYC' -- harass your customer, points out Tamal Bandyopadhyay.
'AI analyses body language, etiquette, and communication skills, providing an in-depth performance matrix and a ranking system to help employees identify areas of improvement.'
'The real question is how best to leverage technology to deliver better services, all the way to the last mile, where we still haven't been able to get across the financial literacy that can enable us to unlock the potential of the entire country.'
'India is often skipping legacy cycles and moving directly to advanced AI-driven operations.'
Total pending Customs arrears, including amounts under litigation, court stays and cases where the appeal period has not expired, stood at about Rs 1.36 trillion at the end of December 2024.
The return on investment (RoI) from technologies such as artificial intelligence (AI) will take time to materialise, and the immediate priority should be to increase spending on building governance frameworks around AI, top bank executives said.
In a move aimed at curbing the mis-selling of financial products, the Reserve Bank of India (RBI) has proposed banning incentives paid to bank staffers by third parties such as insurance companies and mutual fund houses for selling their products and services. It has also proposed that banks must ensure their user interfaces do not deploy "dark patterns" to lure customers.
InterGlobe Aviation, the operator of IndiGo, has approached the Delhi high court seeking a refund of over Rs 900 crore it claims to have paid as Customs duty on aircraft engines and parts re-imported into India after overseas repairs. The petition came up for hearing on Friday before a bench of Justices Prathiba M Singh and Shail Jain.
SITEL India is recruiting customer service pro\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nfessionals.
Government schemes such as the PM E-Drive initiative, with allocations of around Rs 2,000 crore for charging points deployment, are helping accelerate rollout
Infosys on Tuesday announced a strategic collaboration with American artificial intelligence company Anthropic to develop and deploy advanced enterprise AI solutions for companies across telecommunications, financial services, manufacturing, and software development.
A Kerala court has sentenced 25-year-old Muhammad Riyas to 30 years in prison for the sexual assault of a 16-year-old girl in a Tiruppur theater. Convicted under the POCSO Act and IPC, the accused lured the victim with a false job promise. Read more on the verdict and the court's compensation order.
Bajaj Finserv - the holding company of Bajaj group's financial services business - has laid out plans for the next five years. During this period, it is eyeing 18-22 per cent compound annual growth rate (CAGR) in net profit at Rs 21,000-24,000 crore on a consolidated basis.
Under an Executive Order issued by the US administration on July 30, 2025, goods valued above USD 100 will be subject to customs duties in America with effect from August 29 onwards.
The Union Budget on Sunday proposed a tax holiday till 2047 for foreign companies that provide cloud services to customers globally using data centres located in India, signalling the government's push to make the country a major hub for AI and digital infrastructure.
The Union Budget on Sunday proposed a tax holiday till 2047 for foreign companies that provide cloud services to customers globally using data centres located in India, signalling the government's push to make the country a major hub for AI and digital infrastructure.
Bharti Airtel reported a significant drop in consolidated net profit for the third quarter ended December 2025, citing increased network operating costs and statutory fees.
The Tata Group and TCS have announced a multi-dimensional partnership with OpenAI to build AI infrastructure, offer joint solutions, and train Indian youth, aiming to position India as a global AI hub.
Addressing an event after launching the service, Shah said the rival ride-hailing platforms have reduced commission and are offering many other incentives, including free rides to customers, seeing the success of Bharat Taxi during the pilot operation.
'LIC will reduce but not fully exit its stake in IDBI Bank, which remains an important bancassurance partner,' says LIC of India' MD and CEO R Doraiswamy.
Indian car buyers care more about affordability than technology, keeping ICE vehicles dominant while hybrids emerge as the preferred transition option and EVs struggle in the mass market.
Call centre Tele World Innovations is making spot offers to Customer Service Executives and Customer Support Executives.
IndiGo's CEO, Pieter Elbers, announced that the airline has stabilized operations after recent disruptions, focusing on resilience, root-cause analysis, and rebuilding. The airline had to cancel hundreds of flights due to planning issues linked to new pilot duty rules, crew shortages, winter weather and operational bottlenecks.
'Today, we are at a stage where we have launched a voice-to-voice model that supports 14 Indian languages.'
The proposals outlined in Budget 2026-27 represent a carefully crafted, multi-year strategy designed to strengthen India's big bets on the path to Viksit Bharat 2047, says Sameer Gupta.
Skoda India is focusing on cleaner fuel options, including CNG and EVs, while compact SUV Kylaq drives volumes, expands first-time buyers and strengthens the brand in India's competitive market
Rental Family explores a simple question: If you pretend to care for long enough, when does it start to feel real? Mayur Sanap gives us a closer look.
The Sabarimala temple women's entry issue has resurfaced in Kerala, leading to a political debate between the ruling CPI(M) and the opposition Congress, as the Supreme Court is scheduled to consider review petitions related to its 2018 verdict.
'There is a challenge in repositioning yourself, maybe reinventing yourself.'
Jeep outlines a renewed regional roadmap with higher localisation, export expansion and focus on products and ownership experience amid intense competition in India's SUV market.
Saundala village in Maharashtra's Ahilyanagar district has passed a resolution declaring itself 'caste-free' to eliminate discrimination and promote equality.
Country's startups are carving a unique path by prioritising local, application-led innovation over the global pursuit of scale.
Two of the three strikes are related to the gig economy, a centrepiece of the new labour Codes.
Bajaj Finserv on Thursday said it has completed the acquisition of Allianz SE's stake in Bajaj General Insurance and Bajaj Life Insurance, worth Rs 12,190 crore and Rs 9,200 crore, respectively. Bajaj Finserv, along with Bajaj Holdings & Investment and Jamnalal Sons, acquired the foreign insurer's 23 per cent stake in the businesses, marking the largest transaction in the Indian insurance sector.
Option One Mortgage is looking for Customer Service Executives for USA voice processes.
India will now face a lower reciprocal tariff of 10 per cent, down from 25 per cent, after US President Donald Trump announced a new global levy on items imported into America in the wake of the Supreme Court verdict against his sweeping duties on several nations.
Network scale seen as central to tapping smaller markets.
Shahjahanpur is preparing for its unique 'Laat Saheb' Holi procession, a tradition where revellers hurl footwear at a man impersonating a British Lord. Security has been heightened, mosques covered, and preventive measures taken to ensure a peaceful celebration.
The Union Budget for 2026-27, presented by Finance Minister (FM) Nirmala Sitharaman on Sunday, which was a first, had an excellent domestic macro backdrop. According to the first advance estimates, gross domestic product (GDP) in constant prices is projected to grow 7.4 per cent in the current financial year, against 6.5 per cent in 2024-25.
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