Bengaluru police rescued four manager-level employees of a BPO firm who were allegedly abducted by a gang posing as cops. The accused, including a police constable, have been arrested.
The Nifty IT index hit a more than nine-month low, trading at its weakest level since April 17, 2025.
S Padma, a street cleaner in Chennai, found a box full of gold worth more than Rs 45 lakh and returned it. 'I have been sweeping the streets of Chennai for 21 years. Nobody in the street knew me. I was just a faceless, nameless sanitation worker in an orange and blue uniform.'
Call centres, once the engine room of India's BPO exports, are evolving too. Depending on the complexity, 30 to 50 per cent of voice and chat volumes are now handled by conversational AI.
India's computer services exports have risen 30 per cent since the advent of ChatGPT in November 2022, even as overall services exports have plateaued, World Bank's South Asia Chief Economist Franziska Ohnsorge said, terming Artificial Intelligence (AI) and the conclusion of more trade agreements that can trigger a "manufacturing renaissance", as the two big investment opportunities for India in coming years.
The debate over working hours flared up after Infosys Co-founder N R Narayana Murthy called for 14-hour workdays.
AI will erase outsourcing jobs, redefine skills and disrupt global giants within five years, predicts Vinod Khosla. The IT legend urges young people to become generalists: Adaptable thinkers who can learn quickly, connect dots across disciplines and shift careers as technologies evolve.
French information technology (IT) and consulting services major Capgemini on Monday said it would acquire Mumbai-headquartered WNS for $3.3 billion in cash. This could be one of the largest merger & acquisition deals in the IT services and business process management sector.
Graphic designers, writers, testers, draftsmen and editors are seeing their traditional roles replaced by AI, warns Dr Anshuka Kulkarni, associate professor and head, School of Creative Studies, DYPU.
The US remains the largest market for IT outsourcing, and for Indian giants TCS, Infosys and Wipro, it contributes around 40 per cent of their top line.
Fresher hiring grew by 8 per cent driven by non-IT services oil and gas, real estate, and education sectors.
India's job market continued its upward momentum in February, witnessing 41 per cent year-on-year growth mainly driven by freshers hiring, a report said on Thursday. In February, fresher hiring rose by 26 per cent year-on-year (YoY) reflecting sustained employer demand for entry-level talent, according to data by foundit (formerly Monster APAC and ME), Asia's jobs and talent platform.
'Because the same stupid questions are repeated year after year when an exam should provoke the students to think and not ask repetitive questions.' 'So, what do coaching institutes do? They teach students to memorise these questions and answers without understanding the subject.'
A 28-year-old woman working with a business process outsourcing (BPO) company in Pune died after her male colleague allegedly attacked her with a sharp weapon on Tuesday evening, police said.
'The choice is clear: We either embrace this transformation and cement our global leadership, or hesitate, lose ground, and fade into irrelevance.'
'We don't know which bus is coming next. I know for sure whatever bus comes next, it will miss that too.'
Kunal Shah has funded over 266 startups including Razorpay, Snapdeal, Zetwork, BlueSmart, Unacademy, Bliss Club, and Spinny, amongst others.
India is the world's favoured market for BPO companies.
Digitisation and automation key challenges to business model
Aegis BPO Services, an Essar Group business process outsourcing (BPO) company, is close to acquiring an 8,000-seater BPO firm in the Philippines. The exact size of the deal is not clear.Aegis has been bullish on inorganic growth as its races to reach a turnover of $500 million (around Rs 2,000 crore) by 2010.
India's top business process outsourcing (BPO) companies posted a total revenue of Rs 32,246 crore (Rs 322.46 billion) in 2010-2011.
India's top business process outsourcing (BPO) companies posted a total revenue of Rs 32,246 crore (Rs 322.46 billion) in 2010-2011.
It was reported in a section of the media that TBT had filed a suit in June in a New York court against Infosys BPO.
What are the 'must-have' qualities a candidate should have in order to get a job at a BPO? You tell us.
In another senior-level exit from Infosys, Humberto Andrade had quit as head of the company's Latin America business process outsourcing (BPO) operations to join rival Capgemini.
White-collar hiring witnessed an 8.6 per cent annual decline in September, following a negative trend in sectors including IT, BPO or ITES and FMCG, a report said on Monday. On a month-on-month basis, however, there has been a growth of almost 6 per cent in job postings. In September, there were 2,835 white-collar job postings, down by 8.6 per cent compared to the same month last year when 3,103 jobs were posted, according to Naukri.com's monthly 'Naukri JobSpeak Index'.
Bengaluru remains the top outsourcing hotspot for fourth successive year.
The award was jointly awarded to Infosys BPO and McClatchy, which also publishes Miami Herald.
Genpact has become the leading ITeS-BPO company with 19,700 employees, according to the just-released Nasscom and Dun & Bradstreet
Publishing BPO industry is booming in India with a growth rate of 35% per year.
Take the Rediff Biz Quiz and find out how much you know about India and its BPO companies.
Software services major Wipro on Wednesday said its BPO has been rated among the top global Finance and Accounting (F&A) service providers by analyst firm HfS Research.
Wipro BPO is looking for Technical Support Associates and Customer Care Associates.
HCL BPO, ICICI OneSource and IBM Daksh are the next three.
HCL BPO, ICICI OneSource and IBM Daksh are the next three.
HCL BPO, ICICI OneSource and IBM Daksh are the next three.
Unfazed by the global economic slowdown, the top 20 Indian BPO firms grew their exports earnings by 15% in 2009-10 to touch revenues of $6.1 billion.
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