'There is a shift in what customers are thinking about in the long term and better planned structures are going to emerge as winners.'
Call centres, once the engine room of India's BPO exports, are evolving too. Depending on the complexity, 30 to 50 per cent of voice and chat volumes are now handled by conversational AI.
The Supreme Court of India has reserved its verdict on a plea by BJP leader and former Karnataka Chief Minister B S Yediyurappa challenging an order reviving a corruption case against him. The case involves allegations of corruption and criminal conspiracy related to the allocation of industrial land. The court has framed several key legal questions, primarily focusing on the interplay between various provisions of the Prevention of Corruption Act and the Criminal Procedure Code regarding prior sanction to prosecute a public servant. The court has asked Yediyurappa's counsel to file written submissions within two weeks.
The Supreme Court referred to a larger bench the legal issues stemming from a plea of BJP leader B S Yediyurappa, including the question whether a prior sanction to prosecute is needed under the Prevention of Corruption Act after a magisterial court order of inquiry. The questions revolve around the interplay between the provisions of the Prevention of Corruption Act and the Code of Criminal Procedure on the issue of prior sanction to prosecute a public servant.
Not many people know that today's BPM industry gives specialists great career options.
Arjun Menon looks at 2024's top Web series from South India.
Bommai on Friday met BJP veteran B S Yediyurappa along with other party leaders, including ministers Murugesh Nirani, Byrathi Basavaraj, party MP Lehar Singh Siroya and A T Ramaswamy, at the former chief minister's residence.
There was not a dry eye in sight as 3,024 beneficiaries of a slum rehabilitation project were overwhelmed by emotion as Prime Minister Narendra Damodardas Modi handed them the keys to their new homes at Vigyan Bhawan in New Delhi.
A day before counting of votes polled in the Karnataka assembly elections, both the ruling Bharatiya Janata Party and the Congress on Friday went into a huddle and held strategy sessions on ways to keep their flock together.
He said the cabinet expansion exercise may not take a week's time and a direction from the leadership was likely by Monday.
In Vijayapura, Yediyurappa said neither he nor his son have made any such statements, and would not like to react to comments made by someone close to Vijayendra.
The Congress legislators have been camping in the Vidhana Soudha inside the Assembly Hall and have been sleeping there in the night.
Conceding illegal mining in Shivamogga, his native district, Yediyurappa said the quarry owner and two of his associates have been arrested for the explosion that occurred on Thursday night and he would inspect the blast site on Saturday.
Oxygen crisis deepened in certain parts of Karnataka on Tuesday, with the deaths of seven COVID patients in Kalaburagi and Belagavi allegedly due to oxygen shortage.
A week after expanding his cabinet, Karnataka Chief Minister B S Yediyurappa on Thursday allocated portfolios to the seven new inductees and also effected a reshuffle of the departments of some ministers.
The Lokayukta police on Thursday submitted all documents in connection with the chargesheet filed on a complaint against former Chief Minister B S Yeddyurappa and Industries Minister Murugesh Nirani accusing them of illegally ordering cancellation of an industrial site on the basis of forged documents.
Spelling more trouble for former Chief Minister B S Yeddyurappa, Karnataka Lokayukta Police on Monday filed a chargesheet against him and former Industries Minister Katta Subramanya Naidu for "criminal misconduct as public servants in arbitrarily denotifying land".
Some leaders of the Bharatiya Janata Party's Karnataka unit are ready to switch their loyalties if the ruling party fails to come back to power.
Ignoring party warning, about 23 legislators and seven ministers on Friday attended the breakfast meet hosted by former Chief Minister B S Yeddyurappa, who broke away from the ruling Bharatiya Janata Party recently, in a virtual expression of solidarity with him.
The chief minister, who had on Wednesday expanded his new cabinet by inducting 29 ministers, had played it safe by and large retaining old faces, as 23 of them were Ministers in the previous Yediyurappa cabinet, while six were new.
The Bharatiya Janata Party in Karnataka is expected to face more hiccups in the days to come, as 15 to 20 of its legislators are likely to join the B S Yeddyurappa-led Karnataka Janata Party.
All roads in Karnataka are leading to Haveri on Sunday,where former Karnataka Chief Minister B S Yeddyurappa is all set to launch his new party-- the Karnataka Janatha Party.
In more embarrassment for the ruling Bharatiya Janata Party in Karnataka, the Lokayukta police on Saturday registered a first information report against Industries Minister Murugesh Nirani in connection with alleged irregularities in denotification of lands acquired for industrial purposes.
Stepping up pressure on Karnataka Chief Minister D Sadananda Gowda, seven ministers loyal to B S Yeddyurappa have quit the Karnataka cabinet.
The much-awaited Karnataka Cabinet expansion would take place on Wednesday with the induction of 7-8 ministers, Chief Minister B S Yediyurappa said on Tuesday.
Nestle India on Wednesday inaugurated a new manufacturing plant at Nanjangud in Mysore district, Karnataka. The plant, set up with an investment of Rs 360 crore (3.6 billion), will manufacture a range of culinary products.
Days after the arrest of B S Yeddyurappa, the Bharatiya Janata Party faced more embarrassment in Karnataka on Monday with a Lokayukta court ordering a probe into allegations against a senior minister Murugesh Nirani that he had floated a number of companies which got denotified government land, causing loss of over Rs.130 crore to the exchequer.
Keshav Murugesh, CEO of the Nasdaq-listed WNS, discusses the impact of the Trump administration on BPO and BPM industry with Ayan Pramanik.
The Toyota Land Cruiser Prado provided by sugar baron Murugesh Nirani has stirred the hornet's nest after reports that the seven-seater luxury vehicle would be used by Yeddyurappa to travel around the drought-hit parts, with questions raised about its propriety.
Karnataka government officials would hold preliminary discussions with two-wheeler major TVS on Saturday on possible setting up of an engine manufacturing unit in the State, the Major and Medium Industries Minister Murugesh R Nirani said.
The total investment from these projects will be Rs 1,38,300 crore.
Among the ministers in the new cabinet are 8 Lingayats, 7 Vokkaligas, 7 OBCs, 3 SCs, 2 Brahmins, 1 ST and 1 Reddy, and a woman.
The new rules are aimed at providing a strong impetus to the industry and positioning India as one of the most competitive IT jurisdictions in the world.
The Tata Motors team led by its Managing Director G Ravikant and accompanied by Karnataka Industry Minister Murugesh Nirani visited three places in and around the twin cities of Hubli-Dharwad in Karnataka. The Belur Industrial area, Mummiatti and another area around the airport near Hubli were the three sites which were offered by the government.
In the course of his various tenures, Yediyurappa made many adversaries. Bommai, by contrast, knows the Opposition well and has many friends, cutting across parties -- he is, after all, only a 2008 BJP entrant.
The ruling party legislators have expressed serious reservations about MLCs not elected by the people being made ministers, lack of representation to certain regions, with most ministers still from Bengaluru and Belagavi districts and also on their 'seniority or sacrifice' not being considered.
The members of Shri Ram Sena, a Hindu right-wing organisation, went on a rampage in Mangalore on Wednesday morning after the arrest of the group's convenor Prasad Attavar. The mob pelted stones and set ablaze two lorries in the Padeel Alape area of the city on Wednesday morning.Attavar was arrested along with Lohith, another member of the Ram Sena, for attacking some girls in a pub on Saturday.A case has been registered against the members of the mob.
In a relief to Karnataka Chief Minister B S Yediyurappa and former minister for industries Murugesh Nirani, the Supreme Court Wednesday protected them from arrest in a case pertaining to alleged forgery over withdrawal of approval for a parcel of land in the state.
Yediyurappa termed these two years as 'trial by fire', pointing out that he had to run the administration without a cabinet in the initial days, followed by devastating floods and the challenge of COVID-19 management, among other issues.
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