Raman Roy talks about how this technique put India on the world's business map.
Call centres, once the engine room of India's BPO exports, are evolving too. Depending on the complexity, 30 to 50 per cent of voice and chat volumes are now handled by conversational AI.
Former Wipro Spectramind chairman Raman Roy alongwith his team will acquire 40 per cent stake in market research firm Annik Technology Services.
Kunal Shah has funded over 266 startups including Razorpay, Snapdeal, Zetwork, BlueSmart, Unacademy, Bliss Club, and Spinny, amongst others.
The father of Indian outsourcing, Raman Roy, is ready to step into the field of offshoring for gaming firms. His business process outsourcing outfit, Quatrro, is all set to offer back-office services to gaming companies.
Careers360 speaks to a few industry leaders about what it take to make it big in the BPO, LPO, KPO field.
Quattro is the first BPO to have secured permission for this model from DoT. "This is a provisional permission. Once the company is able to meet all our security concerns, we will grant them a license," confirmed a senior DoT official on condition of anonymity.
Quatrro BPO Solutions is planning to start operations in China, with plans to penetrate the local market too.
On the other hand, outsourcing companies can expect an exponential increase in the outsourcing business as fresh loan processing norms are tightened in the US.
The current level of automation available in the Indian call centre industry is very rudimentary with only the language assistance interface or the first level of the call being automated.
Rising wage costs, competition from countries like China, the impending withdrawal of tax incentives under the STPI scheme, the slowdown in the US and the rising rupee have all punctured the optimism of the IT industry.
With George W Bush returning as the US president for the second successive term, Wipro Spectramind, the BPO arm of IT major Wipro Limited, is bullish about growth and adding 1,800 to the existing headcount every month at its facilities.
India's leading software company, Wipro Limited, on Wednesday said it was looking at setting up an offshore business process outsourcing centre in one of the Asia-Pacific countries.
In IT, the two-way flow of investments and intellect has been central to the growing linkage, which provides a great opportunity for both nations to improve the quality of life of their citizens, says Raman Roy.
'30 to 40% of the industry needs to be reskilled as existing jobs will go to automation.' 'Reskilling is required as some existing jobs will not be required in the future.'
'If (by the end of the deal) the talent that owns the customer relationships is not there, will L&T still get the value it is looking for?'
Feel they can't run companies anymore but can be there as guides
'The world has changed and nobody has the patience to start a project and wait for six months to look at the outcome.'
Meet the trailblazers on Forbes 2018 list.
'You have to move from one skill to another skill.' 'An employee can't say this job is my right and even if you train me, I refuse to get trained.' 'Those who participate in re-skilling will remain in the industry.' 'Those who refuse to get re-skilled will have to go.'
India'sstartups have a good beginning but will they survive competition is a big questions which needs immediate attention.
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