'AI is not a new thing for us. We started our AI journey in 2015.'
HUL and Genpact aim to enable these businesses to eventually get absorbed into the supply chains of large consumer companies, including that of HUL. In 2021, the maker of Sunsilk shampoos committed to spending Rs 2,000 crore annually with diverse businesses by 2025, Ansu Archana, procurement director, beauty & wellbeing, HUL, told Business Standard. Archana added that the program aligns with Unilever's wide-ranging set of commitments and actions to help build a more equitable and inclusive society.
Call centres, once the engine room of India's BPO exports, are evolving too. Depending on the complexity, 30 to 50 per cent of voice and chat volumes are now handled by conversational AI.
"We made a conscious decision that we will not get influenced by the years of experience," says Piyush Mehta, chief human resource officer, Genpact.
"We are not only looking in India but scouting for acquisitions in the US, China and Europe. But, if pricing goes up, it can be affected."
The facility will extend the firm's Latin American presence. Genpact will provide services to GE Money from this facility. The facility was officially opened in July by GE Money and BAC/Credomatic. The centre will initially accommodate more than 700 professionals and has the capacity to grow to approximately 2,000.
'Just because a girl accuses someone of sexual harassment it does not mean that person should be held guilty.' 'A man must be given a fair chance.' 'Even if he is able to clear his name in the case, he would not be able to face the world.'
Genpact, the country's largest business process outsourcing firm, today announced the acquisition of Axis Risk Consulting, a risk consulting firm, for an undisclosed sum.
The company currently has slightly less than 3,000 people in India.
Genpact on Monday said it has been ranked second in the 'Best Performing BPO' and 'Leaders in Human Capital Development' categories in the Global Services 100 survey conducted by neoIT and Global Services magazine.
In Hyderabad, it plans to hire in the areas of finance accounting, transaction processing and technology, among others
Third-party BPO company Genpact on Thrusday said it has signed a multi-year contract with Germany-based technology group Linde to provide finance and accounting services, valued at over $60 million.\n\n
Information technology services major Cognizant is at an advanced stage of negotiations to acquire Genpact, the business process outsourcing (BPO) giant.
The China-to-China business currently contributes less than two per cent to the BPO's total revenues, which stood at $296.9 million (Rs 1,365 crore) for the quarter ended 31 December, 2009.
Genpact opens offices in Kolkata on 700,000 sq.ft of land and plans to employ 7000 people.
Headstrong buy the biggest deal in Indian BPO space
It had come out with an initial public offering (IPO) of 35.3 million common shares, priced at $14 a share, which enabled the company to raise $494 million. The initial market cap is about $2.89 billion.
GE is selling the shares to "an affiliate of a limited partner in one of Genapct's other shareholders," the companies said in statement. Genpact, one of India's largest business process outsourcing firms by revenue, started out in 1997 as the India-based BPO division of GE Capital.
At the minimum price of $16.50 a share, the BPO giant would buy back at most 1.82 bn shares, or about eight per cent of its outstanding common shares as of February 28.
The company's net profit stood at $38.5 million in the January-March quarter of 2012, Genpact said in a statement.
Genpact has become the leading ITeS-BPO company with 19,700 employees, according to the just-released Nasscom and Dun & Bradstreet
Prannoy Roy-promoted news channel New Delhi Television Ltd and business process outsourcing company Genpact have formed a 50:50 joint venture to offer media outsourcing services to enterprises across the world.
Genpact, a leading BPO player, on Wednesday announced its expansion plans in Bhopal, Bhubaneshwar and Jaipur.
Credited as the the man behind India's burgeoning BPO industry, Bhasin founded Genpact in 1997.
Bhasin will now take over as a non-executive vice-chairman of the company.
'GenAI has democratised the AI conversation. I do not know of a single client who is not interested in that conversation.'
Oak Hill Capital Partners, a US-based private equity firm, is understood to be working towards merging its two BPO portfolio companies, Genpact and Vertex Data Systems.
Amid growing economic concerns and high attrition rate, leading outsourcing firms like WNS, ExlService and Genpact have warned that rising employee salaries could eat into their profit margins.
Business process outsourcing company Genpact has set the ball rolling for a $600 million (around Rs 2,500 crore) initial public offer on New York Stock Exchange
Though domestic IT majors like Infosys Technologies, Tata Consultancy Services and HCL Technologies painted a gloomy picture of the IT sector in the coming quarters, technology bellwether Cognizant Technology Solutions and Genpact, India's largest Business Process Outsourcing firm, not only posted better results but have also given decent guidance to the markets.
Infosys chief Kris Gopalakrishnan on Wednesday expressed hope that DTC and GST will be pushed through in the forthcoming budget, while Genpact vice chairman Pramod Bhasin feared economic reforms will be tough going forward.
The sale of the BPO business, run by Citigroup Global Services (formerly e-Serve), is expected to fetch around Rs 3,200 crore for the group. At this price, it will be the largest deal in the domestic BPO space.
'I'm not surprised with what's happening in India,' 'Tiger' Tyagarajan tells Nivedita Mookerji.
In the purported suicide note, Raj refuted the allegations calling them 'baseless' and said he did not 'have the courage to face anyone' because people would 'look at me with that eye even if I come clean'.
Infosys, Facebook, Genpact, and Cognizant, among others, have reached out to employees and offered support in different ways as the second wave of Covid cases sees an exponential rise. Companies are asking employees to stay indoors and prioritise the health and safety of their families. This is of significance as several information technology firms were going to take a call on work-from-home from June and had plans to allow some employees to come back to work.
'We are anticipating that the hiring trend will continue to see double-digit growth at least for the current financial year.'
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