The Federal Communications Commission (FCC) is considering proposals to encourage businesses to bring call centre jobs back to the US and require call-takers to be proficient in American Standard English.
In 2023-2024, 95 scheduled commercial banks received over 10 million complaints from their customers. The process of KYC at many banks has become 'HYC' -- harass your customer, points out Tamal Bandyopadhyay.
'AI analyses body language, etiquette, and communication skills, providing an in-depth performance matrix and a ranking system to help employees identify areas of improvement.'
An EY India report suggests that banks must compete on customer experience and evolve physical branches into phygital advisory hubs. The report highlights the importance of anticipating customer needs and blending digital tools with human interaction.
ServiceNow, a leading AI platform for business transformation, is highly optimistic about its growth prospects in the Indian market, according to President and Chief Product Officer Amit Zavery.
Tata Motors' commercial vehicle business is increasingly focusing on parts, services, connected-vehicle platforms, and digital businesses to drive growth and reduce dependence on cyclical vehicle sales, as outlined in its FY26 annual report.
IDFC First Bank has integrated with ICEGATE 2.0 to enable digital payment of customs duty, central excise, and service tax for its customers.
TVS Venu Group has agreed to acquire a minority stake of up to 9.9 per cent in Jana Small Finance Bank, including a 4.9 per cent ownership by TVS Motor Company, through a combination of primary issuance of warrants and a secondary purchase.
Haryana Police have dismantled a fraudulent international call centre in Panchkula, arresting 21 individuals involved in scamming US citizens by impersonating employees of a major e-commerce company.
Haryana Police busted a fake international call centre in Panchkula, arresting 21 individuals for defrauding US citizens by posing as employees of a leading e-commerce company.
ServiceNow has announced an expansion of its AI Control Tower offering with new capabilities that give enterprises control over every AI system, agent, and workflow, regardless of where it runs.
FedEx and ServiceNow have expanded their collaboration to develop an AI-powered supply chain solution aimed at optimising workflows and enhancing customer experiences. The partnership was announced at the Knowledge 2026 AI conference in Las Vegas.
India's services sector growth reached a five-month high in April, with the HSBC India Services PMI Business Activity Index rising to 58.8, primarily driven by robust domestic demand and a shift from international to local suppliers amidst the West Asia crisis.
Delhi Police have arrested two men from Uttar Pradesh for allegedly cheating a Delhi resident of Rs 1.25 lakh by posing as customer care executives of an e-commerce brand.
TCS, India's largest IT firm, is aiming to become the world's leading AI-led technology services company. CEO K Krithivasan highlights the company's strategy, including upskilling its workforce and executing nation-scale projects in India.
A consumer court in New Delhi has directed the Bank of India to refund Rs 10,000 to a woman and provide additional compensation for a failed ATM transaction that was not reversed for several months, citing deficiency in service and violation of RBI guidelines.
Airtel, which upgraded all postpaid customers to priority plans, argued that the service did not throttle or degrade the experience for its prepaid customers, forming the majority of its 368 million customers in the country.
Tata Steel has expanded its partnership with Google Cloud to deploy a unified, enterprise-wide artificial intelligence (AI) strategy across its global value chain, resulting in significant operational improvements.
AU Small Finance Bank has launched its first AI-native loan origination system, built on the Broccoli platform, in partnership with Amazon Web Services. This deployment marks a significant step towards becoming a fully AI-native bank, replacing traditional systems with a hyper-personalised sales and servicing platform.
Tata Consultancy Services has partnered with French artificial intelligence firm Mistral to provide frontier grade AI solution, Mistral Forge, for enterprises across the world.
SIS Ltd, a security and facility management services provider, aims to cross Rs 20,000 crore in revenue by FY27, driven by strong double-digit growth, expansion of its service network, and a simplified regulatory framework under new labour codes, said its Group Managing Director Rituraj Sinha.
The Reserve Bank of India (RBI) is developing digital public infrastructure and payments intelligence platforms using artificial intelligence and application programming interfaces to improve customer experience and strengthen the payments ecosystem.
Air India is significantly embracing artificial intelligence to enhance operational efficiency, improve customer services, increase revenues, and reduce costs as part of its ambitious transformation plan under the Tata Group.
SITEL India is recruiting customer service pro\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nfessionals.
Cognizant's research reveals that companies seeking AI adoption favour IT services firms offering custom, full-stack AI solutions, prioritising flexibility and expertise over cost and speed.
Airbus has inaugurated a state-of-the-art technology centre in Bengaluru, India, significantly expanding its strategic presence and supporting its 'Make in India' mission.
Authorised push payment frauds have emerged as a growing challenge globally as scammers increasingly rely on social engineering techniques to persuade users to transfer money voluntarily, making recovery more difficult even when transactions are authenticated.
India's services sector growth slowed in March, reaching a 14-month low, according to the HSBC India Services PMI. The slowdown reflects weaker new business intakes and rising input costs, particularly in fuel, transport, and logistics.
A consumer commission in Nagpur, Maharashtra, has penalised Axis Bank for deficiency in service, ordering a refund and compensation to a customer over a failed ATM transaction from 2018.
The Reserve Bank of India (RBI) has removed the prior approval requirement for non-bank entities to form tie-up arrangements for facilitating outward remittance services through banks in India, aiming to streamline the process and enhance efficiency.
Titan Company's ambitious roadmap to achieve a 20 per cent revenue compound annual growth rate (CAGR) by financial year 2030 (FY30) has garnered a positive outlook from analysts, who highlight the company's strong brand, sourcing capabilities, and diversified portfolio as key strengths.
US authorities have shut down an India-based call centre operation that allegedly defrauded hundreds of elderly Americans of millions of dollars through tech support scams, following a years-long investigation.
Qlik and ServiceNow have announced a partnership to integrate data analytics and AI into enterprise workflows, enabling faster and more informed decision-making.
Three disappointing experiences with Tata companies made me question whether the group's historic values of customer focus and accountability are slowly fading, notes Dr N Ravichandran.
Reliance Industries Ltd (RIL) has expressed caution regarding 'extreme volatility' risks stemming from the West Asian conflict, which could impact global oil demand and the company's margins, while also noting that near-term retail consumption demand may remain sensitive to macro conditions. Chairman Mukesh Ambani, in the annual report, remained silent on the timeline for Jio Platforms' anticipated public listing, stating the group will 'continue to evaluate strategic pathways'.
Call centre Tele World Innovations is making spot offers to Customer Service Executives and Customer Support Executives.
Hyderabad Police have apprehended 66 individuals linked to a nationwide 'ghost' SIM card network, connected to 76 cybercrime cases involving over Rs 101 crore.
Krutrim, India's first AI unicorn, has successfully repositioned itself as a focused domestic AI Cloud Services provider, reporting its first annual net profit in FY26.
'Wipro's challenge is not lack of ideas. In fact, some of its recent structural moves are arguably bolder than peers.' 'The problem is proving it can operationalise these bets faster and more consistently.'
Mumbai's Metro Line 3, the Aqua Line, experienced two disruptions due to technical issues, causing significant inconvenience to commuters. Passengers reported being stranded inside trains and stations, with complaints of overcrowding and poor communication from authorities.
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