BPO revenues in India is likely to touch Rs 8500 crores according to a survey by CyberMedia's Dataquest.
A survey has revealed that Asia Pacific outsourcing market has grown substantially in 2007.
Business process outsourcing firm WNS (Holdings) Ltd has informed the US Securities Exchange Commission that it has exercised the call option given by Aviva Global Services to extend the date for transfer of the project and operations of its Pune facility to Aviva from January 1, 2008 to April 1, 2008.
Globalisation of services has created trade surplus in IT services of the United States from $2.1 billion in 1995 to $4.2 billion in 2002, according to a US think-tank Cato.\n\n
The biggest challenge facing the BPO industry today is addressing the data security and privacy governance of their clients, but most Indian companies have already embraced the processes required to deliver secure outsourcing services, according to a survey.
Contrary to popular belief that outsourcing of jobs from United States would effect its economy, major trade groups believe that outsourcing to countries like India and China is the only way to save jobs in America against international competition.
Commerce Minister Arun Jaitlet said on Monday that India had been successful in getting outsourced business from abroad including the US because of its competitive edge and by virtue of being a low cost economy.
As the debate on outsourcing dominates the presidential election campaign in the United States, a leading economist has termed Democratic nominee John Kerry's opposition to American companies moving jobs overseas as faulty economics.
US official says India must resort to greater liberalisation so that US investors have as many opportunities here as Indians have in the US.
Job crisis in US should be blamed on changing technology and not on outsourcing, said an economist.
Having lost a $15 million contract in Indiana state, Tata Consultancy Services has said the increasing backlash against outsourcing in the United States was becoming a matter of concern.
With thousands of service jobs moving to countries like India, a new multi-million insurance market is emerging as companies seek to protect their overseas outsourcing investments from unforeseen troubles.
A $15.2-million contract between a subsidiary of India-based Tata Consultancy Services and an American state agency has been cancelled, falling victim to politics in view of elections in the US next year.
Pavan Vaish, one of the co-founders and the chief executive officer of IBM Daksh, has announced that he will leave IBM by the end of February. IBM announced it had completed the integration of IBM Daksh and its business process outsourcing (BPO) operations would be rebranded as IBM Global Process Services.
Nasscom, the information technology and BPO industry body, on Monday favoured a flexible work atmosphere for women engaged in raising their family to curb dropout rates and boost their numbers in mid-level and senior management positions in companies.
Vinay Umarji
TCS is setting up a large BPO operation in Varanasi next year, some staff could be absorbed there
GE Capital International Services, a wholly-owned subsidiary of General Electric Company, USA, announced the launch of its latest IT-enabled services facility in Hyderabad on Wednesday.
Electronic Data Systems, a global services provider company, has set up its business process services centre in Mumbai with an initial capital investment of $12 million even as the entity plans to triple its Indian workforce.
US Congressman Jay Inslee on Wednesday downplayed India's apprehension over the introduction of a certain bill proposing to curtail outsourcing to India.
Sensing the high stress levels among employees that lead to lower productivity and higher attrition rates
India's leading software company, Wipro Limited, on Wednesday said it was looking at setting up an offshore business process outsourcing centre in one of the Asia-Pacific countries.
Infosys Technologies has announced that it has kicked off a buyback plan for a certain section of employees who have shares of the erstwhile Progeon, now Infosys BPO.
An interview with Dilip R Vellodi, chairman and chief executive officer, Sutherland Global Services.
A Bengaluru court on Friday adjourned the hearing in the rape and murder case of a BPO employee in 2005 to September 27. Adjourning the trial for further arguments, 11th Fast Track Court Judge B V Guddali expressed displeasure over the media reports, stating that the verdict would be delivered on Friday, even as the hearing was still on. The accused, Shiva Kumar, was produced before the court. So far, 80 witnesses have been examined in the case.
The kind of hiring MNCs are doing in India makes it clear call centre operations are no longer the only thing on their minds.
Wayward employee behaviour at Uber and Infosys highlights the risk to corporate reputations.
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