IT and BPO industry body Nasscom's chairman Pramod Bhasin said the industry faced a 'brutal year in many respects' in the last financial year and the companies and customers were passing through 'extraordinary pain'. As a result, BPO customers are undergoing restructuring, internal and management changes and change of decision-makers, he said at the Nasscom's BPO Strategy Summit 2009 in Bangalore.
The Mumbai terror attacks have once again put Indian IT and business process outsourcing firms on high alert. Over the next four to five weeks, many of these firms plan to meet or video-conference with their clients to update them of the country's security scenario.
For instance, India's largest IT firm Tata Consultancy Services -- which is headquartered in south Mumbai where terror struck -- asked its employees to operate out of any of the offices in north Mumbai until further advice. Similarly, Aegis BPO that has a corporate office in Mumbai has asked its employees in Mumbai to operate from home as they all have broadband connections and BlackBerry(s), said Aparup Sengupta, CEO, Aegis BPO.
With high attrition rates in the BPO industry, firms are now looking to pick, train and retain employees.
The growth of online advertising in the United States is opening up new avenues for Indian business process outsourcing companies.
Mind Space Human Capital Services is looking for Technical Helpdesk Support Executives and Customer Service Executives for the UK, US and domestic processes.
A transgender, a professional diver and a dusky beauty are among the hotties who'll walk at Lakme Fashion Week this season.
How are young Indian lives affected by the current recession? A young BPO manager tells how he is giving tuitions to cope with his sudden layoff.
The National Association of Software and Services Companies, the apex body of the IT-BPO industry in India, on Wednesday expressed shock at the disclosures made by Satyam Computer Services chairman B Ramalinga Raju.
A chess buff, Neemuchwala enjoys volunteering, travelling, Indian music, reading fiction, and golf.
Firstsource will provide a suite of BPO services covering both voice and back-office in areas such as customer accounting, VAS provisioning, fraud and credit monitoring, the company said on Wednesday. The company will also set up centres in Vashi and Chennai for Airtel and expects to have over 1,000 employees in the first year focussed on providing services in English and eight other regional languages to Airtel's customers.
WCH Training Solutions is organising a 10-day workshop on "Voice & Accent Training Skills" for professionals in the BPO industry.
Interface, The Placement People, invites resumes for placement in premiere BPOs in Delhi, Mumbai and Chennai.
The Supreme Court on Thursday allowed the prosecution of Som Mittal, chief of National Association of Software and Service Companies in the Pratibha Murthy murder case.
India's prominence as an outsourcing hub is eroding with new locations including the Philippines and eastern Europe making their presence felt, a media report said.
Outsourcing of medical notes to Indian call centres to save money and speed up work at the National Health Service in Britain is leading to cases of confusion, a London daily claimed on Thursday.
The broad idea is to help freshers and high-potential employees develop soft skills not generally taught at universities, and simultaneously increase retention rates in an industry that has attrition rates between 30 and 50 per cent. The industry, according to Nasscom estimates, accounts for almost $11 billion and employs slightly over 700,000 professionals (in terms of direct employment).
The Reliance Anil Dhirubhai Ambani Group has awarded a 5-year outsourcing contract to a Delhi-based call centre, Caretel Infotech, a part of Dalmiya group, for about Rs 300 crore.
The rhetoric by politicians, labour unions and media against outsourcing of jobs to countries like India is having the opposite effect, as the campaign has opened the eyes of small businesses to the possibilities of offshoring.
The publishing industry in the western countries, which once thrived because of the cost advantage, was suffering from high cost of production, including wages. With advent of digital printing, the cost of printing books had also become costlier, due to high cost of paper and machinery.
The Indian IT companies, which have been hitherto providing back office services (claims processing and others), are now planning to provide actuarial valuations. Genpact, one of the largest players in the property and casualty space has been in actuarial services since the last five years.
The size of the industry, with over 1,500 property and casualty insurance companies and 1,300 health insurance firms in the US alone, makes insurance outsourcing an attractive market, KPMG said.
For IT and BPO training, there is no better process to understand than that of Germany, says Ganesh Natarajan
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