India has launched its first integrated phygital service centre in Umri village, Madhya Pradesh, aiming to provide online services and boost rural development through digital connectivity and various essential services.
An EY India report suggests that banks must compete on customer experience and evolve physical branches into phygital advisory hubs. The report highlights the importance of anticipating customer needs and blending digital tools with human interaction.
More Indians start car shopping online, pushing automakers and dealers to respond quickly, train staff, and use AI to turn clicks into showroom visits.
Finance Minister Nirmala Sitharaman on Wednesday asked fintech startups to come out with solutions to deal with the rising incidence of digital arrests, cheating by fly-by-night operators, and other kinds of cyber frauds. Speaking at the Digital Payments Awards 2025 ceremony here, the minister credited fintechs with helping speed up financial inclusion and taking the payment system to even the far-flung areas of the country.
Call centres, once the engine room of India's BPO exports, are evolving too. Depending on the complexity, 30 to 50 per cent of voice and chat volumes are now handled by conversational AI.
The Indian insurance industry is set to focus on customer-centric technological adoption and expansion into rural areas to drive growth in 2025.
Sanjiv Puri, chairman and managing director of ITC, is looking to expand the conglomerate's play outside India by taking "strategic positions" in markets close to home in the non-cigarette fast-moving consumer goods (FMCG) and hospitality businesses. In a recent conversation with Business Standard, Puri revealed that ITC is setting sights beyond India's borders. "We already export to 100-odd countries. We want to scale that up and take some strategic positions in markets close to us," he said.
The exhibition of artefacts -- in physical and digital form -- has been set up on the same floor where the leaders' meetings took place.
Prints in silk, handmade shibori, hints of denim, uneven hems, 3D florals...Anamika Khanna's collection had casual, fun outfits for your everyday wardrobe.
What's it like to present a show at a phygital fashion week? Rajesh Karkera/Rediff.com finds out from designer Anamika Khanna.
'As part of our D33 strategy, the plan is to establish 30 unicorns in Dubai within the next 10 years.'
What to expect at the Fashion Design Council of India x Lakme Fashion Week
The exhibition of artefacts -- in physical and digital formats -- will be done on the same floor level where the leaders' meetings will take place, and they will walk through this 'cultural corridor' while moving into and out of the summit room, official sources said.
The social media account of Paris Fashion Week added that it will 'comply with the recommendations of the authorities' on the coronavirus pandemic.
'Rahul Vijay wants me to be authentic because, then, there's no burden of pretending to be someone. There's no facade. I'm thankful to him for that.'
Reliance Brands Ltd (RBL) will pick a 40 per cent minority stake in renowned fashion designer Manish Malhotra's MM Styles Pvt Ltd, for an undisclosed sum, the two companies said on Friday. This is the first external investment for the brand, which had so far been privately held by the designer. The strategic partnership is aimed at accelerating the 16-year-old couture house's growth plans in India and across the globe, they said in a joint statement.
As employers eye quality talent, employees will enjoy an upper hand in demanding high pay, better benefits, remote work options and other perks, predicts Navneet Singh, CEO, Avsar, a talent management firm.
Take the poll given below and tell us who gets your vote.
The curtain rises on the FDCI X Lakme Fashion Week 2021 with Anamika Khanna's gorgeous collection.
The retail industry's business is on the brink of full recovery as it achieved 93 per cent of the pre-COVID sales in February, according to a report. Segments such as consumer durables and quick service restaurants (QSR) have shown positive growth of 15 per cent and 18 per cent respectively in February 2021, the report from the Retailers Association of India (RAI) said. "The quantum of de-growth in retail sales has reduced as most segments in retail have started to show significant improvement," it said. Categories like footwear, beauty, wellness and personal care, sports goods and food and grocery are showing steady month-on-month recovery.
Oil-to-telecom conglomerate Reliance Industries (RIL) has emerged as the country's largest wealth creator, adding a staggering Rs 9.6 trillion over the past five years, according to Motilal Oswal's 26th Annual Wealth Creation Study. In doing so, the Mukesh Ambani-led company has beaten its own record of Rs 5.6 trillion generated in 2014-19. The study covered financial year 2015-16 (FY16) to FY21 and ranks the top 100 companies in descending order of absolute wealth created, subject to the company's stock price outperforming the BSE Sensex. The firms were also ranked according to speed (price CAGR during the period).
'It says, we are not just an overseas player -- we are Kia India and here for good'
Making a debut in India with an SUV, Citroen's products in the next couple of years will clearly chart and define its destiny in what has become both a vibrant but also a daunting market for foreign entrants, says Pavan Lall.
Future group founder Kishore Biyani on Wednesday said the homegrown retail major lost nearly Rs 7,000 crore revenue in first three-four months of the Covid-19 pandemic due to closing of stores, which led him to sell his business to Reliance Industries.
'Failure is success delayed. It teaches you to be patient and persevere so that you improve.'
Lakme Absolute Grand Finale showstopper looks up to Kareena Kapoor. Here's why!
The country's largest lender State Bank of India has seen a perceptible increase in the number transactions happening at its multiple digital channels, with the percentage moving from 60 per cent in the pre-pandemic period to 67 per cent currently, chairman Dinesh Khara said. The rise in the number of digital transactions at the bank was largely driven by pick up in e-commerce during the pandemic-induced lockdown, which restricted movement, he said.
'The financial sector's performance in the first two quarters was a revelation.' 'It clearly showed the clean-up had been done in the past one-and-a-half years and that capital brought in was significantly stronger.'
'In the process, I hope that our Earth will be able to heal some more.'
Meet Ruchika Sachdeva of Bodice, who will present the Grand Finale at the FDCI x Lakme Fashion Week 2021.
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