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64% employees trust robots more than managers

Last updated on: October 20, 2019 09:58 IST

A survey conducted by Oracle and Future Workplace revealed that 82% employees think robots can do things better than their managers.

64 per cent employees trust robots than managers

Image published for representational purposes only. Photograph: Mike Blake/Reuters

According to a new research conducted by Oracle and Future Workplace, Artificial Intelligence has changed the relationship between people and technology at work.

In fact it is reshaping the role of managers with respect to hiring, retaining and developing talent.

The survey was conducted among 8,370 employees, which included managers and HR leaders across 10 countries.

When asked to compare performance of robots vis-a-vis robots, respondents claimed that AI enabled robots are more trustworthy and can work better than their managers.

Here are some interesting findings

  • AI is becoming more prominent with 50% of workers currently using some form of AI at work compared to only 32% last year. Workers in China (77%) and India (78%) have adopted AI over two times more than those in France (32%) and Japan (29%).
  • The majority (65%) of workers are optimistic, excited and grateful about having robot co-workers and nearly a quarter report having a loving and gratifying relationship with AI at work.
  • Workers in India (60%) and China (56%) are the most excited about AI, followed by the UAE (44%), Singapore (41%), Brazil (32%), Australia/New Zealand (26%), Japan (25%), US (22%), UK (20%) and France (8%).
  • 64% of people would trust a robot more than their manager and half have turned to a robot instead of their manager for advice.
  • Workers in India (89%) and China (88%) are more trusting of robots over their managers, followed by Singapore (83%), Brazil (78%), Japan (76%), UAE (74%), Australia/New Zealand (58%), US (57%), UK (54%) and France.
  • 82% of people think robots can do things better than their managers.
  • When asked what robots can do better than their managers, survey respondents said robots are better at providing unbiased information (26%), maintaining work schedules (34%), problem solving (29%) and managing a budget (26%).
  • When asked what managers can do better than robots, workers said the top three tasks were understanding their feelings (45%), coaching them (33%) and creating a work culture (29%).