Vistara airlines on Thursday assured Irfan Pathan that all corrective measures will be taken as required after the former India cricketer flagged a 'bad experience' with the airline staff at the Mumbai airport.
Pathan, who was travelling to Dubai from Mumbai with his family, was upset with the staff at the Vistara check-in counter at the Mumbai airport.
According to him, the airline was involuntarily downgrading his ticket class which was a confirmed booking, and that he was made to wait at the counter for a resolution.
"Along with me, my wife, my 8-month old infant and 5 years old child also had to go through this... The ground staff were rude giving various excuses. In fact, couple of passengers also had to go through the same experience. I don't understand why they oversold the flight and how is this even approved by the management?," he said in the tweet and sought immediate action.
In response to Pathan's tweet that was posted on Wednesday evening, Civil Aviation Minister Jyotiraditya Scindia on Thursday said, "Sorry to hear this, @IrfanPathan ! @airvistara, please examine and respond".
Vistara replied saying the airline was very concerned to hear about the experience and was investigating the incident on priority.
Vistara on Thursday took to Twitter saying the airline has made note of all the details shared by him and "shall take all corrective measures as required".
Replying to the airline, Pathan said, "Thank you for the communication."