An EY India report suggests that banks must compete on customer experience and evolve physical branches into phygital advisory hubs. The report highlights the importance of anticipating customer needs and blending digital tools with human interaction.
The Reserve Bank of India (RBI) is developing digital public infrastructure and payments intelligence platforms using artificial intelligence and application programming interfaces to improve customer experience and strengthen the payments ecosystem.
Tata Consultancy Services (TCS) and Google Cloud have inaugurated a new Gemini Experience Center (GEC) in Mexico City. This facility, the second in Latin America and ninth globally for TCS, is equipped with over 3,000 AI agents and aims to drive industry-specific AI solutions across various sectors. It will help organisations bridge the gap between AI experimentation and implementation, enhancing innovation and data-driven decision-making in the region.
Andhra Pradesh and Punjab National Bank (PNB) have signed an MoU to establish the PNB Quantum Finance Hub at Amaravati Quantum Valley. This initiative aims to foster innovation and adopt next-generation technologies like AI and Quantum Computing in the banking sector, focusing on cybersecurity, fraud detection, and customer experience.
Samsung Electronics has launched its new Galaxy Z8 series, featuring the Z Fold8 Ultra, Z Fold8, and Z Flip8. These foldable smartphones are thinner, lighter, and boast larger displays, AI capabilities, and enhanced durability through new Flex Titanium technology. Indian customers can pre-order the devices soon.
State Bank of India (SBI) is extensively using artificial intelligence to underwrite nearly Rs 1 lakh crore in MSME loans and automate the processing of cheques up to Rs 10,000. This AI adoption aims to enhance efficiency, free up employee bandwidth, and improve customer service across various banking functions.
Keeping KYC information accurate and current should, therefore, be seen not merely as meeting a regulatory requirement, but as an important part of safeguarding one's own financial identity and safety, explains RBI Deputy Governor J Swaminathan.
Air India Group anticipates the delivery of 50-60 new aircraft within the next 18 months, with its ambitious transformation programme progressing despite global challenges like supply chain issues and geopolitical tensions, according to Chief Commercial Officer Nipun Aggarwal.
Willie Walsh, former IATA Director General and CEO of British Airways, has officially taken charge as the CEO of IndiGo, India's largest airline, with a mandate to drive global expansion and operational excellence.
The launch also marks the debut of HPCL's newly launched HP Navya, its next-generation 10 kg composite LPG cylinder, on Instamart.
Tata Consultancy Services (TCS) has announced a global partnership with AI major Anthropic to help enterprises accelerate their adoption of artificial intelligence, including equipping 50,000 TCS employees with Anthropic's Claude AI models.
BMW India CFO Carsten Lammers has expressed surprise at the extensive scale and prolonged duration of tax and Customs litigation in India, advocating for faster dispute resolution and simpler procedures to ensure business stability.
Beauty and lifestyle retailer Nykaa has announced a multi-year collaboration with OpenAI to integrate AI-driven shopping experiences through ChatGPT. This partnership will allow users to receive conversational recommendations for beauty and fashion products, with Nykaa fulfilling these queries. Additionally, OpenAI's technologies will be deployed across Nykaa's internal operations to boost productivity.
Himachal Pradesh Chief Minister Sukhvinder Singh Sukhu congratulated the State Cooperative Bank on successfully migrating its core banking system to the 'Finacle 10.2.25' platform. This upgrade aims to provide faster, more transparent, and secure financial services, enhancing customer experience and operational efficiency across its 262 branches.
Highly capable professionals frequently lose out to candidates with similar qualifications simply because their applications are better structured, more relevant, and easier for both AI and recruiters to interpret, says Chetan Mangalwedhe, founder of TalentiFi-X.
'GenZ today is close to 45 to 50 per cent of the overall shopping journeys in the country. They are also very content-first in terms of entertainment or otherwise, general gratification of content and discovery.'
Mobile payments pioneer Paytm reported significant growth in its UPI payments business for Q1 FY27, driven by app simplification, AI investments, and a focus on attracting Gen Z customers. The company saw a 45% year-on-year increase in Consumer UPI Gross Transaction Value and a rise of 60 lakh in Monthly Transacting Users, outpacing the industry. Paytm's strategy prioritises customer retention and product innovation, leading to a profitable quarter with strong revenue and EBITDA growth, further supported by AI-led operational efficiencies and an India-focused language model.
IndiGo Managing Director Rahul Bhatia has stated that the airline has 'taken all the necessary steps' to learn from the operational disruption faced in December last year, while outlining a long-term vision focused on customer trust, international expansion, and establishing India as a global aviation hub.
Protect your vehicle from the unpredictable monsoon season by understanding essential motor insurance add-ons like Engine Protect and Zero Depreciation, crucial for covering damages from floods, waterlogging, and preventing costly out-of-pocket expenses.
At sunset, in Vashi, New Bombay, a modest roadside stall, near the entrance of General Arun Kumar Vaidya Kala Kendra, quietly draws a steady stream of endless customers -- office-goers, students, families and regulars.
Air India has announced the appointment of Tewolde Gebremariam, former CEO of Ethiopian Airlines Group, as its new Managing Director and Chief Executive Officer, replacing Campbell Wilson. This strategic appointment comes as the airline navigates expansion amidst significant challenges.
LIC is the only brand in the Brand Finance India 100 2026 report that has a top five rank in both brand value and brand strength.
Bharti Airtel is strategically shifting its focus towards data centres, cloud services, and financial services as key drivers for its next phase of growth, leveraging significant past investments in digital infrastructure, as outlined by Chairman Sunil Mittal in the company's Annual Report for 2025-26.
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Mahindra Racing has reaffirmed its long-term commitment to Formula E, extending its participation until at least the Gen4 era in 2030, despite other major manufacturers exiting the championship. CEO Frederic Bertrand highlights this as a continuation of Mahindra's strategy to use electric racing as a technology laboratory, focusing on software, hardware, and human capital development that feeds into its wider automotive business and showcases Indian manufacturing prowess on a global stage.
Mahindra Racing has reaffirmed its long-term commitment to Formula E, extending its participation until at least the Gen4 era in 2030, despite other major manufacturers exiting the championship. CEO Frederic Bertrand highlights this as a continuation of Mahindra's strategy to use electric racing as a technology laboratory, focusing on software, hardware, and human capital development that feeds into its wider automotive business and showcases Indian manufacturing prowess on a global stage.
Mercedes-Benz India plans to continue introducing hybrid vehicles, including the new AMG E 53 plug-in hybrid EV, to meet consumer demand, viewing hybrids as a crucial bridge to full electrification despite the absence of supportive government policies.
State Bank of India has launched a suite of AI-powered digital innovations on its YONO platform, enhancing both retail and business banking services. These new features include a 3-in-1 digital onboarding process, a sustainability tracker, integrated trade finance, and an AI virtual assistant, aiming to provide intelligent and future-ready banking experiences for its 53 crore customers.
Infosys, India's second-largest IT services firm, has appointed company veteran Ashiss Kumar Dash as CEO designate, with the leadership transition scheduled for April 1, 2027, after current CEO Salil Parekh completes his second term.
Shiprocket plans to allocate a significant portion of its IPO proceeds towards artificial intelligence (AI), aiming to evolve its e-commerce enablement platform into a comprehensive operating system for merchants, enabling conversational commands and reducing manual tasks.
A new report reveals a significant shift in India's AI hiring landscape, moving from experimental roles to those focused on deployment, integration, and scaling of AI solutions. Employers, including GCCs, IT services, and enterprises, are increasingly seeking professionals who can implement AI across core business operations, leading to a demand for core AI roles that currently outstrips the available supply.
Popular monsoon destinations include Kerala, Goa, Wayanad, Munnar, Mussoorie, Nainital, Bali, Thailand and the Maldives.
Non-resident Indians (NRIs) in the Gulf region are increasingly purchasing term life insurance policies from India, driven by geopolitical uncertainties in West Asia and the significant cost advantages offered by Indian products, with the GCC region now contributing over half of the total NRI demand.
SBI Funds Management Ltd. is set to list on stock exchanges next week following its Rs 11,692 crore Initial Public Offering (IPO), which involves an Offer for Sale (OFS) of a 10 per cent stake by SBI and Amundi.
The Indian government has defended its E20 ethanol blending programme, stating that extensive testing and field experience show no evidence of abnormal engine wear, corrosion, or reduced vehicle life, despite a potential 2-6% reduction in fuel economy.
FedEx and ServiceNow have expanded their collaboration to develop an AI-powered supply chain solution aimed at optimising workflows and enhancing customer experiences. The partnership was announced at the Knowledge 2026 AI conference in Las Vegas.
Why the industry's public position changed is difficult to say. What the developments did establish, though, is that ethanol-blended petrol has become one of the country's most politically and commercially sensitive policy issues.
Tata Sons Chairman N Chandrasekaran addressed Air India employees, acknowledging the airline's challenging phase while reaffirming the Tata Group's commitment to its long-term transformation, focusing on service quality, safety, and operational improvements.
Larsen & Toubro (L&T) reported a 14 per cent year-on-year increase in Q1 FY27 profit attributable to owners, reaching Rs 3,926 crore, surpassing analyst estimates, despite facing significant supply-chain disruptions in West Asia.
The Reserve Bank of India's Financial Stability Report indicates that the interim peace deal between the US and Iran has favourably shifted the balance of risks, reducing headwinds from the West Asia conflict. However, it cautions that exchange rate volatility could increase if crude oil prices spike due to delayed normalisation of supply chain disruptions.
