'There is a shift in what customers are thinking about in the long term and better planned structures are going to emerge as winners.'
French information technology (IT) and consulting services major Capgemini on Monday said it would acquire Mumbai-headquartered WNS for $3.3 billion in cash. This could be one of the largest merger & acquisition deals in the IT services and business process management sector.
Call centres, once the engine room of India's BPO exports, are evolving too. Depending on the complexity, 30 to 50 per cent of voice and chat volumes are now handled by conversational AI.
Indian IT major Wipro on Saturday announced the resignation of its CEO Thierry Delaporte and named Srinivas Pallia as the new chief executive officer effective immediately. Wipro's Board noted the resignation of Delaporte with effect from April 6, 2024, the company said in a BSE filing, and added he will be relieved from the employment of the company with effect from the close of business hours on May 31, 2024.
Information technology, consulting and business process services company, Wipro on Thursday announced that it has signed an agreement to acquire Ampion, an Australia-based provider of cyber security, DevOps and quality engineering services. "Ampion has a successful track record and enjoys immense credibility with leading enterprises in the region, a collaborative work culture, and significant local subject matter expertise. "We see Ampion as a complementary force that will help us expand our footprint and accelerate our journey in the Asia Pacific region," CEO APMEA, Wipro, N S Bala said. Wipro's new operating model emphasises strategic investments in focus geographies, proximity to customers, agility, scale and localisation, the Bengaluru-headquartered company said in a statement.
A chess buff, Neemuchwala enjoys volunteering, travelling, Indian music, reading fiction, and golf.
Wipro said on Thursday that Azim Premji's son Rishad, chief strategy officer and member of the board, will take over as the executive chairman. Azim Premji, however, will continue to serve on the board as non-executive director and founder chairman.
The facility will extend the firm's Latin American presence. Genpact will provide services to GE Money from this facility. The facility was officially opened in July by GE Money and BAC/Credomatic. The centre will initially accommodate more than 700 professionals and has the capacity to grow to approximately 2,000.
Wipro hires former TCS veteran as Group Prez & COO.
HDFC and Barclays Bank on Monday announced they will exit their joint venture Intelenet Global Services by selling stakes to SKR BPO Services, co-owned by Blackstone GVP Capital and Intelenet management, for an undisclosed amount.
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Currently, the Shannon Development Centre employs over 200 professionals, delivering IT and business process services' offerings to marquee retail banking and insurance customers across Ireland and the UK.
Electronic Data Systems, a global services provider company, has set up its business process services centre in Mumbai with an initial capital investment of $12 million even as the entity plans to triple its Indian workforce.
'Abid Neemuchwala has demonstrated a deep understanding of technology, business vision, sound judgment, and an innate ability to bring people together.'
Appointing Neemuchwala is seen as a big shift for Wipro.
Minacs will be integrated it into SYNNEX's BPO business, Concentrix.
The company expects around $40 million annualised revenue from the acquisition but declines to share financial details of the deal.
Neemuchwala will be a big asset when it comes to setting things right.
"Protectionism is not new. The attention that is given is because there is a political and emotional element to it." TCS COO N G Subramaniam on why his company is optimistic despite global headwinds.
Deal to bolster firm's position in healthcare IT.
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