Neeraj Bhargava, CEO of Mumbai-based business process outsourcing (BPO firm) WNS Global Services, and his team have voluntarily decided to forfeit their bonuses if they are not successful in getting the attrition rates below 30 per cent. This is probably the first such move of its kind in the industry in which attrition has become a critical issue. WNS has over 15,000 employees, and its current attrition rate stands at 43 per cent.
There have been numerous instances where employees were asked to leave when the information they have shared with the prospective employer has been found to be fraudulent. Background checks are getting more common as companies look to protect their interests and their clients' interests. So, watch what you claim on your CV.
The success of IT highlights the importance of opening up and integrating our economy with the world economy.
Bharti Airtel is understood to have entered into an agreement with IBM for managing its IT and network-related services.
Asia-Pacific has been the only region to show growth in the business process outsourcing (BPO) market in the first half of 2007.
FirstSource is also rumoured to be in the race to acquire Citi's BPO unit after the first round of bidding.
Outsourcers will not migrate to China because of the sheer talent and English language proficiency in India, says Arun Seth, chairman, British Telecom India.
Paris-based IT major Capgemini is scouting for three more acquisitions amounting to over $1 billion (around Rs 4,300 crore or Rs 43 billion). It is looking at the business process outsourcing (BPO), product engineering and local consulting space.
Following stringent cost-cutting measures by business process outsourcing units and IT firms across the country, the business of call centre cab owners has dwindled by anywhere between 5 and 40 per cent.
Chandrashekar Kakal was operational head of the India business unit.
We are now looking at getting offshore development capabilities and working with Minacs to provide an IT-blended solutions for the banking, financial services and insurance segment
Oak Hill Capital Partners, a US-based private equity firm, is understood to be working towards merging its two BPO portfolio companies, Genpact and Vertex Data Systems.
Infosys BPO (formerly Progeon) and media company TV18 have entered into a strategic alliance to launch Source18, a media process outsourcing company that will offer a range of services to media and entertainment companies globally.
A Nasscom report estimates that the outsourcing industry will face a shortage of 262,000 professionals by 2012.
Nipuna Services, Satyam Computer's BPO subsidiary, today signed a $25-million
Infosys Technologies is planning to invest about Rs 400 crore
BPO murder: CM asks police to step up vigil
Prime Minister Manmohan Singh will raise with President Barack Obama next month concerns over the recent decisions by the United States on visa rules and outsourcing amid hopes that these would not affect the rapidly growing bilateral ties.
Wipro BPO Solutions Ltd is looking for Technical Support Associates and Customer Care Associates.
BPOs provide some serious career options and a competitive edge to your career.
Software major Infosys Technologies on Thursday said it has reached an agreement with Citicorp International Finance Corporation to acquire the latter's stake in its BPO arm Progeon Ltd for $115.13 million (nearly Rs 518 crore) in cash.
Accenture, one of the leaders in global management consulting, technology services and outsourcing company, on Wednesday launched a training academy, in collaboration with Xavier Labour Relations Institute, Jamshedpur.
The Centre stressed that the next three weeks will be critical for the country reeling from the worst health crisis as it announced a series of measures to shore up medical infrastructure and supplies and scale up vaccination.
Ontrack Systems Ltd is planning to acquire business process outsourcing units in the UK and Holland for Rs 20 crore (Rs 200 million) and would raise funds overseas to finance the acquisition.
A shortage of skilled workers will be staring the Indian industry, particularly the BPO sector, in the face in the next decade or so, a Nasscom-McKinsey report has cautioned.
Wipro BPO is looking for Technical Support Associates and Customer Care Associates.
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