The seventh annual Nasscom ITES-BPO strategy summit commences in Bangalore on Tuesday.
This is what BPO training expert Nasha Fitter told Get Ahead readers in a recent chat.
The largest subsidiary of India's second largest IT services company reported a 400-basis points improvement in operating margins, to 22 per cent in 2011-12.
The survey conducted by Dataquest, India's leading IT magazine, consists of two parts: HR round and employee satisfaction.
Wipro BPO is looking for Technical Support and Customer Care Associates.
Last week Vineet Nayyar, the CEO of Satyam's new owner Tech Mahindra, had said Satyam has an excess staff of 10,000.
Mainstream Consulting is looking for professionals for international call centres and semi-technical and financial BPO processes.
India, China and Malaysia continue to lead with a unique combination of high people skills, favorable business environment and low cost, according to global management consulting firm A.T. Kearney's Global Services Location Index (GSLI).
Wipro BPO is looking for Technical Support and Customer Care Associates.
Daksh eServices is the fastest growing business process outsourcing services provider in India, was adjudged the most satisfying employer in the BPO sector.
According to the author, the rationale behind job-switching is that a year or so at the mid-managerial level in some large BPO is supposed to be a ticket to the senior management level somewhere else in the industry.
Wipro said on Monday that offers made by it to some of the campus recruits to join the company's BPO division is optional and in no way intended to pressure them to join the outsourcing section.
White-collar hiring witnessed an 8.6 per cent annual decline in September, following a negative trend in sectors including IT, BPO or ITES and FMCG, a report said on Monday. On a month-on-month basis, however, there has been a growth of almost 6 per cent in job postings. In September, there were 2,835 white-collar job postings, down by 8.6 per cent compared to the same month last year when 3,103 jobs were posted, according to Naukri.com's monthly 'Naukri JobSpeak Index'.
BPO training expert Nasha Fitter answers your queries.
Essar group-owned Aegis BPO on Monday said it will acquire Philippines-based BPO, PeopleSupport, for $250 million (around Rs 1,050 crore) in an all-cash deal.
Infosys, India's second largest information technology (IT) services company, is likely to book an impact of less than $1 million (Rs 6 crore) due to the financial irregularities in the accounts of its business process outsourcing (BPO) arm, which led to the dismissal of the unit's chief financial officer, Abraham Mathews earlier this week.
India's Business Process Outsourcing (BPO) sector is facing stiff competition from the likes of Mexico, Malaysia, Philippines, China, Canada and Ireland that are posing a grave threat to the growth of India's BPO sector, said the Associated Chamber of Commerce and Industry of India.
Global Vantedge, a US-headquartered BPO, is looking for Executive - Operations.
Wipro Spectramind is hiring technical support and customer care associates for its BPO division.
The way BPO was conceived has undergone a huge change. Clients are looking more for innovation than just cost arbitrage; they look for more value and want to outsource all functions not core to them.
In an online chat with Get Ahead readers on September 2 Sunder Ramachandran, Senior Manager -- Learning & Development with 24/7 Customer, discussed tips on how to crack non-voice BPO interviews. Here is the unedited excerpt.
Get Ahead reader Shafi is a graduate wants to know how to answer a popularly asked BPO job interview question.
Unfazed by IT industry body Nasscom's attack for his comments on the health of BPO workers, Union Health Minister Anbumani Ramadoss on Friday said his ministry is planning to come out with guidelines for people working in the BPO and IT industry.
Three GA readers share what it's liek to work in a BPO concern.
Infosys BPO, which was in the news till recently for high attrition rates, is planning to organise many such events to get its employees involved with the organisation.
HOV Services pays Rs 660 crore for US firm.
Quattro is the first BPO to have secured permission for this model from DoT. "This is a provisional permission. Once the company is able to meet all our security concerns, we will grant them a license," confirmed a senior DoT official on condition of anonymity.
'We treat attrition as a business problem, not just an HR problem,' says Amitabh Chaudhary, Infosys BPO CEO.
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