Companies such as IBM Daksh, Aegis, MphasiS, Intelenet, HTMT Global, Sitel India are also increasing their domestic focus.
"We plan to hire 2,000 people in the next four-five months or by the end of this fiscal. Currently we are 16,000 people in India."
Infosys BPO, the business process outsourcing subsidiary of the information technology giant, has signed an agreement to acquire all the share capital in Portland Group, an Australian company, for A$34 million (Rs 180 crore).
Does a career in imparting new skills interest you? Look no further than in the BPO industry.
At present, at least, five over $500-million deals are being discussed for potential acquisition.
Infosys is an ethical company with solid processes that respects its customers and this is not going to affect their business, he added.
HCL BPO, the business process outsourcing arm of HCL Technologies, is scouting for acquisitions in the media, publishing and entertainment (MPE) segment to enable it to grow its pre-press, ad production and editorial services to print, online and other mediums.
The left-front-ruled West Bengal government may be pulling up its socks to woo IT and BPO companies to the state, but the left trade unions have raised their banner against the alleged violation of worker's rights in the sector.
BPO Placement agencies invite applications for Customer Care Executives and Technical Support Executives.
Infosys BPO Ltd, the business process outsourcing operation of Infosys Technologies, is looking at raising its headcount in the Americas through inorganic growth. The company is understood to be scouting for a strategic acquisition in the $40-60 million range either in Canada or the US, according to industry sources.
Genpact on Monday said it has been ranked second in the 'Best Performing BPO' and 'Leaders in Human Capital Development' categories in the Global Services 100 survey conducted by neoIT and Global Services magazine.
This year, the date falls on a Sunday, which is a holiday for most companies. But it has not deterred BPO firms from celebrating in advance.
HR BPO comes to about 33 per cent of the outsourcing pie. India has immense potential as more than 80 per cent of Fortune 1000 companies will discuss offshore BPO as a way to cut costs and increase productivity, says an expert.
Despite its BPO edge of skilled manpower and low labour cost, India's 'Advantage BPO' position may not be sustainable in the long run as nations like China, the Philippines and Mexico are fast catching up, a ASSOCHAM-IDC survey says.
Nasscom plans to introduce by this year-end a common certification in terms of skills and knowledge, that matches industry requirement.
The red brigade's call for forming trade unions for BPO employees was cold-shouldered by the $5.2 billion outsourcing industry, even as a research firm welcomed it.
Careers360 speaks to a few industry leaders about what it take to make it big in the BPO, LPO, KPO field.
Indian IT-BPO firms have stepped up investments by around 30-70 per cent on training and education of employees despite the economic slowdown.
Daksh, IBM's BPO arm, is looking for Customer Care Specialists (tech/ semi-tech and customer service) and Assistant Managers (operations-voice).
Infosys BPO is planning on closing 3 deals to the tune of Rs 600 crores in the next 3-6 months.
The government said on Wednesday that it will soon bring in amendments in the existing legislations dealing with the business process outsourcing industry to inspire confidence among investors and silence the detractors.
Global corporations which offshore IT and BPO work to countries like India not just looking at short-term gains, but on how outsourcing gives returns over a 10-year period, an IT industry official said.
Take the Rediff Biz Quiz and find out how much you know about India and its BPO companies.
The Philippines has become the BPO capital of the world, overtaking India as the number one player in the global business outsourcing market.
Allaying any apprehension on the US moves to curb BPO to India, the government on Monday told the Rajya Sabha that it would have a limited effect and BPO volumes to India were slated to touch $3.6 billion in value terms during 2004.
Skilled youngsters must not rust away their knowledge and spend their energies in an industry, like BPO, that holds no promise of a future, says Ranjan Nambiar.
The Thapar Group of companies has forged a 70:30 joint venture with Option Care Inc, a leading US based healthcare service provider.
"Levi & Korsinsky usually investigates a deal when any of the clients complain about chances of fraud in the transaction. In Aegis's acquisition of PeopleSupport, we received a complaint from a client who is a shareholder of PeopleSupport. After our investigation, if we find any fraud, we will take up the issue before the court. At this point of time, we can not disclose the name of the client," said Juan E Monteverde, associate, Levi & Korsinsky.
GA readers shares their BPO experiences, what they've learned and how to cope with the night shift.
India has been named as the top country for delivery of offshore Business Process Outsourcing services among large companies.
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