Call centres, once the engine room of India's BPO exports, are evolving too. Depending on the complexity, 30 to 50 per cent of voice and chat volumes are now handled by conversational AI.
While TCS cited evolving business needs and future readiness as reasons, industry experts say the action is a cost-cutting measure aimed at improving operating margins that have remained below the firm's aspirational range despite multiple efforts.
French information technology (IT) and consulting services major Capgemini on Monday said it would acquire Mumbai-headquartered WNS for $3.3 billion in cash. This could be one of the largest merger & acquisition deals in the IT services and business process management sector.
The eight-month intensive programme is designed to help professionals develop comprehensive expertise across both data science and decision science, said IIT-Delhi.
As many as 94 per cent of travel and tourism industry leaders consider AI to be critical to their business.
India's largest IT services company TCS believes that generative artificial intelligence (AI) is not just another tech cycle but a "civilisational shift" which will positively benefit every industry.
'We also realised that locking customers to our Cloud was not fair to them.'
'This means that there will be more than 1,000 tech talent in India over the next 12-18 months.'
Satyajit Ray anticipated the issues we are only now starting to raise, long before large language models, AI chatbots, predictive algorithms, and autonomous systems began to control every bit of our lifestyles, notes Atanu Biswas.
While advancements in biotechnology hold immense promise for health and innovation, they also come with significant risks if misused.
'If you really love your work and are good at it, it does not matter what is work and life.'
IT services firm Wipro's revenue is likely to increase by about 4.5 per cent in FY26, mainly driven by favourable sectoral trends and recovery in discretionary customer spending, according to global rating agency Fitch.
The outage raised broader concerns about the dependency on a few large tech companies controlling critical platforms.
'The use of AI, especially genAI is only going to get worse, especially in an enterprise ecosystem.'
Some major contracts coming up for renewal include TCS' deals with Star Alliance, a consortium of airlines based in Germany, and Nielsen; Infosys' deals with GE Appliances and Daimler; HCLTech's with UK-based life insurer Chesnara; Wipro's with German electric utility company E.ON and Petrobras of Brazil; and Tech Mahindra's with Circle Health.
Employers in India are planning to outpace global adoption in certain future technologies as companies operating in the country are heavily investing in technologies like artificial intelligence (AI), energy technologies, robotics, and autonomous systems, said the World Economic Forum (WEF) in its latest "Future of Jobs" report released on Wednesday. The report, released days before the WEF annual meeting in Davos from January 20-25, notes that 35 per cent employers in India think that adopting semiconductors and computing technologies (compared to 20 per cent globally) will transform their operations while 21 per cent employers think that adopting quantum and encryption technologies (compared to 12 per cent globally) will also transform their operations.
'Our vision is to become a GenAI managed services provider.'
Entry level engineers for these roles can be paid between Rs 4 lakh to Rs 8 lakh annually, which can go beyond Rs 30 lakhs for people with more than eight years of experience.
The top three Indian IT firms -- Tata Consultancy Services (TCS), Infosys and Wipro -- collectively trained over 775,000 employees in generative AI (GenAI) capability by the end of 2023-24, according to an analysis of GenAI-trained workforce of leading companies in India in this sector. This number is significantly higher that the projection made by the IT industry body Nasscom in its Strategic Review of 2023, released in February this year. It said in 2023-2024, over 650,000 employees across the IT industry received training in Gen AI skills.
In previews of Q2FY25 and beyond, industry analysts are expecting a turnaround for IT services. High teens earnings per share or EPS growth is expected for the next two-three financial years. The hopes are backed by deal wins of above $100 billion as at Q1FY25, up 16.6 per cent year-on-year ( Y-o-Y).
Skills like social media, e-mail marketing, SEO (search engine optimisation) and PPC (pay per click) will be essential in 2025, says Sachin Alug, CEO, NLB Services.
The government is expected to outline a policy framework for artificial intelligence (AI) at the annual India Mobile Congress (IMC) 2024, beginning Tuesday, officials said. Apart from industry participation, the four-day event will feature booths from over 15 ministries showcasing how AI is being integrated into their departments.
Management commentary on demand environment, and forward guidance will be in focus when Indian IT services players declare their September quarter results for financial year 2024-25 (Q2FY25). The industry is exepected to have continued on the path of recovery in Q2, similar to the preceding quarter, rather than sprint towards growth. The top four firms likely grew between 0 per cent and 4 per cent year-on-year (Y-o-Y), according to consensus estimates.
India has secured the second position, contributing 36 per cent of the total brand value, a significant achievement fuelled by a 14 per cent increase in brand value, according to Brand Finance 2025 ranking. India follows the US, which maintains its dominant position in IT services brand value, holding 40 per cent of the total brand value.
This year will be the one when GenAI becomes a part of the daily lives of people around the world.
'We are looking at the next target which is to be a $1 billion ARR firm in the next 4-5 years.'
The mother of Suchir Balaji, a 26-year-old former OpenAI researcher who was found dead after accusing the company of violating copyright laws, alleged that her son was 'murdered' and demanded an Federal Bureau of Investigation (FBI) probe into the matter.
LTIMindtree's (LTIM's) December quarter revenue, at $1.139 billion, was up 1.8 per cent quarter-on-quarter (Q-o-Q) (5.6 per cent year-on-year or Y-o-Y) in constant currency (CC) terms, marginally ahead of expectations.
The Indian IT services industry is expected to clock revenue growth in the mid-single digit for the financial year 2024-2025 (FY25), according to a report by Icra for the year.
'Our growth in banking, financial services, and insurance (BFSI) is a prime example.'
IT services company HCLTech on Friday posted a 20.4 per cent rise in consolidated net profit to Rs 4,257 crore for the June-ended quarter and gave a revenue growth guidance of 3-5 per cent for FY25 on GenAI diversification and strong operational execution. For the fiscal's first quarter ended June 2024 (Q1 FY25), the revenue came in at Rs 28,057 crore, 6.6 per cent more than in the year-ago period. Seen sequentially, it was 1.6 per cent lower than the March quarter.
'Son believes India has a significant opportunity in chip design, especially in creating IP that will be uniquely Indian.'
'We are sure FY25 is going to be better...But to call out that all problems are behind us is a bit early.' 'The underlying business sentiment has not changed significantly.'
Among the 44 per cent of Indian students who have used Gen AI in their studies, 60 per cent say it helps them learn faster, 55 per cent say it allows them more creative use of learning, while 51 per cent say it frees up their time.
Generative artificial intelligence (AI), climate tech and fintech sectors will be the hot areas for venture capitalists and founders in the next year, according to the prediction by Prashanth Prakash, founding partner of the global venture capital firm Accel Partners in India and the chairperson of Karnataka Startup Vision Group. Prakash said that about $25 billion has been invested into building Gen AI globally. But a lot of that capital has not yet come to India, opening up huge opportunities for startups in the country.
'We do not see people getting reduced, but because of automation, we will do more work.'
A bulk of the Paris-headquartered IT major Capgemini's proposed euro 2 billion investment over three years in artificial intelligence (AI) is coming to India, a top official of the company said here on Wednesday. The three areas where the European tech major is investing are talent acquisitions, talent reskilling and for partnerships and creating a centre of excellence (CoE). "We have announced we will be training 100,000 people by the first half of 2024.
India is among the fastest-growing markets for Google in the cloud services segment, a senior executive has said, adding that the tech giant is looking to partner companies in their business transformation through its offerings. Google Cloud India is seeing an "increased adoption" of its offerings across segments from the public sector to small and medium businesses and from startups and digital-native companies, Google Cloud India vice president and country managing director Bikram Singh Bedi told PTI.
'We added a significant number of freshers in Q1. You will see a good number of hiring in Q2 as well.'
As many as 86 per cent of senior business executives have deployed artificial intelligence (AI) to enhance revenue streams or create new ones, said a report by Tata Consultancy Services (TCS) on Wednesday. As many as 69 per cent of businesses are more focused on using AI for innovation and increasing revenue than on improving productivity and optimising cost, said the 'TCS AI for Business Study'.
© 2026 Rediff.com - Investor Information - Advertise with us - Disclaimer - Privacy Policy - Sitemap - Feedback - About us - Terms of use - Grievances