Sweeping reforms mooted; feedback open till Aug 27.
The Indian consumer has matured since the last dot com burst and now we take great customer service as a given. On a typical group-buying website, what we are getting are deals and discounts; there is no guarantee of great customer service.
India skipper Virat Kohli, on Friday, suggested country's athletes to have a firm belief in their dreams and work tirelessly to achieve those.
According to data from company sources, the Life Insurance Corporation of India (LIC) still remains the benchmark when it comes to settling death claims. However, major private players are also fast catching up.
Eyeing opportunities in the fast growing Indian telecom sector, Chinese vendor Huawei on Tuesday announced an investment of $2 billion (about Rs 9,000 crore) in the next five years to set up an R&D centre, local manufacturing and other activities.
It all began as one of its customers did not want a Muslim representative to resolve a problem. Rather, the customer wanted a Hindu representative to resolve the issue.
The Damodaran committee appointed by the Reserve Bank of India (RBI) to revisit the issue of banks' customer services is likely to recommend capping on service charges to small borrowers or vulnerable sections of society.
The loss followed a massive fraud allegedly committed by Shivaraj Puri, a relationship manager at the bank's Gurgaon branch.
Leyland expects the digital drive to help tap its in-house strength as well as segments such as passenger cars and two-wheelers.
A committee headed by Sam Pitroda, advisor to the Prime Minister, has suggested that state-run telecom major Bharat Sanchar Nigam Ltd should retire or transfer about 100,000 of its employees through measures such as a voluntary retirement scheme. This is a third of BSNL's total employee strength, of 300,000 across the country.To improve organisational performance and employee productivity substantially, BSNL should induct young talent in all spaces.
After pioneering per-second billing for mobile telephone calls, Tata Teleservices, which offers both GSM and CDMA services, has again unleashed an interesting initiative. It says its subscribers would be compensated if the company failed to meet pre-determined levels of service standards.The new 'Customer Service Charter' for its Tata Indicom users would include five customer commitments such as bill disputes, call drop and handset replacement, among others.
Keen to extend a warm welcome to millions of tourists during the 2012 Olympics in London, Britain's national tourism agency has put together a list of cultural 'dos' and 'don'ts', including the advise to avoid physical contact with visitors from India.
The ultimate guide to make 'customer loyalty' the game changer for your brand!
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IndiGo, which has about 550 flights a day, has increased the number of daily flights from Delhi to Hyderabad and Chennai to seven.
Corporate grooming, etiquette, fine dining and wine appreciation workshop.
Global transport solutions provider, Bombardier Aerospace, expects to sell around 250 business jets to India over the next 10-years, a top company official said.
To attain new customers and retain the older ones, good customer service cannot be ignored as a majority (82 per cent) of Indian consumers value it the most while making a purchase.
The plethora of new pricing schemes from telecom companies, like 'one paisa per second' billing, has squeezed the margins of their business process outsourcing partners.
Travelling has become a hassle-free and safe experience in India thanks to radio cabs.
ICICI Lombard General Insurance on Thursday said it has started offering zero depreciation add-on cover and consumable items add-on cover for motor insurance products.
Faced with a rising number of customer complaints on excessive charges, the Reserve Bank of India has asked the Indian Banks' Association to come up with guidelines on what the reasonable charges should be.
The Central Bureau of Invesigation on Monday approached the Rajya Sabha secretariat seeking documents related to fake travel bills allegedly submitted by a Janata Dal-United MP against whom a case has been registered for making such claims.
The average listed company has to comply with several laws as it goes about conducting its business. Of these, there are three pieces of legislation that arguably have the most impact on its business.
Given that medical inflation is estimated at 15% to 20%, a no-claim bonus can provide added benefit
Before blaming offshoring for every ill, there are three critical and often overlooked factors that will determine the success of the project. These factors -- visibility, risk mitigation, and governance and compliance -- are ultimately in the hands of the client and addressing them "at home" can dramatically alter the outcome of an outsourced software development project.
Unlike many peers in the VC space, LSE grad Juneja doesn't have an entrepreneurial background but is said to be strong in finance skills
It currently has invested in 35 locations, some of which border on a luxury level format and are large at 2,500 square feet.
A Jet Airways customer service assistant told PTI that the suspension had been ordered in view of poor passenger booking.
Not being able to predict how their boss is going to act towards them has a detrimental effect on the productivity of workers, researchers said.
Seeks to cut biz costs by 10% for sellers across 24 verticals, by slashing fees and delivery charges.
On NBC's hit show The Office, she's known as Kelly Kapoor, an uber-bubbly, super ditzy customer service representative, whose primary concerns are celebrity hook-ups, the color pink and snow cones. But in real life, Indian-American Mindy Kaling is one smart cookie. Her effortless comedic timing and superior writing skills (she's a writer and producer for The Office) have raised eyebrows at NBC.
According to the survey by Robert Half International and CareerBuilder, around 53 per cent of employers surveyed expect to hire full-time employees over the next 12 months, while 40 per cent would hire contract, temporary or project professionals and 39 per cent would add part-time employees.
'I wondered how one could impart training to grown men to not lie,' notes Keya Sarkar.
The company is also going in for a major facelift and as part of this ongoing effort, CCD has unveiled a new logo to represent the chain. The new change also entails CCD's all new 'smart' menu card that are designed to facilitate an interactive and enhanced customer service.
Firstsource will provide a suite of BPO services covering both voice and back-office in areas such as customer accounting, VAS provisioning, fraud and credit monitoring, the company said on Wednesday. The company will also set up centres in Vashi and Chennai for Airtel and expects to have over 1,000 employees in the first year focussed on providing services in English and eight other regional languages to Airtel's customers.
An entrepreneur must have the courage to act on great ideas and plans, says Satanik Roy.
Tata Indicom's Photon Plus broadband seems to deliver on its promise.
Demand has outstripped capacity, not enough spectrum (in the case of mobile) and maybe not enough on-ground investment to keep data speeds high and voice quality good.
It would be done on a pilot basis to reduce capital expenditure in setting up ATMs and to improve availability of ATMs to customers, minister of state for finance P K Bansal said in written reply in Lok Sabha. As per the information available on the website of the bank, SBI has over 8,500 ATMs in India, the largest network in the country.
Will be valid only for the first two months of a customer's joining
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