As for now, let's just say Air India has a long way to go before it can be the reliable, comfortable choice we all dream of. But until then, we'll just keep our expectations in check, enjoy the camaraderie of shared movies, and hope for the best, observes Abhijit J Masih who flew Air India recently to the States.
In about a fortnight, Vistara - known for its premium service - will take off on its final flight before merging into the legacy of Air India. Set for November 12, the merger has sparked discussions on how these two distinct brands will blend.
The pilot of Air India AI-915 Delhi-Dubai flight on February 27 allowed a woman friend to enter the cockpit, according to a complaint filed by a cabin crew member on the same flight.
Chandrasekaran also said that "We fell short of addressing this situation the way we should have."
'I was stunned when he started crying and profusely apologising to me, begging me not to lodge a complaint against him because he is a family man and did not want his wife and child to be affected by this incident'
Tata Group-owned Air India CEO Campbell Wilson on Saturday apologised for a flyer urinating on a fellow female passenger on a flight from New York in November, and said four cabin crew and a pilot have been de-rostered and the airline is reviewing policy of serving alcohol on flights.
In an internal communication to airlines' employees, he reflected on the urinating incident to say that "the repulsion felt by the affected passenger is totally understandable and we share her distress.
A Delhi court on Saturday sent Shankar Mishra, accused of urinating on a woman co-passenger on an Air India flight, to judicial remand for 14 days while rejecting a plea by police for his custody.
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