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How to prevent credit card fraud
Ellen Simon in New York
 
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June 23, 2005 14:41 IST

You may not be able to keep hackers or dishonest employees out of your credit card processors' office, but you can keep thieves from filching your credit card information from the garbage.

Consumer advocates and credit card companies say people can take simple defensive measures, from checking statements often online to calling their credit card company immediately if a monthly statement doesn't appear in the mail.

Credit card fraud is in the spotlight after a string of data thefts and losses, most recently the disclosure that 40 million credit and debit card accounts were at risk for fraud after hackers broke into a company that processes payments for all the major cards in the United States.

Still, credit card fraud is on the decline in the US.

Issuers lost only 4.7 cents for every $100 in credit card charges in 2004, down from a peak of 15 cents for every $100 in 1992, according to The Nilson Report, a trade publication.

Why is fraud down? Cheap telecommunications costs mean that 98 per cent of all transactions receive authorisation. Systems built by Visa and MasterCard also run transactions through fraud-monitoring neural networks before they're authorised, according to Nilson Report.

Visa introduced an authorisation system last week that checks each transaction against system-wide fraud patterns and personal spending habits.

Such security measures mean that some unusual transactions can be denied.

When New York swimsuit designer Judy Knight went on a buying trip to Cancun recently, American Express froze her card while she was shopping.

The company wouldn't let her make purchases even after she got on the phone at one shop and verified her account number, her mother's maiden name and her own social security number.

Knight was able to use the card only after an American Express representative checked her voice against her voicemail at work and spoke to her office receptionist to confirm she truly was an employee.

"She came back on the phone and said, 'Yeah, that's you,'" said Knight.

Yet even as the rate of credit card fraud shrinks, it remains a threat that consumers can fight by taking commonsense precautions:

Taking precautions may seem like a pain, but the stakes are high.

"It's your financial well-being," said Montezemolo. "It's surprising how many people don't do the things we assume everyone does: Check their credit card statements and bank balances and balance their checkbook."

Brian Bergstein contributed to this report.


Copyright © 2005 The Associated Press. All rights reserved. The information contained in the AP News report may not be published, broadcast, rewritten or redistributed without the prior written authority of The Associated Press.
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