Search:



The Web

Rediff







Home > Get Ahead > Careers > Columns > Zia Sheikh

Your daily predictions:

Are you savvy enough about BPOs?

September 14, 2004

BPOhe BPO sector. One of the hottest sources of employment today. In this booming industry, there are a variety of opportunities catering to people from various backgrounds and educational qualifications.

Those who don't mind lifestyle compromises -- like nightshifts -- associated with international BPOs can choose and select the most appropriate role and company to build a career in the industry.

In the second in a series of articles on the BPO sector, Get Ahead offers you a broad outline of the many opportunities within the industry.

The range

Contrary to common misconceptions that BPOs only offer limited exposure, there is actually a wide range of functional areas from which people can choose to build their careers. These include:

  • Operations management
  • Quality control and assurance
  • Business development
  • Project management and process migration
  • Client services and account management
  • Training and development
  • Human resource management
  • Finance and accounts
  • Information technology and systems
  • Facilities and infrastructure management

The roles

Within these functional areas, there are various roles, responsibilities and positions available:

  • Customer service professionals/Representatives/Agents
  • Team leaders/Supervisors
  • Quality coaches/Quality controllers/Quality assurance supervisors
  • Voice/Accent/Culture trainers
  • Product and process trainers
  • Account managers/Client relationship managers
  • Project managers/Migration executives
  • Shift supervisors/Managers
  • Process leaders/Programme managers
  • Quality managers/Operations managers

The qualifications

With the range of positions and roles available at BPOs, what are the necessary qualifications to work in the sector? The great news is that there is a position for everyone, from the widest range of backgrounds possible. Here is a look:

  • High school graduates
  • Bachelor degree holders from various backgrounds, including Science, Arts, Commerce, Social Sciences, etc
  • Engineers and technical diploma holders
  • Degrees/diploma holders from professional colleges/polytechnics
  • MBA graduates and chartered accountants
  • Other post-graduate and doctoral degree holders

A hunger for talent

BPOs and call centres in India are known for their preference for youngsters and fresh graduates. Is that a hindrance for people with industry experience looking for alternative careers?

The answer is that the BPO industry has a strong hunger for talent, especially for people with prior industry experience because they are able to better understand the client's business. From among the popular industries that people apply are:

  • Hospitality (hotels, restaurants, bars, nightclubs)
  • Retail (shopping malls, consumer products, health clubs, gaming parlours)
  • Travel (airlines, travel agencies, tour operators)
  • Financial services (retail banking, credit cards, accounting firms)
  • Technology (software and hardware vendors, OEMs, ISPs)
  • Telecom (cellular phone and paging companies)
  • Domestic and international customer service/sales centres

The advantages

Among the key advantages of working with international BPOs are:

  • Excellent remuneration packages worth Rs 8,000 to Rs 15,000 per month for entry level positions.
  • Fast track career growth options, with promotions/salary increments every six to 12 months.
  • Breadth and depth of roles and job functions, enabling people to select the area that best matches their skill sets and interests.
  • Opportunity to work for international corporations, supporting their customers and learning from their global best practices.
  • Benefiting from the extensive training and skills development programmes offered by most good BPOs, helping people develop strong communication and interpersonal abilities.
  • Opportunity to travel overseas to learn the client's business and/or migrate business offshore from other English-speaking countries like the US, Canada, Australia and the UK.

More by Zia Sheikh: To BPO or not? Myths and realities

Zia Sheikh is the CEO, Infowavz International, a leading offshore business process outsourcing firm.

Do you need guidance on careers in the BPO sector? Write to Zia Sheikh!



Share your comments


 What do you think about the story?




Read what others have to say:


Number of User Comments: 22




Sub: query about call centers and BPO

Hi, I would like to know what is the difference between a call center and a BPO? If all there is a difference what it ...


Posted by asha





Sub: BPO Work Culture

The Work culture in BPO's Is Excellent , you Pay us More and we will be yours.


Posted by Nitesh Seth





Sub: Query Related to ITES Sector

Dear sir , I'm a Commerce Graduate with three year diploma in Electrical Engg. Currently working with a Medical Equuipment comapany as a Territory Executive ...


Posted by Somesh





Sub: Are you savvy about BPOs?

Author is forgot to mention an important savvy thing about BPOs that 'Sit in the small carrier(QUALIS) for the job during night and back from ...


Posted by Nakul





Sub: BPOs

Hey, I am working in a BPO, it is great. People have a feeling that Call Centers and BPOs are filled with useless people. I ...


Posted by PPPPP




Disclaimer




Article Tools
Email this article
Top emailed links
Print this article
Write us a letter
Discuss this article


Related Stories


BPO: Myths and reality

Nasscom's BPO certification plan

Now Punjab goes all hi-tech



People Who Read This Also Read


Confidence + communication = BPO

Want to start a travel company?

Become a television journalist






Copyright © 2005 rediff.com India Limited. All Rights Reserved.