A consumer commission in Nagpur, Maharashtra, has penalised Axis Bank for deficiency in service, ordering a refund and compensation to a customer over a failed ATM transaction from 2018.
The State Consumer Disputes Redressal Commission has directed Bank of India to compensate a senior citizen for losses incurred due to unauthorized ATM transactions, citing deficiency in service and failure to adhere to security protocols.
India's duopoly in the domestic skies -- where IndiGo and Air India collectively control over 90 per cent of the market -- is highly skewed, leaving very little room for new players
For homebuyers, the OC is not just an administrative formality but the very basis of lawful possession. Without it, the property is deemed unauthorised, exposing buyers to risks such as eviction, denial of utilities, or even demolition.
Ruling that Flipkart cannot "escape liability" as "mere intermediary" in an online purchase, a consumer commission here has found the e-commerce platform and television manufacturing company Thomson guilty of deficiency in service after a defective TV was delivered to a customer.
Though Uber functions as a cab aggregator, the Delhi state commission ruled it should ensure timely and reliable delivery of services offered through its platform.
The spot airfares on major routes, where Vistara cancelled flights on Tuesday, have surged by up to 38 per cent, according to data provided by Cleartrip. The spot airfares for Tuesday were compared with March 5. Vistara has cancelled 52 flights on routes such as Delhi-Indore, Delhi-Srinagar, Mumbai-Kochi, and Bengaluru-Udaipur as a certain section of pilots went on sick leave, reportedly protesting against the new salary structure that was introduced as part of the airline's merger with Air India.
This isn't the first instance of Vistara facing scrutiny from the regulator over improper pilot training.
The flight cancellations and delays of Vistara in the last few days were due to unfavourable weather, air traffic congestion and unforeseen aircraft maintenance, and cannot be solely attributed to pilot absenteeism, the airline said on Thursday. The airline's response comes after reports stated that some pilots had gone on sick leave to protest the new salary structure offered to them as part of Vistara's merger with Air India. "We confirm that we have had a few flight cancellations and unavoidable delays in the last few days.
Singapore's competition regulator CCCS on Tuesday said it has given conditional approval for the proposed merger of Air India and Vistara, more than a year after the announcement of the deal. This was one of the key approvals required for the transaction. The merger of Vistara with Air India under a deal, wherein Singapore Airlines will acquire a 25.1 per cent stake in Air India, was announced in November 2022. Vistara is a joint venture between Singapore Airlines and Tata Group.
High pilot utilisation, combined with a portion of pilots taking sick leave at the end of March has resulted in the cancellations during the last couple of days, chief executive officer (CEO) of Vistara, Vinod Kannan, said during a meeting with the pilots on Wednesday.
Over the past eight months, a team of 80 people has been diligently working to harmonise operating procedures across four airlines run by the Tata group, as part of two mergers, revealed Campbell Wilson, Air India's chief executive officer (CEO), on Friday. The Tata group is consolidating its aviation business by merging four airlines into two: Air India and Vistara are merging to form a single full-service carrier, while AIX Connect and Air India Express are combining to create a unified low-cost carrier (as a subsidiary of Air India).
The top court said a considerable amount of direct control is exercised by the client over the manner in which an advocate renders his services during the course of his employment.
The Supreme Court on Friday said lawyers and professionals with 10 years of experience will be eligible for appointment as president and member of the state consumer commission and district forums.
Amid rising consumer complaints, the Central Consumer Protection Authority (CCPA) on Monday barred hotels and restaurants from levying service charge automatically or by default in food bills and allowed customers to file complaints in case of violation. The CCPA has issued guidelines for preventing unfair trade practices and violation of consumer rights with regard to levying of service charge. "No hotels or restaurants shall add service charge automatically or by default in the bill," CCPA chief commissioner said in the guideline.
The State Consumer Commission awarded the damages saying the supply of credit card statement details of the card holder to a third party is a 'violation of confidential relationship' between the bank and its customer and "betrayal of trust."
The bank was rapped for not activating a debit card of a couple 'trapped in a foreign country'
ICICI Bank has been directed by a Consumer Commission to pay over Rs one lakh to a businessman after payments made to him for goods purchased by customers through credit cards failed to get credited into his account.
The Supreme Court Monday said the Centre was testing its "patience" and "emasculating" tribunals by not appointing officials to the quasi-judicial bodies which are facing severe crunch of presiding officers as well as judicial and technical members and sought action on the matter by September 13.
The Supreme Court on Monday admitted the appeals of Standard Chartered Bank, HSBC and Citibank challenging the order of the National Consumer Commission imposing restriction on charging credit card holders an interest rate in excess of 30 per cent.
'There is nothing like 'at par' or 'similar'. Either it is a degree course or it is not. To assign such status to any course is highly misleading and unfair'.
Maggi ban: SC orders fresh testing at Mysore lab.
The Supreme Court on Friday directed Parsvnath developers to hand over possession of a flat in its Gurgaon project to Minister of State for Information and Broadcasting Rajyavardhan Singh Rathore in two days.
The National Consumer Disputes Redressal Commission, while setting aside the Punjab state commission's order, asked the Chandigarh branch of the Life Insurance Corporation India to pay the sum along with compensation Rs 25,000 and litigation cost Rs 5,000 within 45 days to Punjab-resident Neelam Chopra.
Inordinate delays, difficulty in getting orders implemented put off litigants.
On August 13, Bombay High Court lifted the ban on nine variants of the fast food.
The National Consumer Disputes Redressal Commission gave the order on a plea by Tata Motors challenging the verdict of Himachal Pradesh State Consumer Commission which had held the truck to be defective and had asked it to refund the cost of the vehicle or replace it.
IT giant Apple has been accused by Australian Competition & Consumer Commission (ACCC) of misleading consumers by selling the latest version of 4G enabled iPad, which cannot connect with the 4G mobile network in the country.
A bench headed by Justice Ashok Bhan said the Railway staff should not carry out their duties in a mechanical manner and directed its administration to pay Rs 50,000 to an IAS officer who lost his bag in Rajdhani Express.
A lady seeking the insurance amount from Life Insurance Corporation of India after her husband died of illness within 12 days of the commencement of a policy has failed to get relief from a consumer court.
The consumer body passed the order on a plea of one Deepak Gupta, seeking compensation for the deficiency in service by Air France as he lost two baggages during transit which contained his homoeopathic medicines.
In a ruling that would bring cheers to thousands of customers, the National Consumer Commission has ruled that banks cannot unilaterally change its schemes as it might amount to 'deficiency of service.'
Two dead flies in a soft drink bottle proved costly for a beverage company with the Delhi State Consumer Commission directing it to deposit Rs 1 lakh (Rs 100,000) with the State Consumer Welfare Fund on account of negligence.
Appellant Puneet Tondon approached the commission seeking damages from Jagson Airlines on account of alleged mental agony undergone by him when he was not allowed aboard the flight despite having the ticket.
The commission said its agents are more interested in making a quick buck by getting more policies for the company and they show scant regard to the interest of the policy holder.
The Supreme Court stayed the National Consumer Commission's order, which had capped the interest rate chargeable on credit card holders at 30 per cent. The verdict will allow banks to levy any interest rate they consider applicable to card holders. In their appeal, the banks said they were following the guidelines of the RBI, which was the only authority to regulate the fixing of the interest. The commission had no jurisdiction to pass an order directly to the banks.
Anjani Malik, a resident of Haryana, was not able to catch a flight from Kullu to Delhi in March last year and was told to wait for the next day, the exercise which lasted for four days at at a stretch. After the harassment, he decided to return to the capital at his own costs. Malik then approached the District Consumer Forum, Sheikh Sarai, claiming Rs 50,000 compensation following which the airlines was asked to pay Rs 30,000.
The Delhi Consumer Commission has directed the HDFC Bank to pay Rs 35,000 as compensation to an export house for forcibly seizing a financed car on its failure to pay two instalments.
New Delhi-based businessman Krishan Kumar Karnani had to cancel his order resulting in humiliation and loss of goodwill in the market as the bank's cheque of Rs 1,72,000 was dishonoured with remarks 'stop payment'. Karnani, who had approached the bank following an advertisement in the newspapers on August 21, 2000 for 'spot loan', was found eligible under the scheme.
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