French information technology (IT) and consulting services major Capgemini on Monday said it would acquire Mumbai-headquartered WNS for $3.3 billion in cash. This could be one of the largest merger & acquisition deals in the IT services and business process management sector.
India's mergers and acquisitions (M&A) activity cooled in the second quarter of 2025-26 (Q2FY26), with deal value falling to $26.26 billion from $29.04 billion a year ago, according to Bloomberg data.
'There is a shift in what customers are thinking about in the long term and better planned structures are going to emerge as winners.'
Call centres, once the engine room of India's BPO exports, are evolving too. Depending on the complexity, 30 to 50 per cent of voice and chat volumes are now handled by conversational AI.
A 28-year-old woman working with a business process outsourcing (BPO) company in Pune died after her male colleague allegedly attacked her with a sharp weapon on Tuesday evening, police said.
The peace between erring employees and the company was brought in after the intervention of Nashik Deputy Labour Commissioner R S Jadhav.
Zubin Dubash, currently working as executive director with Indian Hotels Company Ltd, will join WNS Global Services, a business process outsourcing company, as its group chief financial officer.
Since the start of the year, the PE player has no board representation in the company.
WNS Holdings, a $300 million BPO services provider, has acquired Bangalore-based knowledge processing firm Marketics Technologies for $65 million (about Rs 290 crore) in cash.
The strike has been on for four days at the Nashik centre of the business process outsourcing company, which has a headcount of 23,874.
A contingent earn-out of 1.6 million pounds (around Rs 12 crore) to be determined on certain performance parameters in the financial year ending March 31, 2009, will also be paid in cash during FY09. WNS will integrate Call 24/7 into WNS Assistance, a division of WNS Global Services UK and subsidiary of WNS. The deal will enable the company to extend its leadership position in accident claims management in the UK.
WNS is all set to list in the US after an initial public offer that has been priced well above the forecasts.
The high-profile race to buy India's second-largest business process outsourcing (BPO) company, WNS Holdings, ended abruptly today after the company informed the US Securities and Exchange Commission (SEC) that it had decided to stop discussions with interested parties regarding a possible change of control.
It holds 14.5 million ADS of the BPO.
Neeraj Bhargava, CEO of Mumbai-based business process outsourcing (BPO firm) WNS Global Services, and his team have voluntarily decided to forfeit their bonuses if they are not successful in getting the attrition rates below 30 per cent. This is probably the first such move of its kind in the industry in which attrition has become a critical issue. WNS has over 15,000 employees, and its current attrition rate stands at 43 per cent.
Bhargava along with Harsha Raghavan, the former India head of Candover Investments, have formed Steer Capital.
Not many people know that today's BPM industry gives specialists great career options.
BPO company WNS Global Services has acquired a US based company, Trinity Partners, for an undisclosed amount to strengthen its presence in the mortgage and financial services business.
Amid growing economic concerns and high attrition rate, leading outsourcing firms like WNS, ExlService and Genpact have warned that rising employee salaries could eat into their profit margins.
WNS Global Services, India's second largest business processes outsourcing company, has signed on Sri Lankan fast bowler Lasith Malinga as its brand ambassador. It has thus become the first Indian IT services firm to have a brand ambassador. Accenture, a multinational company, is another one that has ace golf player Tiger Woods as its mascot.
WNS, an NYSE-listed business process outsourcing company, recorded good second quarter numbers, reflecting the improving market conditions in global markets. Neeraj Bhargava, Group CEO, attributed the performance to better volume growth and a robust pipeline. In a chat with Business Standard, he spoke about the recent stake sale talks with Warburg Pincus, appointing a new CEO and other issues.
The race for Citigroup Global Services, the business process outsourcing arm of Citigroup is hotting up with the entry of the BPO firm WNS and consultancy firm Accenture.
Business process outsourcing firm WNS (Holdings) Ltd has informed the US Securities Exchange Commission that it has exercised the call option given by Aviva Global Services to extend the date for transfer of the project and operations of its Pune facility to Aviva from January 1, 2008 to April 1, 2008.
The company's revenue grew 13.4 per cent at $115.6 million (around Rs 457.08 crore) for the third quarter from $101.9 million (around Rs 402.9 crore).
Keshav Murugesh, CEO of the Nasdaq-listed WNS, discusses the impact of the Trump administration on BPO and BPM industry with Ayan Pramanik.
As more and more businesses move towards digital technology-enabled solutions such as chatbots to increase interaction with their own customers, BPM companies have seen a significant chunk of their revenue proceeds shifting towards business outcomes.
Aviva, the UK-based insurer may drop plans of absorbing the outsourcing operations from its existing vendors, including WNS Global Services, EXL Services and 24x7 Services, sources who declined to be identified said. The outsourcing deal is valued at $1 billion over a 10-year period.
WNS is recruiting Senior Customer Service Associates, Customer Service Associates and Trainee Customer Service Associates.
WNS is recruiting Customer Service Associates and Team Leaders for a beauty care company.
WNS is recruiting Customer Service Associates and Trainee Customer Service Associates.
This recognition is a testimony of India's strong belief in promoting entrepreneurship
iGate said these demands are not tenable and the NASDAQ-listed firm has approached the requisite appellate authorities.
With an expanding domestic market, increasing cost and higher attrition rate, outsourcing action is shifting to tier-III and IV cities.
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