The Lok Sabha was informed that over 1 crore public grievances were received in the last five years through the Centralised Public Grievance Redress and Monitoring System (CPGRAMS). The government has taken several measures to improve the accountability and efficiency of the grievance redressal mechanism.
CPGRAMS -- an online platform available to citizens 24x7 to lodge their grievances to public authorities on service delivery -- has existed for close to two decades. But it has never been this active, points out Tamal Bandyopadhyay.
In 2023-2024, 95 scheduled commercial banks received over 10 million complaints from their customers. The process of KYC at many banks has become 'HYC' -- harass your customer, points out Tamal Bandyopadhyay.
Besides, it has been decided that a complaint received from a citizen will not be closed until an appeal filed against it is disposed of.
The Centre received 5.59 lakh public grievances against various government departments in the first half of this year, with the Department of Financial Services (DFS) getting most of such complaints, according to an official report.
The development assumes significance as Prime Minister Narendra Modi had last month announced 10 lakh government recruitments in the next 1.5 years.
Mihir Tanna, Associate Director, S K Patodia & Associates, answers your tax queries.
Mihir Tanna, Associate Director, S K Patodia & Associates, answers your personal income tax queries.
Over 61,000 public grievances related to a range of issues are received by the Prime Minister's Office every month, Union Minister Jitendra Singh said on Wednesday.
India is being respected in a way which was rare in the past, Singh said.
The telecom and banking departments along with the railways accounted for the maximum number of public grievances among the various arms of the government in the last three years.
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