VCFs plan to disinvest their IT holdings to ITeS firms and gain from local markets
BPO expert Sunder Ramachandran chats with readers on the prospects of a job in the BPO industry.
Paris-based IT major Capgemini is scouting for three more acquisitions amounting to over $1 billion (around Rs 4,300 crore or Rs 43 billion). It is looking at the business process outsourcing (BPO), product engineering and local consulting space.
GE is selling the shares to "an affiliate of a limited partner in one of Genapct's other shareholders," the companies said in statement. Genpact, one of India's largest business process outsourcing firms by revenue, started out in 1997 as the India-based BPO division of GE Capital.
ICICI OneSource, India's leading business process outsourcing provider has won multiple awards from the National Outsourcing Association, UK at the association's annual ceremony in London on Thursday.
Sutherland, a business process outsourcing concern, invites applications for Help Desk Executives and Senior Help Desk Executives.
The CFO has been entrusted with the responsibility of keeping employees happy. He will also be in charge of organising office parties.
Indian IT service providers are ready to step into the big league now and the trust developed in India for business process outsourcing and ITO is allowing a rich seam of knowledge process outsourcing to be tapped and developed, a leading IT expert said.
The effects of the sub-prime crisis and the resultant slowdown of the US market is evident on the margins of Indian information technology (IT) and IT-enabled Services (ITeS) firms. Business process outsourcing (BPO) firms such as Firstsource, Pune-based HOV Services, Zenta, Aegis BPO and others have been receiving inquiries from existing as well as new customers for ramping up their account receivables management (ARM) business.
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Given that some BPOs conduct nearly 150 interviews a day, the threat of fudged resumes and impersonation is compounded many times over.
Neeraj Bhargava, CEO of Mumbai-based business process outsourcing (BPO firm) WNS Global Services, and his team have voluntarily decided to forfeit their bonuses if they are not successful in getting the attrition rates below 30 per cent. This is probably the first such move of its kind in the industry in which attrition has become a critical issue. WNS has over 15,000 employees, and its current attrition rate stands at 43 per cent.
US-based Spectrum Global Fund Administration, providing back-office operations to hedge funds in the US and the UK, is closing its facilities in India. The company had started its operations in India two years ago.
Aegis BPO Services, an Essar Group business process outsourcing (BPO) company, is close to acquiring an 8,000-seater BPO firm in the Philippines. The exact size of the deal is not clear.Aegis has been bullish on inorganic growth as its races to reach a turnover of $500 million (around Rs 2,000 crore) by 2010.
The father of Indian outsourcing, Raman Roy, is ready to step into the field of offshoring for gaming firms. His business process outsourcing outfit, Quatrro, is all set to offer back-office services to gaming companies.
Hedge funds operating in the US and other parts of the world provide a good business process outsourcing opportunity for India, given the business model of the funds shifting their assets from one market to another, experts have said.
"The two organisations will work closely to provide business process outsourcing expertise to European SMEs and help selected Indian IT companies to access European markets," a release issued by Nasscom said.
The comany plans to expand its Knowledge Associates model.
Asia-Pacific has been the only region to show growth in the business process outsourcing (BPO) market in the first half of 2007.
Infosys Technologies is planning to invest about Rs 400 crore
FirstSource is also rumoured to be in the race to acquire Citi's BPO unit after the first round of bidding.
Healthcare chain Apollo Hospital Enterprises has said it is in advance talks with two US firms for a possible takeover as part of its plans to expand in medical business process outsourcing.
There is a bit of a bad news for the business process outsourcing sector with a new study stating that hidden costs and added complexity have prompted 25 per cent participants to reduce outsourcing activities.
Transtek, a city-based healthcare business process outsourcing organisation, on Saturday launched medical transcription training for the blind for the first time in India.
More and more domestic companies are setting up business process outsourcing units in district headquarters, tier-III cities and non-IT clusters to save on real estate costs and stem attrition rates.
In the wake of the rape-cum-murder of a call centre employee in Bangalore, the National Commission for Women will on Tuesday hold a meeting with industry representatives to review the safety of women employees in the BPO sector.
We are now looking at getting offshore development capabilities and working with Minacs to provide an IT-blended solutions for the banking, financial services and insurance segment
Can call centre thefts end India's flourishing BPO business? Do such deeds give India a bad name? Tell us what you think.
The company's revenue grew 13.4 per cent at $115.6 million (around Rs 457.08 crore) for the third quarter from $101.9 million (around Rs 402.9 crore).
International rating agency Standard & Poor's on Thursday lauded India's competitiveness in information technology, business process outsourcing and telecom sectors
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