"We will increase our headcount from 37,000 to 50,000 in the next five years and set up more centres. Most of our business would be focused on the third party solutions and a little bit on the captive sector," said Accenture BPO Lead Executive P G Raghuraman. The company is also seeking to tap the BPO industry by securing new acquisitions in the domestic market.
US companies, hoping to save money during the recessionary phase, are likely to increase outsourcing of information technology services.
Reforms started by Manmohan Singh in 1991 concentrated on things that would help large firms in the private sector. But these moves did not help the poor, says author Rafiq Dossani.
The central government is likely to extend the Software Technology Parks of India (STPI) scheme beyond 2009 only to Indian information technology-enabled services/business process outsourcing (ITeS/BPO) firms. A proposal to this effect has been included in the 11th Five-Year Plan document, which will be put up for the approval of the National Development Council, headed by the prime minister, on December 19.
Words like business process outsourcing (BPO) and offshoring may not exist in the IT dictionary by 2015. Substitutes like business service outsourcing and global delivery model (GDM), necessitated by the changing business model of IT firms, are likely to replace them over the next seven years.
National Association of Software & Services Companies President Kiran Karnik has said that information technology and business process outsourcing industry in India is beginning to see an 'opportunity loss' on account of the rupee appreciation against the dollar.
The success of IT highlights the importance of opening up and integrating our economy with the world economy.
They remain a popular choice for the young generation and offer numerous job opportunities for graduates from various backgrounds.
A survey reveals that 32% BPO employees suffer from sleep disorders, 25% have digestive problems, and about 20% have eyesight problems.
Gecis on Thursday announced acquiring US-based BPO solutions provider Creditek Corporation.
IT bellwether Infosys Technologies is on the prowl to acquire small and medium business process outsourcing companies that fit strategically with the operations of its subsidiary, Infosys BPO.
The Supreme Court will hear the issue related to taxing of business processing outsourcing units of multinationals in the country on February 13.
The report reasons that some of the main manufacturing locations in China are becoming too expensive relative to other countries in the region, including India.
More than 35 prominent Pune-based business process outsourcing units might face a severe staff-crunch on May 19, when around 6,000 call centre cab owners and drivers will go on strike. The drivers and owners are demanding immediate clearance of dues more than Rs 1 crore (Rs 10 million) by various transport vendors appointed by city BPOs. More than 80 per cent of Pune's BPO staffers used company-appointed cabs for transport to and from their workplaces.
The Plano, Texas-based company (including MphasiS) employs more than 27,000, whereas HP India has an employee base exceeding 29,000. The acquisition was approved by the boards of the two companies. The acquisition would be a wake-up call for Indian IT services, according to analysts. In terms of market share, EDS is next to IBM with a share of 3 per cent and HP occupies the fifth position with 2.3 per cent.
The collapse of mortgage lenders in the U.S. is slowing the pace at some of India's fast-growing IT companies.
Entrepreneur-investor Ramesh Vangal is likely to team up with US-based business process outsourcing (BPO) firm Sutherland Global Services to wrest majority control in Cambridge Solutions. Vangal holds 13 per cent stake in Cambridge.
Mumbai-based Firstsource Solutions, a pure-play business process outsourcing provider, has acquired US-based MedAssist Holding for $330 million (Rs 1,353 crore).
The twin blasts in India's 'IT city' on Saturday no doubt destabilised normal life and created panic in the minds of the common people
The Internet service policy unveiled on Saturday is likely to hit the industry hard. It may wipe off small and medium players in the country.
Payal Tak, CEO of Telesis Corp, a US-based company providing IT services to the US government, will start academic courses for call centre employees.
The apex court has upheld the treatment of its business process outsourcing hub, Morgan Stanley Advantage Services, as a service permanent establishment.
In a bid to diversify their risk in the backdrop of a US slowdown and a fallout from the sub-prime crisis, which has affected the BFSI sector, Indian business process outsourcing units have begun training their sights on the domestic market. The deal sizes for the BPO segment have increased to $5-50 million from just a few hundred thousand a year ago.
International Data Corp. analyst Conrad Chang thinks so, based mainly on the mainland's solid investment in skills and infrastructure.
New York-based REcap Partners-LLC is all set to buy out Chennai-based business process outsourcing firm HOV Services along with its two units operational in Beijing and Hong Kong for around Rs 950 crore
Cognizant will set up its second IT and business process outsourcing services infrastructure in Kolkata with an investment of close to Rs 188 crore (Rs 1.88 billion) by end of 2008 on land acquisition, facilities construction and furnishing.
Xchanginghas agreed to buy Indian rival Cambridge Solutions in a deal it hopes will transform it into one of the world's largest business process outsourcers to the private sector.
The estimated value of these two firms is around Rs 200 crore.
Person-to-person outsourcing gains currency with small offices and individuals.
ICICI OneSource, India's leading business process outsourcing on Tuesday announced the commencement of operations at its 400-seat facility in Buenos Aires, Argentina.
Business process outsourcing firm WNS (Holdings) Ltd has informed the US Securities Exchange Commission that it has exercised the call option given by Aviva Global Services to extend the date for transfer of the project and operations of its Pune facility to Aviva from January 1, 2008 to April 1, 2008.
The Reserve Bank of India has diluted norms for outsourcing firms in India to draw foreign exchange for buying equipments for new overseas call centres, enabling them to start their foreign journey on a sound note.
In the last three months, attrition of the company has come down by 25 per cent. The company's attrition on an average ranges from 38 to 58 per cent annually.
Infosys BPO is planning on closing 3 deals to the tune of Rs 600 crores in the next 3-6 months.
Indian IT-BPO firms are looking at Philipines as a viable option to build outsourcing centres.
WNS, for instance, has 1,200 people in Nashik, a tier II city. It is looking at expanding its presence in tier II cities.
The annual survey, which analyzed over 870 international outsourcing vendors in 63 countries, was considered by users, clients and employees to find 'Top 50 best managed vendors' for 2006.
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