Forbes.com editor Paul Maidment says other English-speaking countries are starting to erode India's cost advantage and the Philippines is becoming a serious competitor.\n
IT major Tata Consultancy Services Ltd has acquired 100 per cent stake in Chilean software firm Comicrom for $ 23 million.
However, projections made over the last few years indicate a compound annual growth rate (CAGR) of 80-90 per cent. Research firm TPI believes this is "not easily achievable".
With better infrastructure and quality human talent, Chennai fares better than Bangalore in attracting new investments from business process outsourcing and software firms
India's business process outsourcing major EXL Service has cut down the size of its proposed initial public offer on the Nasdaq Stock Exchange by 20 per cent
The Indian operations of will commence by October 2006 with over 500 employees in the first phase.
The Essar group firm is in talks with 7-10 companies for a "strategic fit", as it races to become a $500 million company by 2010. In some of these cases the due diligence process is in progress. Aegis is looking at firms in the US, South America and the Philippines.
BPO expert Sunder Ramachandran chats with readers on job prospects in the BPO industry.
A two-day conference to highlight emerging business opportunities in India and Malaysia, especially in Information Communication Technology, business process outsourcing and biotechnology sectors, will be held in January 2005 in the Malaysia.
IT.com 2004 seeks to be an interface between CEOs, CTOs, presidents, managers, IT professionals, delegates and visitors from USA, Europe, India and South East Asia.
The current level of automation available in the Indian call centre industry is very rudimentary with only the language assistance interface or the first level of the call being automated.
India's largest software company Tata Consultancy Services is holding discussions with United Utilities to acquire its business process outsourcing arm, Vertex for an estimated $800 million (Rs 3,600 crore).
Tier-II and tier-III towns have a reason to rejoice.
HOV Services pays Rs 660 crore for US firm.
India, the uncrowned king of the business process outsourcing world, may be in for some rough ride with national and international studies pointing at competition from a range of countries including China
India is fast turning into a hub for high-end software products development as firms in developed markets start to outsource the activity to Indian companies.
Nasscom plans to introduce by this year-end a common certification in terms of skills and knowledge, that matches industry requirement.
The digital divide separating rural and urban India may finally be narrowing, thanks to setting up of BPOs in villages.
Karnataka will promote secondary cities, including Mysore and Mangalore, as information technology destinations, even as the state is gearing up to provide employment to an additional 40,000 personnel in IT sector.
Zubin Dubash, currently working as executive director with Indian Hotels Company Ltd, will join WNS Global Services, a business process outsourcing company, as its group chief financial officer.
Summit HR Worldwide, a human resources business process outsourcing unit, has reached a significant milestone by processing one million US pay cheques from its Chennai centres, its chairman said on Monday.
The size of knowledge process outsourcing industry, the high-end services entailed in business process outsourcing activities, has the potential to touch $16 billion by 2010 across the globe.
To cement India's position as a preferred global outsourcing destination, the government on Wednesday liberalised guidelines for voice-based BPOs removing the distinction between domestic and international units as well as permitting interconnectivity between all types of OSP centres. Broadly, the rules would allow global companies, say an airline, with a voice-based centre in India to now serve global and domestic customers with common telecom resources, something that required dedicated, separate infrastructure previously. Moreover, the restrictions on data interconnectivity between any BPO (business process outsourcing) centre of the same company, a group company or any unrelated company has been done away with, allowing for massive flexibility in resource management for BPO operations.
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