Tier-II and tier-III towns have a reason to rejoice.
India's Business Process Outsourcing (BPO) sector is facing stiff competition from the likes of Mexico, Malaysia, Philippines, China, Canada and Ireland that are posing a grave threat to the growth of India's BPO sector, said the Associated Chamber of Commerce and Industry of India.
Facing problems in implementing the order on dropping women employees home, the BPO industry has asked Delhi Police to define night shifts, relax norms on door-step dropping and allow installation of GPS on call centre vehicles in a phased manner.
The level of the opportunity in hand can be gauged from the fact that India (domestic + exports) accounted for approximately 5 per cent of worldwide technology products and services related spend of $1.5 trillion in 2009.
IBM India won the award in 'Best IT Services and Products Company' category and IBM Daksh in 'Best BPO Company'.
Credited as the the man behind India's burgeoning BPO industry, Bhasin founded Genpact in 1997.
Writing an effective CV is a tricky job for fresh graduates, especially because all of them pass out with same academic qualifications. We list down some small things which candidates can include in their CVs to make that big difference.
Indian companies can help Pakistan strengthen its IT-BPO industry by sharing expertise and best practices with their Pakistani counterparts, Infosys Chief Mentor NR Narayana Murthy said.
In its interaction with finance minister Pranab Mukherjee on Tuesday, the IT-BPO industry - represented by Nasscom -- stressed that the industry and government would have to join hands to accelerate IT adoption in the government sector. "We received a positive response from the government," said Nasscom president Som Mittal.
Explore the full spectrum of entry-level job profiles for graduates plus jobs that demand specific postgraduate degrees and the scope for career growth!
BPO is going to generate employment in all small cities.
Unfazed by the global economic slowdown, the top 20 Indian BPO firms grew their exports earnings by 15% in 2009-10 to touch revenues of $6.1 billion.
The IT-BPO industry in India has achieved impressive growth rates over the past decade and stood at $71.6 billion in 2009, said the report prepared by KPMG and Asian-Oceanian Computing Industry Organisation.
The situation in the state may force some foreign companies to look for alternative cities in India.
Terming the Eurozone debt crisis as a "short term" phenomenon, IT industry body Nasscom on Wednesday said that the European bloc will continue to be one of the largest markets for the Indian IT-BPO industry.
Accounting regulator ICAI is planning to come out with accounting norms for the software and the BPO industry.
IT and BPO industry body Nasscom's chairman Pramod Bhasin said the industry faced a 'brutal year in many respects' in the last financial year and the companies and customers were passing through 'extraordinary pain'. As a result, BPO customers are undergoing restructuring, internal and management changes and change of decision-makers, he said at the Nasscom's BPO Strategy Summit 2009 in Bangalore.
Nasscom representatives, on their recent visit to the US, met a large cross-section of stakeholders the US administration, elected representatives of the Congress, various associations, US headquartered companies and customer companies as well. The industry body also said that protectionist policies would only delay the recovery of the US from the ongoing recession.
According to the 2008-09 report of the IT-BPO industry body, the Indian animation industry was worth $494 million in 2008.
Industry body Nasscom on Wednesday said it has formed a corporate governance and ethics committee to prevent Satyam-like incidents in future.
The IT-BPO industry is becoming increasingly alert on fake biodatas. India's largest IT serivces provider, Tata Consultancy Service, has recently asked close to 20 employees at its Kolkata centre to leave after the company, during the background verification, found that these employees have used fudged resumes to get jobs.
The publishing industry in the western countries, which once thrived because of the cost advantage, was suffering from high cost of production, including wages. With advent of digital printing, the cost of printing books had also become costlier, due to high cost of paper and machinery.
Maahi Singh explores a career in voice and accent training in the thriving BPO industry.
In India, there are so much of added costs in the form of providing food and transportation to employees, says S Nagarajan, Co-founder, 24/7 Customer.
Things are improving though. In the mid-eighties, for instance, only 5-8 per cent of students in engineering colleges and approximately 5-30 per cent of the population entering the IT industry were women. By 2005, 40.4 per cent of entrants into institutions of higher education were women. And women in the IT workforce grew 60 per cent in just two years--from 421,460 in 2006 to 670,984 in 2008.
IT-BPO exports grew at a compound annual rate of 31.6 per cent in the boom years 2004-08. But the rate fell to 16 per cent last year (2008-09) and is likely to be in single digit in the current year.
For IT and BPO training, there is no better process to understand than that of Germany, says Ganesh Natarajan
Publishing BPO industry is booming in India with a growth rate of 35% per year.
"When I look at a product like Zune, or other path-breaking applications like software on demand, I always wonder why these products could not come from India," said Anand Mahindra, vice-chairman and MD, Mahindra & Mahindra.
What started as a "low-cost support industry", is now a sector specialising in knowledge-intensive processes. Recognising the specialised skill sets built up by the Indian IT-BPO industry in new and emerging areas such as engineering services outsourcing, remote infrastructure management and animation and gaming, Nasscom has released focused research reports on the potential opportunity in these segments.
In an e-mail interview with Senior Associate Editor (features) Indrani Roy Mitra, OnTrac's director Ravi Venkatesam throws light on his company's modus operandi, people it trains and also on the future of the Indian BPO industry.
Despite a tough economic scenario, the Indian IT software and services sector will touch the $50-billion mark in 2008-09, though the indicated growth is lower at 21-24 per cent (currency-adjusted), according to Nasscom.
US companies, hoping to save money during the recessionary phase, are likely to increase outsourcing of information technology services.
China-based Xi'an Service Outsourcing Development Association signed an MoU with Starting Point Competence Training Pvt Ltd and Snam Abrasive to enhance the level of certification and training required for the BPO industry. India has gained worldwide recognition in the past few years as a hub of outsourcing activity, with hundreds of English-speaking students graduating from colleges and universities every year.
The success of IT highlights the importance of opening up and integrating our economy with the world economy.
A new technology now allows visually challenged to work shoulder to shoulder with people in the BPO industry.
Given that some BPOs conduct nearly 150 interviews a day, the threat of fudged resumes and impersonation is compounded many times over.
Fitter Solutions, a communication consultancy, offers a training programme for professionals and aspiring professionals in multinational corporations and the BPO industry to help improve their communication skills.
With manpower supply improving, industry body NASSCOM said on Thursday wages of IT and BPO workers would see moderation beginning next year.
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