Nasscom has identified 4-5 different areas and is taking these recommendations to the government.
What it takes to be a voice & accent trainer.
Industry body Nasscom is in the process of setting up of an independent self regulatory organisation, which will establish, monitor and enforce privacy and data protection standards for the ITES and BPO industry in the country.
However, projections made over the last few years indicate a compound annual growth rate (CAGR) of 80-90 per cent. Research firm TPI believes this is "not easily achievable".
BPO expert Sunder Ramachandran chats with readers on job prospects in the BPO industry.
For any employee who works in shifts, coping with the disruption of normal sleep patterns is tough, so it is easy to imagine the chaos for a couple in which both partners work in shifts. Here's how to cope.
Needed: Help Desk Coordinators/Associates -Voice (Technical), for Electronic Data Systems (India), Pvt Ltd.
India, the uncrowned king of the business process outsourcing world, may be in for some rough ride with national and international studies pointing at competition from a range of countries including China
BPOs provide some serious career options and a competitive edge to your career.
The IT and BPO industry will generate 10 million (1 crore) jobs by 2010 in India and the country will become the 'centre of gravity' in the world for the sector, says Nandan Nilkani, CEO of the Nasdaq-listed Infosys.
A shortage of skilled workers will be staring the Indian industry, particularly the BPO sector, in the face in the next decade or so, a Nasscom-McKinsey report has cautioned.
Nasscom chief Kiran Karnik said: 'I am not saying you throw open education, but we need to liberate higher professional education from constraints.'
The growth of offshore business process outsourcing industry in the country is likely to further slow down over the next one year amid concerns over data security breach, high attrition rates and staffing costs, rising competition and continuing marg
Apple Computers' decision to shut down its new Bangalore centre has sparked an introspection in the Indian BPO industry, which for now has shrugged off the move as a one off incident.
Reacting to the red brigade's call for unionisation in the outsourcing industry, IT association Nasscom on Monday said working conditions in the business process outsourcing sector do not warrant formation of unions.
'We treat attrition as a business problem, not just an HR problem,' says Amitabh Chaudhary, Infosys BPO CEO.
Daksh eServices is the fastest growing business process outsourcing services provider in India, was adjudged the most satisfying employer in the BPO sector.
Get Ahead reader Shafi is a graduate wants to know how to answer a popularly asked BPO job interview question.
Business process outsourcing companies in the National Capital Region are being forced to set up centres in other parts of the country and lower their hiring rates on account of higher retention costs and capacity bottlenecks.
Welcoming Nasscom's plan to hold a common all India pre-qualifying test for job aspirants in the booming business process outsourcing industry, industry officials on Tuesday said the test would add credibility to the workers' skills, besides reducing
The government said on Wednesday that it will soon bring in amendments in the existing legislations dealing with the business process outsourcing industry to inspire confidence among investors and silence the detractors.
This is what BPO training expert Nasha Fitter told Get Ahead readers in a recent chat.
Manpower shortage in India's high potential, high-growth ITES-BPO industry by 2009 is estimated to be 2.62 lakh people, officials said on Tuesday.
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