News for 'Airsewa'

'The ministry may like to consider setting up an ombudsman similar to electricity ombudsman and insurance ombudsman, to ensure a time-bound resolution of consumer issues within the airline sector.'...

Tinesh Bhasin tells you what you can expect. Getting compensation from an airline, in case of delays, is a grey area for customers. Most of them are unaware of the rules guiding the process. And...

It neither mentions timelines for refund or compensation, nor talks about penal provisions for airlines. Illustration: Uttam Ghosh/Rediff.com Pune resident Vandana Saxena Poria was supposed to fly...