Due to airspace restrictions resulting from the conflict in the Middle East, Indian domestic carriers have cancelled 278 international flights. Some airlines are operating limited services and special flights to assist stranded passengers.
'The ministry may like to consider setting up an ombudsman similar to electricity ombudsman and insurance ombudsman, to ensure a time-bound resolution of consumer issues within the airline sector.'
Have you tried to change a flight recently? Or cancel a flight ticket? Or had to deal with indifferent -- even rude -- airline staff?
Monsoon delay? Claiming compensation from an airline isn't easy.
It neither mentions timelines for refund or compensation, nor talks about penal provisions for airlines.
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