BPO company WNS Global Services has acquired a US based company, Trinity Partners, for an undisclosed amount to strengthen its presence in the mortgage and financial services business.
According to two independent sources in the know, the group is exploring the possibility of tapping private equity investors for a significant minority stake in the company or may even exit the business, provided it gets a significant exit premium.
Welcoming Nasscom's plan to hold a common all India pre-qualifying test for job aspirants in the booming business process outsourcing industry, industry officials on Tuesday said the test would add credibility to the workers' skills, besides reducing
iEnergizer, a BPO company of the Aptech group, is recruiting Collection Agents, Voice Agents and Web Agents in Noida.
Company aims to cross $1 billion in revenue for its BPO business.
Research by Deloitte shows that one in four people questioned have brought IT functions back in-house after realising that these services can be addressed more successfully or at a lower cost using internal resources.
Daksh, the BPO arm of IBM, is looking for Customer Care Specialists and Technical Support Executives.
"We find that there has been undue and unexplained delay by both the state and Central government in processing the mercy petitions," the court said.
Wipro BPO, the business process outsourcing arm of soaps-to-IT services player Wipro Ltd, plans to expand its operations in China and the Philippines by opening two more centres in these countries by the end of this year.
Aviva, UK's largest insurance company, is transferring over 5,000 third party BPO vendor staff to its offshore division, Aviva Global Services, over the next year. \n
ICICI OneSource, a BPO company, is looking for Customer Service Associates.
TransWorks, the BPO/ ITES arm of the Aditya Birla Group, is looking for Voice-based Telemarketing Associates.
Due to the rupee's rise and its impact on IT firms earnings, employees in IT, BPO sector will not only have to work longer but will find their salary increments being pruned.
But the incident showed that we did have good security in place because it did not involve any breach into our network, says MphasiS CEO Jerry Rao.
Software association Nasscom has said the final circular on taxation of ITeS-BPO companies should be more explicit and clear about the 'arm's length principle' to remove uncertainties from the mind of foreign investors.
"We will increase our headcount from 37,000 to 50,000 in the next five years and set up more centres. Most of our business would be focused on the third party solutions and a little bit on the captive sector," said Accenture BPO Lead Executive P G Raghuraman. The company is also seeking to tap the BPO industry by securing new acquisitions in the domestic market.
Tata Consultancy Services has divested its 40 per cent stake in business process outsourcing firm Sitel India to US-based Sitel Corporation for $17.732 million.
At the Adi BPO here nearly 500-600 young girls and boys work round the clock to outsource to the customers of leading companies like Videocon, Tata and others.
A survey reveals that 32% BPO employees suffer from sleep disorders, 25% have digestive problems, and about 20% have eyesight problems.
Eyeing a revenue contribution of about six per cent from its business process outsourcing division, Hughes Software Systems will double the division's current manpower strength of 300 in 2004.
The alliance focuses on the support of US loan servicing loan modification initiatives as defined under the Home Affordable Modification Program or alternative loan modification programs, Bangalore-headquartered Infosys said.
Quatrro BPO Solutions is planning to start operations in China, with plans to penetrate the local market too.
A fast-track court Bengaluru court on Wednesday convicted cab driver Shivakumar in the case pertaining to the rape and murder of BPO employee Pratibha Srikantha Murthy
They remain a popular choice for the young generation and offer numerous job opportunities for graduates from various backgrounds.
BPOs employees now get to play XBox games, carom, badminton and other such stress-busting activities during their work breaks. This also helps in motivating workers, say top honchos at a few BPOs that have begun this initiative.
Infosys will be taking over the subsidiary along with all the costs in the similar manner that TCS had acquired the operations of the Pearl Group in the UK.
Genpact has been ranked India's best third party ITES-BPO company, followed by WNS Global Services at the second spot and Transworks Information Services taking the third slot.
Indian software services exporter HCL Technologies Ltd aims to expand its workforce size in its local back-office services unit by more than 60 per cent to 2,500 by March 2004.
Despite rising salaries, the country can sustain the cost advantage for another 10-15 years.
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