More than 6,000 centres with headcounts of 10-100 have downed shutters across the country.
Shrot Katewa from Jhunjhunu district of Rajasthan started 'Source for Change'- a rural BPO to empower the women of his village through professional training activities leading to employment. This is his story.
The name of the company could not be disclosed as per the confidentiality clauses of the agreement inked by Tech Mahindra.
Warning bells are ringing on Bangalore's future as a leading BPO destination. It is not a full-blown crisis yet but the portents are disturbing, according to a cross section of industry, human resource and real estate experts.
Tata Consultancy Services has been named as one of the world's top BPO providers by The International Association of Outsourcing Professionals for 2006, a release said in Mumbai.
The IT-BPO industry in India has achieved impressive growth rates over the past decade and stood at $71.6 billion in 2009, said the report prepared by KPMG and Asian-Oceanian Computing Industry Organisation.
The booming ITES-BPO industry, faced with shortage of talent and high attrition, is trying to now attract under graduates.
The sale of the BPO business, run by Citigroup Global Services (formerly e-Serve), is expected to fetch around Rs 3,200 crore for the group. At this price, it will be the largest deal in the domestic BPO space.
Infowavz International, a Mumbai-based business process outsourcing firm, has signed a strategic partnership with London-based Contact Power Inc for offshore BPO services into the United Kingdom.\n\n\n\n
National Association of Software & Services Companies President Kiran Karnik has said that information technology and business process outsourcing industry in India is beginning to see an 'opportunity loss' on account of the rupee appreciation against the dollar.
With manpower supply improving, industry body NASSCOM said on Thursday wages of IT and BPO workers would see moderation beginning next year.
The business process outsourcing market is expected to touch $1 trillion by 2006, registering a compounded annual growth rate of 9 per cent.
One Bangalore bandh sent shock waves through the call centre industry, bringing forth so may queries from clients, that chances are the political class will in future decide never to have bandhs, says Subir Roy.
Person-to-person outsourcing gains currency with small offices and individuals.
HCL Technologies surged on Monday after the company said that it has won a BPO order worth $160 million from British Telecom.
The business process outsourcing (BPO) sector in the Asia-Pacific region will touch $9.5 billion in 2016, up from $5.9 billion in 2011, according to Gartner.
Careers360 correspondent Shiphony Pavithran tried her luck at an entry-level position at one of India's top 20 BPOs. She chronicles her interview experience.
AFS is among the leading hospital billing and receivables management companies in the US.
Gecis on Thursday announced acquiring US-based BPO solutions provider Creditek Corporation.
Buoyed by steady recovery in demand for technology services, the Indian IT-BPO sector is estimated to grow 19 per cent in 2010-11 to $76 billion in revenues, software industry body Nasscom said.
IT major Infosys Technologies said on Thursday it would soon open a 200-seater BPO facility in Mexico, its first in Latin America, and is also looking at other countries to start such units.
Can call centre thefts end India's flourishing BPO business? Do such deeds give India a bad name? Tell us what you think.
IT-BPO exports grew at a compound annual rate of 31.6 per cent in the boom years 2004-08. But the rate fell to 16 per cent last year (2008-09) and is likely to be in single digit in the current year.
The Bombay high court on Wednesday upheld the conviction of two persons accused of kidnapping, raping and murdering a 22-year-old BPO employee in Pune in 2007.
Akshay Bhargava, former chief executive of Infosys's BPO arm Progeon, has joined 3i -- Europe's leading venture capital and private equity company -- and will head 3i's new focus on the global business process outsourcing market.
There is a bit of a bad news for the business process outsourcing sector with a new study stating that hidden costs and added complexity have prompted 25 per cent participants to reduce outsourcing activities.
The rural BPO centre will be established by the Tata Business Support Services -- the BPO wing and a wholly-owned subsidiary of Tata Sons -- in partnership with Tata Steel Rural Development Society -- a corporate NGO managed by the Tata Group for the last 60 years. To start with, it is expected to employ around 200 people. Sources close to the development said the company has already recruited the first batch of the executives for the BPO unit.
To tap the domestic market, the country's second-largest information technology company set up a separate unit within its BPO arm in 2009.
Spanco Telesystems and Solutions is poised to invest over Rs 400 crore in its Indian business process outsourcing (BPO) operations, over two years.
US-based Outsource Partners International, a leading BPO firm specialising in finance and accounting services, has plans to open its third service centre in the country at Thiruvananthapuram.
GramIT, rural business process outsourcing initiative of the Byrraju Foundation, is in talks with various funding agencies 'to expand the scope and presence of its rural BPO services,' said foundation's lead partner Verghese Jacob. Byrraju Foundation is the NGO outfit formed by Satyam Computer Services founder B Ramalinga Raju in his personal capacity.
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