Payal Tak, CEO of Telesis Corp, a US-based company providing IT services to the US government, will start academic courses for call centre employees.
The development comes at a time when Infosys' shares are trading at a record high.
More and more domestic companies are setting up business process outsourcing units in district headquarters, tier-III cities and non-IT clusters to save on real estate costs and stem attrition rates.
The Indian business process outsourcing (BPO) industry gave a thumbs-down to the US Call Centre and Consumer Protection Bill, terming it another "protectionist" measure by the country.
Useful tips on how to make a great career in the IT and BPO sector.
The sector, including domestic and exports segments, is growing at an estimated 28 per cent in FY07.
The Videocon group would set up a BPO unit at Salt Lake, Kolkata, employing 25,000 people, its chairman Venugopal Dhoot said on Thursday.
Firstsource was perhaps the first BPO that set shop in the US city of Buffalo in 2004 with 287 employees.
A union of IT and BPO workers has written to the Election Commission to halt the sale process of fraud-hit Satyam Computer until a new government takes over and current investigations being carried out by CBI reach a logical conclusion.
Under a cloud over alleged leakage of financial information about clients in the UK, the Indian BPO company Infinity e-Search on Friday said it neither handled any financial information nor had accounts of a British bank.
The Indian business process outsourcing and knowledge process outsourcing industry is likely to witness as many as 100 mergers and acquisitions worth $3-5 billion from 2006 to 2010.
The company plans to hire 1,000 people every month in India and across United States, Philippines, Costa Rica and Africa where it currently has operations. US President Barack Obama had last month announced end to years of tax incentives to those US companies, which create jobs overseas in places like Bangalore.
The level of the opportunity in hand can be gauged from the fact that India (domestic + exports) accounted for approximately 5 per cent of worldwide technology products and services related spend of $1.5 trillion in 2009.
Notwithstanding the protectionism and other hindrances, the current mood of optimism about the Indian business process outsourcing sector's growth prospects seems justified, according to the London-based magazine The Economist.
Despite the emergence of China and Philippines as competitors in the business process outsourcing space, India is well placed in terms of parameters like cost savings, competency, technical infrastructure, language, etc, according to ICRA.
Words like business process outsourcing (BPO) and offshoring may not exist in the IT dictionary by 2015. Substitutes like business service outsourcing and global delivery model (GDM), necessitated by the changing business model of IT firms, are likely to replace them over the next seven years.
The US celebrates its independence day on July 4. But since it was Sunday, the American government had declared Monday as a holiday.
The establishment of the El Paso site follows Patni's recent move to open a nearshore center in Queretaro, Mexico.
Abuse, often racial in nature, happens daily.
Firstsource, which operates from two bases in Northern Ireland, is among a growing number of Indian companies like HCL, polaris, PixTransmission and Tech Mahindra who have chosen to set up offices in the region.
Instead of collectively figuring out how to serve clients in the US and the UK, there's too much focus on backlash, says P V Kannan, CEO, 24/7 Customer.
The race for Citigroup Global Services, the business process outsourcing arm of Citigroup is hotting up with the entry of the BPO firm WNS and consultancy firm Accenture.
Jahnavi Kaushik, a customer care executive with a BPO, was shocked when an overseas caller abused her and blamed India for his pink slip. As the controversy on outsourcing snowballs, the BPO industry in India has started facing backlash calls.
IBM Global Services, the IT services arm of IBM, is eyeing new business areas like business process outsourcing and human capital solutions, a senior company official said in New Delhi.
Job postings declined on an annual basis in September but witnessed a marginal uptick compared to August this year, a report said on Tuesday. There was a fall in job postings in various sectors, including media and entertainment, home appliances, shipping and marine, IT and BPO/ITES compared to September 2021. For September 2022, the Monster Employment Index (MEI) showed that there was a 4 per cent decline in hiring activities on an annual basis but a 1 per cent rise on a month-on-month basis.
Some must knows about the UK clients and ways to deal with cultural issues during calls.
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