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Trai pulls up operators for poor service

July 10, 2007 18:36 IST

The Telecom Regulatory Authority of India said on Tuesday it summoned eight telecom operators for poor quality of service across the country.

"We have called four operators yesterday and another four tomorrow individually for their quality of service," Trai member A K Sawhney said on Tuesday.

HFCL, MTNL, Idea, Hutch, Airtel and Aircel are among these operators, he said. "We have told them to meet the Quality of Service Regulation 2005 parameters by next quarter ending September or otherwise face actions like penalty and even recommendation for cancellation of licenses," Sawhney


Trai in its own internal audit found that the telecom operators have failed to meet QoS. There are 159 licenses and 23 circles.

In the QoS regulation, Trai pointed several service quality benchmarks. In case of Points of Interconnection congestions, it allows 0.5 per cent or one in 200 calls. Congestion in PoI is a major reason for call drop.

However, congestion level had rose from 389 PoIs in December 2006 to 499 in March. Trai has found discrepancies in the quarterly report filed by telecom operators and internal report of Trai. On this, Sawhney said they were given 15 days to explain.

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