Committing over $250-million investment in India for the next few years, global air express services company, DHL Express, has set up a disaster recovery centre in Chennai.
The Chennai centre, in addition to the 140-seat call centre in Mumbai, is equipped to take up country-level technical functions in case of floods and other natural calamities.
"This will enable us to provide real-time tracking data from shipment pick-up to final delivery," said Chandrasekhar Pitre, national marketing manager, DHL Express.
During the expansion plan in the coming years, the company will introduce new technologies, expand infrastructure, develop innovative products and services, and improve marketing and sales.
Pitre further said the company had also set up a quality control centre in Mumbai to act as a standard communication platform for visibility of all flight incidents with a centralised database and corrective action for shipment delays.
"DHL Express will introduce a quality system monitoring system in Mumbai to identify the breakdown in the shipment process at the earliest and to activate the contingency plans," Pitre said.
This will help the company monitor the key Asia-Pacific sites through remote online and CCTV networks, he added. DHL Express is currently focussing on strengthening its retail network. It is expecting 20 per cent growth from its 52 retail outlets this year."We are expecting 20 per cent overall growth this year with heavy investment in infrastructure and branding. We are making our brand more friendly to Indian customers," Pitre added.
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