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BPO cos look for middle-aged pros
April 20, 2005 17:21 IST
Thanks to high attrition rates, Indian business process outsourcing companies are now looking at recruiting middle-aged or aged professionals, according to leading management consultant firm PricewaterCoopers.
"As the attrition rates in Tier I cities are as high as 60 per cent, Indian BPO companies are looking for recruiting middle-aged or aged professionals," Joydeep Datta Gupta, partner, PricewaterCoopers said in Mumbai on Wednesday.
Gupta speaking on the sidelines of the 'Global Offshore Outsourcing Summit 2005' organised by Indo-American Chamber of Commerce, said the companies are looking for settled professionals in the backdrop of younger ones tending to migrate in search of better salary.
"BPO companies are keen on getting talent who are not willing to make frequent moves. Prime reasons for high attrition phenomenon include lack of growth opportunities in the organisation, better work environment and search for higher pay scales," he said.
The average attrition rate for industry is in between 40 to 60 per cent while the same is only 10-15 per cent in smaller towns, Gupta said.
"At present many companies are shifting their BPO centres to Tier II cities such as Jaipur, Managalore, Coimbatore, Chandigarh which witness a lower degree of attrition compared to metros," he said.
However, setting up of BPO centres would incur more cost for training the talent pool and setting up infrastructure in Tier II cities, Gupta added.