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12 Indian firms among 50 best BPO vendors

A Correspondent in Mumbai | April 13, 2005 14:56 IST

The top 50 best managed outsourcing vendors for 2005 announced by The Black Book of Outsourcing (Brown & Wilson, Wiley Publishers) has a few surprises.

For starters, Indian business process outsourcing companies seem to have outshone their software services peers. There are as many as 12 Indian companies who feature in the top 50 list.

World's 50 best managed BPO vendors

1

IBM Global / Daksh

26

Getronics

2

Accenture

27

Covansys

3

Hewlett Packard

28

Syntel

4

MphasiS

29

Ceridian

5

Ernst & Young/Capgemini

30

Spherion

6

Wipro Spectramind

31

ADP

7

ICICI OneSource

32

i-flex

8

eFunds Global Outsourcing

33

Tata Consultancy Services

9

Convergys

34

General Electric

10

Affiliated Computer Systems

35

Siemens Business Services

11

Sutherland Technologies

36

Atos Origin Intl B.V.

12

Oracle

37

InfoCrossing

13

Hewitt/Exult

38

Datamatics

14

HCL Technologies

39

Outsourced Partners Intl

15

Xansa

40

TechBooks

16

CSC

41

iGate

17

Unisys

42

Office Tiger

18

Keane

43

Perot

19

Satyam

44

EDS

20

CGI

45

Patni Computer

21

Cognizant

46

Gevity HR

22

24/7 Customer

47

VCustomer

23

Intelligroup

48

SourceNet Solutions

24

Northrop Grumman IT

49

WNS Global

25

Infosys

50

Deloitte

To be available in the United States from April 25, The Black Book of Outsourcing has remained on the pre-order bestseller list for the last nine weeks by US and worlwide book distributors and book chain outlets.

The rankings are based on customer satisfaction and employee satisfaction surveys, comparisons with other independent vendors, ratings of client performance and reports from global consulting firms.

This year IBM Global/Daksh (the BPO company IBM acquired last April for between Rs 700 crore and Rs 750 crore) has been ranked as the number one outsourcer.

The next two slots go to Accenture at number two and Hewlett Packard at number three.

The real surprise is Banglaore-based software service provider MphasiS, founded by ex-Citibanker Jerry Rao, which has been ranked at number four, ahead of other bigger industry peers like Infosys, Wipro, Satyam and Cognizant.

Ranks six and seven are shared by two Indian BPO companies -- Wipro Spectramind and ICICI OneSource, respectively.

This apart most of the companies featured in the top 50 list have substantial Indian presences. These include marquee names like IBM Global /Daksh, Accenture, Hewlett Packard, Ernst & Young/Capgemini, Oracle, eFunds Global Outsourcing, Convergys and CSC.

Indian IT bellwethers like Satyam Computer and Infosys Technologies featured much below at ranks 19 and 25, respectively.

The surprising omission from the list was Wipro Technologies, the billion-dollar software services division of Wipro Ltd.

Other Indian companies to be ranked in the list included i-flex at 32, Tata Consultancy Services at 33, iGate at 41 and Patni Computers at 45.

The top 50 best managed outsourcing supplier list has been researched and developed in conjunction with two famous outsourcing management training organisations, The Outsourcing Management Institute and The CRO (Chief Resource Officer) Institute.

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Number of User Comments: 6




Sub: Too bad

Even you have not talk about HCL Technologies.


Posted by raghu





Sub: Missed out Datamatics in your comments

Dear Author You seem to have missed out commenting on Datamatics which figures much above the likes of iGate and Patni at No 38. This ...


Posted by Manish Garg





Sub: comment

iam ignorant what a BPO actually does ,but its nice to hear that indian companies are doing better.


Posted by ramesh.r





Sub: where is Dell?

dell has got call centre in India, though it is not a indian company. What about Dell and his ranking?


Posted by techie





Sub: Good!

Good! Good! Good!


Posted by Supratim




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