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Why telecom services stink in Delhi, Mumbai

July 21, 2015 21:52 IST

Govt says there is enough spectrum, telcos differ

The Telecom Regulatory Authority of India (TRAI), on Tuesday, came down heavily on the telecom companies of Delhi and Mumbai, saying that only Bharti Airtel (in Mumbai) and Tata Teleservices (in Delhi) met the laid-down quality of service (QoS) benchmarks for call drop rate, which as per norms should be less than 2 per cent.

Amid growing concerns over the call drop issue, TRAI released findings of an audit firm on the quality of service being provided by telecom operators.

"Most operators failed to achieve the benchmarks due to high block call rate, high drop call rate, low call setup success rate and poor Rx quality," TRAI said.

Call drop rate in Mumbai
Company Rate
IDEA 5.56 per cent
Tata Teleservices 5.51 per cent
Vodafone 4.83 per cent
Aircel 3.19 per cent
Reliance 2.29 per cent
Airtel
0.97 per cent
  Call drop rate in Delhi
Company Rate
Reliance 17.29 per cent
Airtel 8.04 per cent
Aircel 5.18 per cent
Vodafone 4.28 per cent
IDEA 2.84 per cent
Tata Teleservices 
0.84 per cent

Doing some tough-talks on call drops, Telecom Minister Ravi Shankar Prasad had asked mobile operators to walk the extra mile to reinforce their systems as they have enough spectrum to provide services without interruption.

The operators, on their part, claimed that main reasons for frequent call drops include limited spectrum, delay in allocation of spectrum and changeover of frequencies.

The telcos pointed out that sealing of towers also contribute to call drops. During the last six months, around 801 sites in Mumbai and 523 sites in Delhi were shut-down.

The government has asked TRAI to suggest a disincentive mechanism to tackle the problem.

Rediff Business Desk in Mumbai
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