Govt gets 5.59 lakh public grievances so far this yr

The Centre received 5.59 lakh public grievances against various government departments in the first half of this year, with the Department of Financial Services (DFS) getting most of such......

Damage control: Akhilesh starts a call centre for public grievances

Besieged by accusations of failing to provide good governance in the state, Uttar Pradesh Chief Minister Akhilesh Yadav has suddenly risen to the occasion and started a government call centre to......

'Ministry Slept, DGCA Slept, IndiGo...'

'IndiGo will receive a sharp rap on the knuckles -- a punishment, a huge penalty.''I look towards them creating a compensation fund.''I would like to think they would do that for all the passengers......

'Safety Of The Children Was Paramount'

'The rescue of 17 children represents exemplary police action that merits considerable appreciation.''However, this encounter was profoundly unfortunate because somebody has lost his life.'  ......

Improve Customer Service, Banks Told, Or Else!

In 2023-2024, 95 scheduled commercial banks received over 10 million complaints from their customers.The process of KYC at many banks has become 'HYC' -- harass your customer, points out Tamal......

Taxpayers Stuck In Bureaucratic Nightmare

The tax department has created many circular traps -- flawed reporting formats, penalties for those who point out the flaws, and faceless assessors with no accountability.The result: Millions of......

Most PSBs see decline in headcount even as branches spread

At a time when the finance ministry is focusing on addressing employee grievances, the number of employees in most public-sector banks (PSBs) has declined over the last three financial years,......

EPFO asks staff to redress grievances at earliest

EPFO has asked its field staff to look into grievances of subscribers routed through the Department of Public Grievances (DPG) on priority basis after Cabinet Secretariat sought explanation for......