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The estimation is in line with an earlier forecast of 4-7 per cent given by National Association of Software and Service Companies. The industry was optimistic to reach the $50 billion milestone export target in the current fiscal.
Information technology company GTL on Thursday said it would invest Rs 25 crore (Rs 250 million) to set up a 500-workers facility at Pune and increase by 750 its call centre personnel by 2004-05.
Job postings declined on an annual basis in September but witnessed a marginal uptick compared to August this year, a report said on Tuesday. There was a fall in job postings in various sectors, including media and entertainment, home appliances, shipping and marine, IT and BPO/ITES compared to September 2021. For September 2022, the Monster Employment Index (MEI) showed that there was a 4 per cent decline in hiring activities on an annual basis but a 1 per cent rise on a month-on-month basis.
Tier-II and Tier-III cities to emerge as new BPO hubs to offer services in Indian languages for telecom, aviation sectors.
Sutherland Global Services Inc, a global customer management company in the BPO sector, on Monday said it had been named to the J D Power Certified Technology Service and Support Standards Board.
Anil Ambani controlled Reliance Capital has acquired 7.5 per cent stake in BPO firm Mold-tek Technologies Ltd, the company said on Saturday.
Rohit Kapoor, COO and co-founder, EXL Service, talks to Business Standard about the company's third-quarter performance, growth plans and outlook.
The Indian software industry reacted guardedly to the US Senate passing a bill banning government contractors from outsourcing, preferring to watch on how the events would unfold in the election year in the United States.
Wage hikes in both information technology and BPO sector is not likely to see any moderation from next year but would continue to grow at the current rate of 12-15 per cent annually, a senior Infosys Technologies official said.
New York-based REcap Partners-LLC is all set to buy out Chennai-based business process outsourcing firm HOV Services along with its two units operational in Beijing and Hong Kong for around Rs 950 crore
BPO expert Nasha Fitter suggests you join domestic BPOs.
To cement India's position as a preferred global outsourcing destination, the government on Wednesday liberalised guidelines for voice-based BPOs removing the distinction between domestic and international units as well as permitting interconnectivity between all types of OSP centres. Broadly, the rules would allow global companies, say an airline, with a voice-based centre in India to now serve global and domestic customers with common telecom resources, something that required dedicated, separate infrastructure previously. Moreover, the restrictions on data interconnectivity between any BPO (business process outsourcing) centre of the same company, a group company or any unrelated company has been done away with, allowing for massive flexibility in resource management for BPO operations.
Indian Rayon, an Aditya Birla Group company, on Friday announced its entry into the Business Process Outsourcing sector with the acquisition of TransWorks, a leading Indian ITES/BPO company, for about $13 million.
Employment in nine selected sectors, including construction, manufacturing and IT/BPO, was at 3.08 crore in the April-June quarter of 2021-22, reflecting a growth of 29 per cent compared to 2.37 crore reported in the Economic Census of 2013-14, according to a survey. Labour and Employment Minister Bhupender Yadav on Monday released the report of Quarterly Employment Survey (QES) part (April to June 2021), of the All-India Quarterly Establishment-based Employment Survey (AQEES) prepared by the Labour Bureau. Announcing the results, Yadav said the estimated total employment in the nine selected sectors from the first round of QES is 3 crore and 8 lakh approximately against a total of 2 crore and 37 lakhs in these sectors taken collectively, as reported in the sixth Economic Census (EC 2013-14) reflecting a growth rate of 29 per cent.
Lack of skilled labour, among other factors, led to 187,062 vacancies in nine sectors during the first quarter of the current fiscal year, showed the new revamped quarterly employment survey (QES). This accounted for a little over 0.6 per cent of the total jobs given by these establishments till April-June 2021-22. The nine sectors - manufacturing, construction, trade, transport, education, health, accommodation and restaurants, IT/BPOs and financial services - employed 30.8 million people.
A candidate with good communication skills, critical thinking and problem solving abilities will have a higher chance of being hired.
The new rules are aimed at providing a strong impetus to the industry and positioning India as one of the most competitive IT jurisdictions in the world.
Total employment generated by nine select sectors stood at 3.10 crore in the July-September 2021 quarter, which is 2 lakh more than that of the April-June period, according to a quarterly employment survey by the labour ministry released on Monday. The quarterly employment survey (QES) report released by Union Labour Minister Bhupender Yadav said that total employment numbers in the nine select sectors were 3.08 crore in April-June 2021.
A Delhi court on Monday awarded the maximum punishment of life sentence to five convicts in the sensational 2010 Dhaula Kuan gang-rape case in which a BPO executive from the north-east was the victim.
Jobs in HR, administration and recruitment have seen a substantial rise as per Monster data with a 42% growth in job posting activity.
A sector-wise analysis of appraisal expectations reveals that the highest appraisal sentiment is being carried by professionals the banking, financial services and insurance and BPO/BPO/ITES sectors with over 35 per cent expecting over 20 per cent hikes.
Convergys India Services is recruiting Customer Care and Technical Support Officers.
Sutherland Global Services is recruiting Technical Support Executives, Customer Support Executives and Centralised Operations Professionals.
Option One Mortgage is looking for Customer Care Associates and Senior Associates for Voice Processes-Collections.
Convergys India Services is recruiting Customer Care and Technical Support Officers (MCP/ MCSE).
Convergys India Services is recruiting Customer Care and Technical Support Officers.
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