Tier-II and Tier-III cities to emerge as new BPO hubs to offer services in Indian languages for telecom, aviation sectors.
Sutherland Global Services Inc, a global customer management company in the BPO sector, on Monday said it had been named to the J D Power Certified Technology Service and Support Standards Board.
Anil Ambani controlled Reliance Capital has acquired 7.5 per cent stake in BPO firm Mold-tek Technologies Ltd, the company said on Saturday.
Rohit Kapoor, COO and co-founder, EXL Service, talks to Business Standard about the company's third-quarter performance, growth plans and outlook.
To cement India's position as a preferred global outsourcing destination, the government on Wednesday liberalised guidelines for voice-based BPOs removing the distinction between domestic and international units as well as permitting interconnectivity between all types of OSP centres. Broadly, the rules would allow global companies, say an airline, with a voice-based centre in India to now serve global and domestic customers with common telecom resources, something that required dedicated, separate infrastructure previously. Moreover, the restrictions on data interconnectivity between any BPO (business process outsourcing) centre of the same company, a group company or any unrelated company has been done away with, allowing for massive flexibility in resource management for BPO operations.
The Indian software industry reacted guardedly to the US Senate passing a bill banning government contractors from outsourcing, preferring to watch on how the events would unfold in the election year in the United States.
Wage hikes in both information technology and BPO sector is not likely to see any moderation from next year but would continue to grow at the current rate of 12-15 per cent annually, a senior Infosys Technologies official said.
New York-based REcap Partners-LLC is all set to buy out Chennai-based business process outsourcing firm HOV Services along with its two units operational in Beijing and Hong Kong for around Rs 950 crore
BPO expert Nasha Fitter suggests you join domestic BPOs.
Indian Rayon, an Aditya Birla Group company, on Friday announced its entry into the Business Process Outsourcing sector with the acquisition of TransWorks, a leading Indian ITES/BPO company, for about $13 million.
Employment in nine selected sectors, including construction, manufacturing and IT/BPO, was at 3.08 crore in the April-June quarter of 2021-22, reflecting a growth of 29 per cent compared to 2.37 crore reported in the Economic Census of 2013-14, according to a survey. Labour and Employment Minister Bhupender Yadav on Monday released the report of Quarterly Employment Survey (QES) part (April to June 2021), of the All-India Quarterly Establishment-based Employment Survey (AQEES) prepared by the Labour Bureau. Announcing the results, Yadav said the estimated total employment in the nine selected sectors from the first round of QES is 3 crore and 8 lakh approximately against a total of 2 crore and 37 lakhs in these sectors taken collectively, as reported in the sixth Economic Census (EC 2013-14) reflecting a growth rate of 29 per cent.
Lack of skilled labour, among other factors, led to 187,062 vacancies in nine sectors during the first quarter of the current fiscal year, showed the new revamped quarterly employment survey (QES). This accounted for a little over 0.6 per cent of the total jobs given by these establishments till April-June 2021-22. The nine sectors - manufacturing, construction, trade, transport, education, health, accommodation and restaurants, IT/BPOs and financial services - employed 30.8 million people.
A candidate with good communication skills, critical thinking and problem solving abilities will have a higher chance of being hired.
The new rules are aimed at providing a strong impetus to the industry and positioning India as one of the most competitive IT jurisdictions in the world.
Total employment generated by nine select sectors stood at 3.10 crore in the July-September 2021 quarter, which is 2 lakh more than that of the April-June period, according to a quarterly employment survey by the labour ministry released on Monday. The quarterly employment survey (QES) report released by Union Labour Minister Bhupender Yadav said that total employment numbers in the nine select sectors were 3.08 crore in April-June 2021.
Jobs in HR, administration and recruitment have seen a substantial rise as per Monster data with a 42% growth in job posting activity.
A Delhi court on Monday awarded the maximum punishment of life sentence to five convicts in the sensational 2010 Dhaula Kuan gang-rape case in which a BPO executive from the north-east was the victim.
A sector-wise analysis of appraisal expectations reveals that the highest appraisal sentiment is being carried by professionals the banking, financial services and insurance and BPO/BPO/ITES sectors with over 35 per cent expecting over 20 per cent hikes.
As the country slowly paces back to normalcy with the declining rate in COVID-19 cases, rapid vaccine drive, and growing economic and employment rate, a survey has revealed that 73 per cent of employees are in favour of the hybrid model of work across industries. Over 73 per cent of the employees interviewed respondents said they are in favour of this new emerging hybrid model across industries, according to a survey by HR solutions provider Genius Consultants. As most organisations across various industries were forced to shift staff operation remotely owing to the pandemic restrictions, most employees opined that this provision should continue even after the situation normalise, it added.
The recent ruling by the Authority of Advance Rulings making back-office services provided by a company to global firms taxable under GST, has sent shockwaves through the information technology and business process outsourcing industry.
Convergys India Services is recruiting Customer Care and Technical Support Officers.
All of 22 and straight out of college, Pavithra YS (pictured below) decided to make a difference and look what she's achieved!
Sutherland Global Services is recruiting Technical Support Executives, Customer Support Executives and Centralised Operations Professionals.
Option One Mortgage is looking for Customer Care Associates and Senior Associates for Voice Processes-Collections.
Convergys India Services is recruiting Customer Care and Technical Support Officers (MCP/ MCSE).
Convergys India Services is recruiting Customer Care and Technical Support Officers.
The Indian economy is likely to witness close to double-digit growth in the current fiscal year despite the second COVID-19 wave ravaging the country, Principal Economic Adviser (PEA) Sanjeev Sanyal said on Wednesday. The economy is slowly getting back to normalcy as the number of COVID-19 cases is declining, he said while participating in India Global Forum event. "We are probably going to see close to double-digit, if not double-digit (growth) in this financial year," he said.
Bird Group's executive director Ankur Bhatia died on Friday at the age of 48 following a massive cardiac arrest.
With economic activities gathering pace post easing of lockdowns across the country, hiring activities in most sectors have shown significant recovery in October over the previous month, says a report. On yearly basis, however, the overall hiring was down by 17 per cent in October, according to the Naukri JobSpeak Index for October' 2020.
500 candidates will be trained and placed in BPOs, says Human Treasures.
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